VERY VERY VERY BAD , THEY DIDN'T SENT ANY CONFIRMATION ABOUT CANSELLING CAR FROM AIRPORT, AT THE CONCLUSION WE ARE STABDING IN REKJAVIK AIRPORT WITHOUT CAR FOR 3 HOURS , THEY DIDN'T SENT A REAL CANSEL... Toon meer
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Lees wat reviewers zeggen
One point is too much. The booking was cancelled four days before our arrival in Iceland after it had been okay for more than 7 months. No car available? What? Completely unacceptable. Please be very... Toon meer
Excelente experiencia. El servicio se destaca por la atención al detalle y el profesionalismo en cada etapa del proceso. El vehículo estaba impecable, tanto en el exterior como en el interior, y se... Toon meer
Bedrijf heeft geantwoord
Alquilé un SUV en Tirana y la verdad fue una experiencia excelente. Todo salió tal cual lo habíamos coordinado, el auto estaba impecable y casi nuevo. La atención fue de diez, súper amables y rápidos... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Street Rent a Car, we believe every journey should begin with trust. That’s why we’re committed to clear communication, transparent pricing, and attentive, human-centered service. Whether it’s your first rental or your tenth, we’re here to make the process effortless. Our team is dedicated to transforming a routine rental into a smooth, enjoyable experience that stays with you long after the ride.
Contactgegevens
Cerrito 1567, 1010, Ciudad Autónoma de Buenos Aires, Argentinië
- +5491131412805
- info@streetrentacar.com
- streetrentacar.com
2,8
Gemiddeld
44 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mai più un noleggio con Street-Rent a…
Mai più un noleggio con Street-Rent a Car all’aeroporto di Istanbul Sabiha Gökçen!
Attraverso il sito carjet.com abbiamo prenotato un’auto presso questa agenzia, con richiesta specifica di una Nissan Qashqai E‑Power.
Il voucher, tuttavia, non segnalava chiaramente che la sede operativa di Street‑Rent a Car si trova al di fuori dell’aeroporto e che è necessario attendere sul posto l’arrivo di un loro incaricato per il trasferimento all’ufficio di noleggio.
Giunti in sede, abbiamo scoperto che il veicolo prenotato non era disponibile e che non vi erano auto di categoria equivalente (elettrica o full‑hybrid). Ci è stata invece consegnata un’Opel Grandland diesel, con sedili sporchi e un evidente odore di tabacco. Abbiamo accettato l’auto soltanto perché non c’erano alternative e l’orario era ormai tardo: ci attendevano ancora oltre 220 km da percorrere.
Al nostro rientro, abbiamo constatato che Street‑Rent a Car aveva addebitato circa 40 euro in più rispetto alla cifra pattuita con CarJet, motivando tale differenza con un costo assicurativo che avevamo già saldato al momento della prenotazione online. Dopo la nostra contestazione, il personale ha reagito in modo sgarbato, invitandoci ad allontanarci e rifiutando di accompagnarci nuovamente in aeroporto, nonostante fosse buio e la zona fosse trafficata.
Un’esperienza complessivamente molto deludente, sia per la scarsa trasparenza nelle informazioni sia per la condotta poco professionale del personale.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the issues you encountered during your rental in Istanbul. This is not the level of service we aim to provide, and we understand how disappointing and inconvenient this situation must have been, especially after a long journey.
We regret any lack of clarity regarding the pickup process and location, as well as the unavailability of the requested vehicle. Our goal is always to provide a vehicle of the same category or an appropriate alternative in such cases.
We also take your comments regarding the vehicle condition, additional charges, and the interaction with our staff very seriously. These matters will be reviewed internally with the local team to better understand what occurred and to ensure improvements are made.
We would appreciate the opportunity to investigate your case in detail and clarify the charges mentioned. Kindly contact us at streetrentacar.com with your booking reference so we can assist you further.
We sincerely apologize again for your experience and thank you for bringing this to our attention.
