Straight Commerce Reviews 39

I spent $80.00 on a gyro that does not work. Straight Commerce's return policy states that the customer pays for the return shipment ($12.95) and a $5.00 handling fee. Do not trust this company.

I ordered 3 net boost WiFi extenders. Can’t get any of them to work asked for a refund and am still getting the run around. I don’t know what they don’t understand about I don’t want their product and just give me directions on how they want me to return them. At this point I’m willing to take 150.00 in the shorts and just forget the whole thing. After much back and forth I finally got my refund.

The wrong order was sent to me (after waiting for weeks) and I was charged triple the amount of what I ordered. I tried to get a refund and was first offered 20% off to keep it, then 30% off after that. I just wanted a refund. Then I was told that I could get a refund, minus the shipping fee and plus a restocking fee. I also have to send it back with a tracking number, and again pay for the shipping. This return cost me around $40, and the mistake made was the fault of the store.

The laser fungus treatment product they're promoting did nothing for me. It came with no real instructions and no instructions or guidance to return the product.
....Not a legitimate product.

Buyer beware of this company. The product ordered from them did not work. In my opinion They are a scamming company. Their responses seem to be AI generated and say the same thing as some of the other people that have complaints. I purchased what was suppose to be a digital antenna, but turns out to be a piece of junk.

I would give them a negative star rating if it was an option. I ordered a broad wave antenna from them over 5 weeks ago and I’ve still not received anything in the mail, despite my reaching out to them a number of times. They certainly took my money the same day I placed the order but I have never received my package, and I’ve pretty much given up hope. I went to my local post office and they looked into it. Straight Commerce tried to blame the postal service but the post office had proof that the item had never even been shipped. I’m sure I’ll never see the product, or get my money back. It’s sad when companies take advantage of people. My husband lost his job over a year ago, and we had to give up cable with lead us to buying an antenna. I just want them to do the right thing and make this right. In the meantime, I can warn others to not get into the same scam and position I’ve found myself in. Next stop, the better business bureau!

I bought an laser fungus treatment device from this seller. It is a cheep Chinese manufactured device sold by the seller at the rocket price. Additionally there were not any word regarding the policy to return the device back. You have to pay triple price for shipment plus $5 for restacking. This a real scam. it looks to me that the device had been ordered from eBay or any another unexpensive source and sold for a five -six time more expensive price. Don't think even to by any product from this seller. Scam, Scam and Scam!
Boris

I bought a Net Boost Wi-Fi extender on line. It is junk and I want to return it, but there is no contact info for either Straight Commerce Inc. or for Spark-Tec. I'm pretty sure I got scammed. Do not purchase one of these on line! Amazon has them cheaper and they can be returned free. ......... Straight Commerce replied to this post with one saying that I should contact them at their e-mail address (Trustpilot did not allow me to quote the e-mail address I was given). I tried to e-mail them at that address but THAT E-MAIL ADDRESS DOES NOT EXIST! THEY ARE FRAUDS! They have essentially stolen $68 (after tax and shipping) from me.

never received the package -incompetent customer service -basically a scam outfit

And don’t trust their “concerned “ response they never would have returned my money but the bank did after calling and telling them the company is a scam

First, the Free Wave antenna is nothing more than a piece of plastic that picks up no channels.
Second, they don't want to refund your money, so offer you 20% refund and you can keep the junk.
Third, they then offer you 30%.
Fourth, now if they do refund, there is a refund charge, no refund of shipping and return shipping is also at your expense.
Their ad said you'd get a full refund - a lie.
There was nothing about shipping costs until after payment.
What a ripoff?

Great customer service. They respond very quickly to your questions.

I placed an order (PRE 1277880-1) for 4 FreeWave Antennas on 3/12/25, After placing the order I figured out that this product was not what I needed. I received them on 3/24/25 and did not open them. I immediately emailed Straight Commerce asking for a return shipping label, stating I did not need this product. I provided all details relating to the product and order and stating I had made a mistake in ordering them. I received a reply offering me a 20% discount. I replied that I did not need them and just wanted to return them for a full refund. Another email from them offering me a 30% discount. Again, I emailed that I did not need the product and wanted to return for a refund. After each communication I received another email asking me to rate their support. Each of their emails asked for more specific reasons or concerns I have with the product , to help them understand the issue and address it.
After too many emails stating the same thing I lost my cool and stated I would file a complaint with Paypal, my credit card company and post negative reviews, On 3/26/25 I was given an address to return the products to at my expense. I was told my credit would be less the original shipping and a $5 restocking fee. The delivery tracking receipt showed they received the products on 4/4/25. I reached out on 4/8/25 because I had not seen a credit to my Paypal account.
Today, 4/13/25 I received an email stating I should have a refund within 5 days. I will continue watching my account and take further action if the refund is not received within the 5 days.
I would strongly advise against doing business with this company.

