Strata Reviews 1.609

I would like to say a big 'Thank you' to both Jeff and Barry for their excellent works on the snagging list of my property today. They are valuable team players and I wish them to continue their professional services to our community.

Fantastic service from David. Did a great job and very polite

​Simon and Mally visited recently to address our home snags. Their efficiency and "can-do" attitude made the whole process seamless. It’s rare to find such helpful and polite service; they are a credit to Strata. Highly recommended!

Needed to be more clear with directions thank you

Another visit from both Jeff and Dave (2 days in a row), to do some floor, ceiling and patching work to stop squeaky floors. Lovely chaps and another job well done.

Jeff was great. He was polite and helpful. He was also thorough and did a great job on a few repairs/alterations we needed doing. Would highly recommend

I had a problem where the beading wasn't touching the floor under my French windows. This few mm was probably down to the house settling, but was enough for woodlice to get in from outside. Jeff repaired it and to make doubly sure no more bugs could get in, he siliconed the full length of the area. A very professional job.

Jeff and Dave came to attend to a ticking-pipe problem in the ceiling in February. They cut some holes in the ceiling to pinpoint and address the problem. When they left, the ceiling looks just as if nothing was done to it. Thanks Dave and Jeff!

I’ve recommended them to at least 3 friends who also bought from them and I will recommend to more.

Beyond buying, there after sales service of in house crack repair is commendable too and special that to Mally & Barry for an excellent work on their last visit to my property.

Extremely friendly people, and did an excellent job with no stress. Would highly recommend Jeff and Dave to anyone. Thank you so much!

Today we have had another visit from Jeff, and this time it was for our floor boards. Another good service, combined with professionalism, and an outstanding finish. House all sorted now! My wife and I definitely recommend Jeff’s expertise to any home owners!

Mally and Simon are two genuine fellas who know thier role well..
Both have done a fantastic job.

Happy to supply them with cuppa teas.

Jeff was fantastic during the inspection, accurately noting any issues and explaining next steps whilst also fixing small issues with wardrobes etc on the visit. 5* experience would highly recommend

Jeff was extremely friendly. Very efficient fixed what he could on the spot (rattling doors) was very informative.

Really happy with Mally’s work carried out to our property. All work completed in a neat and timely manner and house was spotless after works completed. Thank you Mally.

Mally is highly experienced and very helpful and cheerful person.
Always feel lucky to have him fixing any part of our house.

Thank you so much

David Innes was great, fixed the issue, polite and tidy.

Awful company to deal with, and complete liars. Paid to have our garden turfed in September 2024 when we purchased the house. We was told to stay off the garden for 6 months which we did. In spring 2025 we mowed the garden for the first time and what we found was not the best. There was roof tiles sticking out of the ground, sections of scaffolding poles and a ridiculous amount of rocks. We instantly starting noticing issues when it rained as one side of the garden slopes. Move forward to summer and apparently these issues were caused due to the warm weather and I need to learn how to maintain a garden. Customer service said they would do an inspection in 3 months time as the ground was too hard to dig down at the time. At this point the whole garden was dead even after me watering the garden, re seeding, aerating etc etc. Fast forward to march 2026 and I was told an area manager was coming out to investigate the damaged garden, I was at work and watched this so called inspection through my garden camera. No inspection at all, just walked around the garden filming it and chatting to his mate. As he walks off he says it’s a pretty shaded garden this ain’t it. No mate it’s a sound facing garden and we get sunshine on the garden most the day. Received an email saying complaint is over and further action will be taken and if I wish I should report to warranty provider.

This may seem like a small issue to them but for us we wanted a bigger house and a bigger garden for a children.

There is a whole list of issues we have had with strata but I’d be here all day mentioning them.

DO NOT BUY FROM STRATA

We have just collected our keys for our Oporto on the Desire site in Leeds. I could not speak highly enough of Betty! Betty exceeded our expectations from start to finish! After viewing different new build sites, we can confidently say Betty was the main reason we chose Strata. We particularly liked her calm approach rather than pushy sales people which can be off putting when chosing your dream home! Her customer service, patience and kind nature was second to none and she is an incredible asset to Strata. I'm a very picky person and she made sure every box was ticked and any concerns were taken and resolved. Hoping the aftercare matches our experience with Betty🤞🏻thanks again!

Jeff really went above and beyond to resolve our issue in the most timely manner! highly recommended!