Kind regards,
Excelente experiencia en Tirana
Alquilé un SUV en Tirana y la verdad fue una experiencia excelente. Todo salió tal cual lo habíamos coordinado, el auto estaba impecable y casi nuevo. La atención fue de diez, súper amables y rápidos en la entrega. Me lo entregaron exactamente en el punto acordado, sin demoras ni vueltas. Súper recomendable, sin dudas volvería a alquilar con ellos.
7 november 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Hi Javier. Thank you so much for your review. We're delighted to hear that your experience with us was as positive as you described and that we met your expectations. We look forward to seeing you at our offices whenever you'd like.
Awfull service BE VERY AWARE!
Awfull service BE VERY AWARE!
We hired a car with STREETs cars in Orlando booked for 19:00. We arrived at 19:45 (due to the wrong information given on how to find the transfer bus and how to find STREETs "office").
We arrived at 19:45 but due to there being only 1 person at the desk (we were next in line) and taking 45 minutes to sort them out, we missed a 1 hour deadline (that was not disclosed) and so the price went up 250%.
A dispicable practice
23 oktober 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for your feedback.
We are very sorry to hear about your experience in Orlando and the inconvenience you faced. We understand how frustrating it must have been to encounter delays, especially when arriving close to your scheduled pickup time.
We regret any confusion regarding the location instructions and the waiting time at the desk. This is not the level of service we aim to provide, and we take your comments seriously.
Regarding the pricing conditions, these are based on booking terms and timing; however, we understand your concerns and will review this situation internally with the local team to ensure that all conditions are clearly communicated and handled appropriately.
We would appreciate the opportunity to look into your case in more detail. Please contact us at info@streetrentacar.com with your booking reference so we can assist you further.
We sincerely apologize again for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Transparent and personal service
I rented a car in Argentina and the experience was very satisfactory. I want to highlight the transparency (there were no hidden fees) and the guys at the desk were very attentive and professional.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you very much for your kind review.
We’re delighted to hear that you had a satisfying experience renting with us in Argentina. Transparency and clear pricing are very important to us, so it’s great to know you valued that aspect of our service.
We will also share your feedback with our team at the desk, they will be happy to know their professionalism and attention made a positive impact.
We truly appreciate your trust and hope to welcome you again in the future.
Kind regards,
We landed in Salta with our voucher and…
We landed in Salta with our voucher and invoice to be told the booking had been cancelled and they didn’t have any cars. I rechecked emails and my booking via the link given and the booking was still showing as valid. The phone numbers given with the booking and by the girl in the office didn’t work. The girl refused to try and call the office for us or help in any way.
I would say never use this company ever.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for your feedback.
We are truly sorry to hear about your experience upon arrival in Salta. We understand how frustrating and stressful it must have been to arrive with a valid booking and not have a vehicle available, especially after confirming your reservation in advance.
We also regret the lack of assistance you describe at the office and the difficulty in reaching the provided contact numbers. This is not the level of service we aim to deliver.
Please rest assured that we take this matter seriously and will review the situation internally with the local team to understand what happened and prevent similar issues in the future.
We would appreciate the opportunity to investigate your case further. Kindly contact us at info@streetrentacar.com with your booking reference so we can follow up and assist you accordingly.