REPLY FROM STRAIGHT COMMERCE ON APRIL 14, 2025. PLEASE NOTE THE DATE THEY STATE THE REFUND WAS PROCESSED. THE REFUND HAS NOT BEEN ISSUED!!!

Hi Becki,
Thank you for taking the time to share your feedback. We're sorry to hear that you were not satisfied with your FreeWave Antenna order. We can confirm that your refund was processed successfully on 08/04/2025.

If you have any other questions, please send an email to support@............. so the team can look into this further for you.

Best,
Straight Commerce Support Team

Just like everyone else who have written a review about this 'company', straight-commerce, I have been duped into believing that the item I paid for was real and I will get what I paid for! I was so wrong and so stupid and gullible! We paid and now lost $60.33 for a 'Net-Boost' device that we'll never get! And the thugs (pictures) that reply to our queries just keep lying to us, it has been shipped, just wait bullshit!
I have filed complaints with BBB and the FTC.
I have all the emails in a saved folder. A last resort is going to send a complaint with information to FBI and CIA if needs be. Or I'll find another legal outlet! What this 'company' is doing is WRONG to the nth degree!!

If I could give negative stars I would. This company will rip you off then their CS will condescend to you like you are the one that’s bad. I’d tell you their product is crap but since I never received it I can not.

***Straight Commerce, your reply below is pathetic. Do you really believe I didn’t contact you several times before I gave this review.

Please don’t be fooled by their attempt to look good here!!! I stand by my review after many attempts to straighten it out and being totally ignored!!!!

UPDATE-they posted a response asking me to contact them for resolution, however I have contacted them and now they are ghosting me and not responding. I also turned in a Better Business Bureau complaint and BBB has been unable to get a response from them as well.

Do not do business with this business, Straight Commerce! I researched on Google the best Wi-Fi booster for home use and was referred to this company which was the only place to buy the net boost Wi-Fi booster. This company shipped an inferior product it was not the net boost product, I have tried to get a refund and I'm getting the runaround. The product they sent me has terrible Google reviews. This company obviously practices deceptive practices. Do not do business with them unless you want to be ripped off.

First off, this business Straight -(hyphen) Commerce is NOT a Corporation. They trick customers by hijacking a well known Technology suppliers name, only with a hyphen, then spam your Google searches with their USELESS Alibaba JUNK and over charge the he'll out of you. I spent $75 for a cheap Chinese cam that does NOTHING!! IT Claimed to have night vision it does not. It claimed to see at a great distance IT can't even read license plate in full sunlight. The product is not ever even in their hands so they don't know how to give tech support. These are simply broke stupid California hobos that stole the consumers by deception. I had the product a month before I even opened it because of how long it took to arrive. SCREW THIS COMPANY I HOPE I CAN PROVE THEY GAVE ME SARCOMA so I can sue them back to wherever they came from. #capiche

This compnay is truely unhelpful when it comes to returns. I am still trying to just get a simple address or refund from them to return my items, They keep offering me 20% off the price, no, i just want to return them, even if i am out of pocket returning these items i will do it. Please be aware when you buy good from this compnay as if you do not wish them it will be extremely hard to return them.

I cancelled my order and it was ship. I want to return to sender but thereymo address. Box is unopened. How can I get an address?

I ordered a humidifier called Dreamzy, which had been rated positively by a site that seemed similar to Wire-cutter. It was described as having a large tank, 24 hours of whisper-quiet operation, and that it could cover a 500 sq ft room in minutes. It was surprisingly expensive: $64.95, $12.75 shipping, and $4.55 tax, for a total of $82.29.
During the lengthy process of tracking my order, the name Dreamzy seemed to disappear. Instead, I received a small generic humidifier labeled F15, slightly taller than a coffee cup. It came with small-print directions in Chinese.
I complained to a customer service agent who claimed "they'd run out of the model I purchased, and this - the F15 was somehow a new version.
The item I received was not in any way an equivalent substitution, and I asked for a pre-paid return label. Straight Commerce said I'd have to pay for my own return shipping to California (from NC), and they would charge a restocking fee of $5, plus additionally subtract the $12.75 initial shipping fee from my refund.
I challenged and escalated my complaint through the Paypal Resolution Center. Straight Commerce however has not budged, demanding a tracking number to prove I had shipped the item back before I could expect a refund. PayPal said they couldn't force them to supply a prepaid returned label, nor could they help me to regain the expensive double shipping and restocking fees.
Subtracting the shipping fees (2x $12.79) and the restocking fee ($5), my refund would shrink to half of what I paid, on top of the genuine aggravation of dealing with them.
I will be donating the item to a Rescue's Thrift shop and washing my hands of the matter, but buyer beware!