We sincerely apologize again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Bait and Switch Stay Far Away
This place is a flat out scam easily identified as a bait and switch, don’t rent from this company. I rented a car for my wife to use while she was visiting family in Tampa Bay. I used Priceline who forwarded me to “GoRentalCars.com” I paid $245.00 and selected to use my own insurance. The trouble began when my wife arrived and right away noticed a lot of unhappy customers. There was one agent free and when she approached her my wife was told that she was only helping customers without a reservation and my wife would have to go to the other agent who was busy having a conversation with another customer who was obviously unhappy. Even though she was next in line, it took her over an hour to get to the counter to be served. She showed the voucher from GoRental and then was told that she needed to provide proof of insurance. My wife’s insurance app wasn’t working for her so she called me I knew she would need proof of coverage and collision but was totally unprepared for what happened next. The agent told me my collision coverage was acceptable but instead of the state minimum I would need $300,000 liability. I have rented cars all over the world and this was the first time I had ever heard of any rental place asking for this. I asked the agent why they required liability at all especially 3 times what the law required she said that it was policy. Here is where the bait and switch comes in - she said they would be more than happy to cover the difference with their supplemental insurance which was only $75 a day with a $300.00 deposit. That is crazy, who would pay that? I told my wife to step away from the counter to a place we can talk.
Thankfully I had used a third party app to arrange the rental so I called GoRental.com who, I want to say, did the best they could do with this situation. Their agent told me that the requirements were on the voucher. I told her that I saw the requirements and thought I met them I told her they said my collision was okay but for some reason they wanted 300,000 liability which of course I don’t have without it they wanted an extra $75 a day plus a $300.00 deposit. She read the requirements and told me that I was right they were not on the voucher. I told her I wanted a full refund and after talking to her manager they agreed to do that. I hate to think about what would have happened if I hadn’t used the third party, I probably would not have gotten a refund.
My wife noticed a lot of people leaving upset and talked to another customer who also complained about insurance. I am going to do what I should have done the first time, call Enterprise or Hertz. Never again will I use a travel app to book a rental car.
24 juli 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for taking the time to share your detailed feedback.
We are truly sorry to hear about your experience and the inconvenience caused to you and your wife. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been, especially after a confirmed booking.
Regarding the insurance requirements, we understand your concerns. Our intention is always to ensure that all rental conditions are clearly communicated in advance. We regret if there was any confusion or inconsistency between the information provided at the time of booking and what was requested at the counter.
We also apologize for the waiting time and the customer service experience described. This does not reflect the standards we expect from our teams.
Please rest assured that we take your comments seriously and will review this situation internally with the local office to better understand what happened and prevent similar situations in the future.
We would appreciate the opportunity to look into your case in detail. Kindly contact us at info@streetrentacar.com with your booking reference so we can follow up accordingly.
We sincerely apologize again for your experience and thank you for bringing this matter to our attention.
Kind regards,
Totaler Betrug
Totaler Betrug, die meisten Kreditkarten werden dort für den Deposit nicht akzeptiert.
Mietwagen auf Kreta wurde einfach verweigert, trotz Vorauszahlung der miete für rine Woche!
Keine Barzahlung des Garantiebetrags in höhe von 800 Euro möglich!
Vorauszahlung wir einfach einbehalten...
20 juli 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for your feedback.
We are very sorry to hear about your experience and the concerns you have raised. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been.
Regarding deposit policies and payment methods, these are established to ensure security during the rental process, but we regret if the information was not clearly communicated or if this led to inconvenience during your pickup.
We also take very seriously your comments about the refusal of the vehicle and the handling of your prepayment. Your case will be reviewed internally with the local team to better understand what happened.
We kindly ask you to contact us at info@rentlysoft.com with your booking details so we can investigate further and assist you properly.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
Kind regards,
Absolute Katastrophe
Absolute Katastrophe!
Kleineres Auto als bestellt, wollten noch abkassieren, obwohl schon bezahlt. Das Auto an sich dreckiger als jede Müllhalde, alle gelben Warnleuchten, die verfügbar waren leuchteten auch - auf Nachfrage wäre das alles normal und korrekt in Mazedonien. Auto war zugeparkt - mussten im strömenden Regen den Herrn bemühen doch mal die anderen Autos beiseite zu fahren. Tank fast leer. Resümee: Streetcar - Never again!!!
25 mei 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for your feedback.
We are truly sorry to hear about your experience. What you describe is certainly not the level of service or vehicle condition we aim to provide, and we understand how frustrating and disappointing this must have been.
We take your concerns regarding the vehicle condition, additional charges, and overall service very seriously. This situation will be reviewed internally with the local team to better understand what occurred and to ensure that appropriate measures are taken.
We would appreciate the opportunity to investigate your case in detail. Please contact us at info@rentlysoft.com with your booking reference so we can follow up and assist you further.
We sincerely apologize again for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Excellent service and good employees…
Excellent service and good employees who seems to like what they do.Car was in decent condition,only thing is that picking up car should be little quicker,apart from that everything was excellent.
7 mei 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you very much for your kind review.
We’re delighted to hear that you were satisfied with our service and that our team made a positive impression. It’s great to know you found the car in good condition and overall had an excellent experience.
We also appreciate your feedback regarding the pickup time. we are continuously working to improve our processes to make them faster and more efficient.
We hope to welcome you again soon!
Kind regards,
I used the Street rental company in…Marrakesh. Deniz Tours
I used the Street rental company in Marrakesh. Deniz Tours. Scammers, They charge for the debit card under some pretext (they said our credit card is not working but is was not thrue). They tried to extort extra money for imaginary damages. Also for cleaning the car. They cheat on everything. Why doesn't DiscoverCars remove them from the offer. There are tons of similar reviews about them on the internet.
3 januari 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
We are very sorry to read your review and the concerns you have raised.
At Street Rent a Car, we take allegations of this nature very seriously. We want to clarify that our goal is always to provide a transparent and professional service, and what you describe does not reflect the standards we strive to maintain.
We would like to investigate your case in detail to understand exactly what happened, including the charges mentioned and the circumstances around your rental experience.
Please contact us at info@streetrentacar.com] with your booking reference and any additional details so we can review the situation thoroughly and assist you accordingly.
We appreciate your feedback and the opportunity to address this matter.
Kind regards,
Scam do not reserve a car here please
Scam do not reserve a car here please
11 mei 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
We are sorry to read your comment.
We take all feedback seriously and would like to better understand what happened in your case. Unfortunately, based on your review, we do not have enough details to identify your booking or the situation you experienced.
Please contact us at info@streetrentacar.com with your reservation details so we can investigate and assist you properly.
We are committed to providing a professional and reliable service to all our customers, and we would appreciate the opportunity to clarify this matter.
Kind regards,
“Economy Bookings & Street Rent a Car: Failure to Deliver Paid Service”
I am writing to express my deep dissatisfaction with the rental car service I recently experienced, booked through Economy Bookings and handled by Street Rent a car.
Despite having a confirmed booking and fully paid rental (including insurance), I lost a total of £170 due to an incredibly rigid and poorly managed service. My flight was delayed by just 15 minutes, which caused me to arrive slightly later than anticipated. Upon arrival, I found the rental office completely closed, with no representatives or instructions available.
I’ve tried calling on the support number that was given on the voucher but no answer, so after 45 minutes I’ve decided to leave. When I contacted ‘Street Rent a car’ the following morning, I was told that they typically allow a 1-hour grace period for delays, but in this case, there were no cars available due to overbooking — a practice that should never occur when bookings are confirmed.
This situation is completely unacceptable. Not only was I pressured through multiple emails to buy insurance, but in the end, I was left stranded late at night, with no car, no support, and no refund. This experience was both frustrating and financially damaging.
13 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for taking the time to share your experience.
We are truly sorry to hear about what happened during your rental. We understand how frustrating and stressful it must have been to arrive and find the office closed, especially after having a confirmed and fully paid booking.
This is certainly not the level of service we aim to provide. Situations involving delays and availability should always be handled with clear communication and proper support, and we regret that this was not your experience.
We take your comments regarding the lack of assistance, the difficulty in reaching support, and the outcome of your booking very seriously. Your case will be reviewed internally with the local team to understand exactly what happened and to prevent similar situations in the future.
We would appreciate the opportunity to look into your reservation in detail and assist you further. Please contact us at info@streetrentacar.com with your booking reference so we can follow up appropriately.
We sincerely apologize again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
SCAM - Street Rent a Car Malta
Booked a car to pick up on 20th April for 10 days for myself and my 6 year old boy. I've rented cars for years and have never had such a bad experience.
Upon collection I was told that I had 2 options. Either I pay an additional €295 to bring the deposit held on my card down to €400, or I pay around €1200 in order to bring the security deposit down to £0. I explained that nowhere on the terms and conditions state I need to select this and if it is mandatory then why is this extra charge not included in the price at the time of booking. I also explained that I was more than happy for the full security hold of €1400 to be placed on my credit card and that I was happy for any damages to be paid from this, however they refused to release the car to me unless I chose either of their options.
Having read other reviews, I suspect that they may have overbooked and were trying to put me off taking the car I had booked.
I could not afford to pay the additional costs and they refused to give me a refund so I got in touch with STREET RENT A CAR who got in touch with the Malta office and they LIED and said that I refused to put the security deposit on my card so they gave me 2 other options which I declined.
This left me having to use public transport to travel to and to get around Gozo.
This company also use the name SURPRICE, CARGINI, CARWIZ and NEXACAR. PLEASE DO NOT USE!!!!
20 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Dear,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the situation you encountered during your rental. This is not the experience we aim to provide, and we understand how frustrating and disappointing this must have been, especially while traveling with your child.
Regarding the deposit and insurance options, we understand your concerns. Our goal is always to provide clear and transparent information prior to booking, and we regret if this was not sufficiently clear in your case. We also take very seriously your comments about how the situation was handled at the desk and the information provided afterward.
Please rest assured that we will review this case internally with the local team to better understand what happened and ensure this does not occur again.
We would appreciate the opportunity to investigate your booking in detail and assist you further. Kindly contact us at info@streetrentacar.com with your reservation details so we can follow up properly.
We sincerely apologize for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Es ist wirklich die schlimmste…
Es ist wirklich die schlimmste Erfahrung, die ich machen durfte. Ich habe mehrmals in unterschiedlichen Ländern ein Auto gemietet, da ich sehr oft reise. Doch solche respektlosen und unfreundlichen Leuten bin ich bis jetzt noch nie begegnet. Obwohl uns bei der Anreise in Larnaca im Büro bestätigt wurde, dass wir das Auto bei der Abreise später zurückgeben und unser Hotel von dieser Firma min. 1 Stunde entfernt ist, haben sie mir am letzten Tag im Urlaub 3 Stunden vorher!! geschrieben, dass ich das Auto früher zurückbringen soll. Da wir am letzten Tag noch Pläne hatten und man im Urlaub natürlich nicht ständig auf sein Handy guckt, habe ich die Nachricht viel später gesehen. Als ich sie gesehen habe, haben wir uns sofort auf den Weg gemacht und versucht, zur gewünschten Uhrzeit dort zu sein. Wir haben uns durch den Verkehr 15 Minuten verspätet. Kurz bevor wir ankamen, erhielt ich die Nachricht, dass die Polizei verständigt wurde und das Auto als "vermisst" gemeldet wurde!!! und man unsere Kaution in Höhe von 900€!!! abgebucht hätte. Als wir ankamen, war ein älterer Herr vor Ort und hat sofort angefangen uns anzuschreien, er wollte sogar auf uns (2 junge hilflose Damen) losgehen. Er hat behauptet, dass wir nur gekommen wären, weil die Kaution abgebucht war. Wollten ihm erklären, dass wir einen Rückflug haben und was wir sonst mit seinem Auto tun sollten, als es zurückzugeben, aber er wollte uns nicht glauben. Er hat uns schließlich diesen einen Tag noch zur Rechnung gestellt und ohne weitere Diskussion den Betrag abgebucht. In dem Moment haben wir erkannt, dass das ihre Betrugsmasche war. Da wir aber zu unserem Flug mussten und schreckliche Angst vor diesem aggressiven und gewaltgeneigten Mann hatten, konnten wir nicht weiter diskutieren. NIE WIEDER! Würde es niemals jemandem empfehlen. Bleibt fern von dieser Firma!!!
22 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for sharing your experience.
We are truly sorry to read about what happened during your rental. This is absolutely not the level of service we aim to provide, and we deeply regret the distress and fear this situation caused you.
We understand how upsetting it must have been to receive such communication regarding the vehicle, especially after having previously agreed on the return conditions. The situation you describe, including the interaction at the office, is very concerning and does not reflect our standards of professionalism or customer care.
Please be assured that we take this matter very seriously. We will be reviewing the case internally, including the communication, the handling of the return process, and the behavior of our staff involved.
We would really appreciate the opportunity to investigate your case in detail and clarify what happened. Kindly contact us at info@streetrentacar.com with your booking reference so we can assist you further and work towards a proper resolution.
We sincerely apologize again for your experience and thank you for bringing this to our attention.
Kind regards,
BOOKING NOT HONURED
We made a confirmed booking for both a van and a car with Street Rent A Car for our Easter holidays back in January. The full payment was made at the time of booking, and we received a confirmation email verifying that our reservation was secured.
Upon our arrival at Malta International Airport, we proceeded to the Street Rent A Car office. When we got there, we were met with a long queue of visibly frustrated customers, and even police presence on site. After waiting for approximately an hour, it was finally our turn to be served. However, the representative, who was both rude and dismissive, informed us that neither of our reserved vehicles were available.
Despite showing proof of our confirmed January booking, we were told there was nothing they could do and were advised to seek rental vehicles elsewhere. This was completely unacceptable, especially considering we were traveling with two infants and two elderly family members. We weren’t alone in this – there were at least 10 other customers facing the same issue. It became clear the company had significantly overbooked and was failing to honor confirmed reservations.
Eventually, we were told that a vehicle might be available, but only if we agreed to pay a mandatory insurance fee of €60 per day – a charge that was never mentioned anywhere on our rental confirmation or voucher.
In our attempts to find alternative transportation, we contacted other rental companies at the airport, but due to the busy holiday period, no suitable vehicles were available. We were further informed by others that such practices are common with this company, which operates under multiple brand names from the same office, including Street Rent A Car, Surprice, Carwiz, Cargini, and Nexacar.
We have since filed a complaint with the Malta Civil Aviation Authority (MCAA), the Malta Airport, and the local police. It is deeply disappointing and unfair to confirm a reservation, take payment, and then fail to provide the service – ultimately ruining our holiday. With no other choice, we had to return to the terminal and take a taxi, which was a disheartening start to what was supposed to be a joyful family holiday.
15 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for taking the time to share your experience.
We are truly sorry to hear about what happened during your arrival in Malta. This is certainly not the experience we aim to provide, and we fully understand how frustrating and stressful this situation must have been—especially while traveling with infants and elderly family members.
We sincerely apologize for the inconvenience caused by the unavailability of your reserved vehicles, as well as the service you received at the desk. A confirmed and prepaid booking should always be handled with the utmost responsibility, and we regret that this was not the case here.
Your comments regarding the queue, customer handling, and additional charges are taken very seriously. We are currently reviewing this situation internally to better understand what occurred and to ensure appropriate measures are taken.
We would greatly appreciate the opportunity to investigate your case in detail. Please contact us directly at info@streetrentacar.com with your booking reference so our team can review everything thoroughly and assist you accordingly.
We truly regret the impact this had on the start of your holiday and thank you for bringing this to our attention.
Kind regards,
This was a terrible experience once I…
This was a terrible experience once I rented the car for $114.02 days before I’m ready to pick it up. They slapped me with another $50 for whatever. Then I get and rent the car and they tell me I can’t use my own car insurance I have to buy theirs which was $250. I will never rent from them again and I advise you if you’re thinking of it to make sure you know what you’re getting. I’m also reporting them to the Better Business Bureau.
16 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for your feedback.
We are truly sorry to hear about your experience in Malta. What you describe is very concerning and does not reflect the level of service we are committed to providing.
We sincerely apologize for the inconvenience caused, especially after you had provided your flight details. We understand how frustrating it must have been to arrive after delays and not have a vehicle available.
Please be assured that this situation will be reviewed internally, particularly regarding reservation handling and customer assistance at the desk.
We would really appreciate the opportunity to investigate your case further. Please contact us at info@streetrentacar.com with your booking reference so we can review what happened and assist you accordingly.
Your feedback is very important to us, and we are committed to improving our service.
Kind regards,
AVOID Used Street in Malta.
Used Street in Malta.
Have never had such disgraceful service - the desk were eating their lunch. We provided then with the flight number when booking in case of delays, got there with delays, held on the tarmac.
They gave the car away and had no option whatsoever - just said goodbye.
16 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for your feedback.
We are truly sorry to hear about your experience in Malta. What you describe is very concerning and does not reflect the level of service we are committed to providing.
We sincerely apologize for the inconvenience caused, especially after you had provided your flight details. We understand how frustrating it must have been to arrive after delays and not have a vehicle available.
Please be assured that this situation will be reviewed internally, particularly regarding reservation handling and customer assistance at the desk.
We would really appreciate the opportunity to investigate your case further. Please contact us at info@streetentacar.com with your booking reference so we can review what happened and assist you accordingly.
Your feedback is very important to us, and we are committed to improving our service.
Kind regards,
Turned up at the airport to be given…
Turned up at the airport to be given the choice of paying triple the rental agreement value or £2300 deposit.
Ordered a KUGA “or equivalent” and they did not have anything comparable but refused to refund the difference.
Also paid for automatic but given a manual despite issues with my ankle.
The woman in the office was horrendous. Too busy texting her friend and charging her phone.
Took two hours to pick up the car!
7 april 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for your feedback.
We are very sorry to hear about your experience, as it does not reflect the level of service we aim to provide. We sincerely apologize for the inconvenience caused regarding the vehicle type, the pickup delay, and the interaction you described with our staff.
Regarding deposits and rental conditions, these can vary depending on the booking terms and coverage selected; however, we understand how frustrating this situation must have been and will review it carefully. Your comments about the vehicle category and transmission type are also very important to us and will be investigated.
We would appreciate the opportunity to look into your case in detail. Please contact us at info@streetrentacar.com with your booking reference so our team can review the situation and assist you further.
Your feedback helps us improve, and we truly value you bringing this to our attention.
Kind regards,
Worse experience ever at Puero Montt…
Worse experience ever at Puero Montt airport. Booked a VW Amorak but received a stupid Chinese wannabe bad car. Pickup inefficient and took 1,5 hour. On return the desk was closed! So dropped the key.
22 februari 2025
Review zonder uitnodiging
Antwoord van Street Rent a Car
Thank you for your feedback.
We are very sorry to hear about your experience in Puerto Montt, as it clearly did not meet the standards we strive to provide. We sincerely apologize for the delays during pickup, the vehicle not meeting your expectations, and the inconvenience you experienced at return.
Please note that we aim to provide vehicles within the booked category or similar, and your comments regarding this will be carefully reviewed. Additionally, we will look into the service efficiency and desk availability to ensure this situation does not happen again.
We would appreciate the opportunity to investigate your case in detail. Please contact us at info@streetrentacar.com with your booking information so we can review what happened and assist you further.
Your feedback is very important to us, and we are committed to improving our service.
Kind regards,
Antwoord van Street Rent a Car
Thank you for your kind words!
We truly appreciate your feedback and are glad to hear you had an excellent experience with us.
We look forward to serving you again in the future.
Kind regards,
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