Still awaiting a refund for returned items. The company drag their heals replying to emails so much so that they can male an excuse that the product was not returned within the 14 day policy. Would no... Toon meer
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TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... Toon meer
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Toon meer
I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the... Toon meer
Bedrijf heeft geantwoord
2,3
Slecht
148 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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No update on order
I ordered a phone case nearly two weeks ago, to be a Christmas present, and I have received ZERO updates about its location and I have no option to track it.
I would sincerely like a refund so I can order the case from a better company OR some genuine reassurance or proof that it has been shipped and is en-route.
14 december 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Caitlin,
Thank you for getting in touch, I can confirm your order was dispatched and delivered via Royal Mail (tracking number 32062339000050C6CEB41). I have checked this with the dispatcher and they confirmed this was delivered to your address
Can you check and confirm this item has not been delivered to a neighbour, storage in a safe place external to the address.
Please follow these steps and contact once you have located the package, I look forward to hearing from you, thank you.
I have been sent the wrong phone case
I have been sent the wrong phone case. I've emailed the company and waiting for a response. Disappointed.
29 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Yasmin,
Thank you for getting in touch. I am sorry to hear the incorrect product was delivered and we couldn’t fulfil your order.
After investigating this matter, the incorrect phone model was selected at checkout by yourself. Please look at the original order confirmation you received please, this confirms the order was for the Samsung Galaxy S20 model.
To rectify this matter, we can provide an exchange for the correct size/model for dispatch. Please see your email for further details. Thank you
No dispatch, no communication
UPDATE: Don’t be deceived by the reply given below, that tracking number isn’t mine, it’s for a parcel delivered to someone by a different name at a different address!
Ordered 2x iPhone cases from this site one week ago and still no notification of dispatch (and not marked as dispatched on their website) wish I read all of these similar poor reviews/experiences before I ordered as I now won’t have them in time for our holiday. Again similar to others I’ve emailed but had no response. Order elsewhere!
23 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Lauren,
We have now tracked your order and can see this has now been delivered to yourself. We hope you're satisfied with your order and update your review to reflect you received delivery please. Thank you
Hi Lauren,
Apologies for this, we provided the incorrect tracking number we have now provided an update tracking number for your order. Rest assured you will receive your order in a few days and we hope you will update this review as a sign of good faith once you receive your order. If you require more evidence this tracking number is for your address we can provide it to your email. You will receive your order lauren, please be patient as it is a busy period. Thank you
Hi Lauren,
Rest assured you will receive your order and this was dispatched via Royal Mail (tracking number TQ214968925GB).
Apologies for the delay in receiving your order. All our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages do get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages are experiencing delays in delivery. We apologize for any inconvenience this may have caused
Avoid Studioshake unless you want to be scammed
Paid £4 delivery 10 days after they received the money i go back on the website and it says order confirmed. Do not go near this company with a barge pole. Scamming people
21 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Neil,
Thank you for getting in touch, after investigating this matter further I can confirm your order was dispatched and delivered via Royal Mail (tracking number TQ232842294GB). I have checked this with the dispatcher, and they confirmed this was delivered.
Apologies for the delay in receiving your order. I can only apologise for the inconvenience that this has caused, all our products are usually dispatched and delivered within 3-5 working days.
Unfortunately, some packages may get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages may be experiencing delays in delivery. We apologize for any inconvenience this may have caused
Great service
I ordered the wrong size phone case (completely my fault) and Carly responded to my email very promptly. The replacement case was sent by special delivery so that it arrived in time for my husband's birthday, which was much appreciated.
1 november 2023
Review zonder uitnodiging
ordered an ipad child protector 5 days…
ordered an ipad child protector 5 days ago and their despatch is supposed to be 1-2 days. I have not heard anything even though I have emailed. The money has been taken straight away but no despatch of goods.
24 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail (tracking number TQ231300306GB).
I can only apologise for the inconvenience that this has caused, I have contacted Royal Mail and advised this is still working its way through their shipping network due for delivery in the next few days. Please allow a bit more time for delivery as some packages do unfortunately get delayed in transit.
Please contact once you receive the package, any feedback would be greatly suited. Once again sorry for the inconvenience we look forward to hearing from you soon
Excellent customer service
Excellent service! I ordered the wrong case and contacted the company, who were extremely helpful in helping me return the case for the correct one. Would highly recommend the company. The phone case is very nice and I look forward to getting the one that is for my phone. Many thanks guys.
22 november 2023
Review zonder uitnodiging
So far it’s very poor
So far it’s very poor. Ordered iPad cover on the 14th November. Absolutely no feedback to emails sent.
Opted against Amazon but feeling like I’ve made the wrong decision
14 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi John,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving end of this week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
Given wrong item and refusal to send original product I ordered.
I never complain but I’m so annoyed with the service I’ve been given. I received the wrong size screen protector for my iPhone 15 pro. Upon communicating this with Studioshake support and providing evidence of wrong size, they are just refusing to send me another one.
Very disappointed that I didn’t receive the product that I paid for and customer support was not helpful. It caused me unnecessary stress and as someone that works in customer service, if I made a mistake then I would replace and give compensation.
I literally have no reason to lie however I was made to feel like I was lying about a screen protector.
The only reason I’m giving 2 stars is because the only phone case is nice but also took 2 weeks to arrive. Won’t be buying through this company again.
14 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Gabrielle,
Apologies for the inconvenience this caused and working with us to resolve this matter.
To rectify this matter I have processed a replacement tempered glass with the warehouse for immediate dispatch. If you have not received the package within 3-5 working days, please contact us and we will be happy to assist.
Once again apologies for the inconvenience this has caused and thank you for working with us to resolve this matter.
I ordered an iphone case 9 days ago.
I ordered an iphone case 9 days ago.
Impossible to contact them on their 'customer service site' . No reply to emails, no phone number to ring and no reply on their website customer page despite me paying them with paypal.
Will it arrive? has it been posted? Is this a scam?
16 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Antonia,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving beginning of next week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
Wish customer was kept informed
My order for an i-phone case was confirmed and paid for on 1st November. I was surprised at no firm delivery date and no notice of despatch. However, it arrived safe and sound on 11th November.
10 november 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail in the beginning of the week (tracking number TQ212416540GB).
I can only apologise for the inconvenience that this has caused, I have contacted Royal Mail and advised this is still working its way through their shipping network due for delivery latest beginning of next week. Please allow a bit more time for delivery as some packages do unfortunately get delayed in transit due to circumstances out of our control.
Please contact once you receive the package. Once again sorry for the inconvenience we look forward to hearing from you soon
No dispatch, no information
I ordered an iPad case from them and 1 week later I have received no information about dispatch or processing, only an initial confirmation and the money gone from my account. Where is the order? How hard is it to send a parcel or at least keep the customer updated? My guess is I have been scammed, I'd change the review if not but time is running out. If it's scam I'll find out how to report the company somewhere.
6 september 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi, can you please provide your order number so i can investigate this matter and resolve it. Thank you
No sign of my order
UPDATED - Still no response after contacting them. This company is a scam. Do not buy. I will be taking action to get a refund.
I have wait for the aforementioned 5 - 7 business days for delivery (placed order on 13th August), and yet I still don't have my order. There is no change to the order status except my delivery is being processed. Sure, they have my money - it's just I'd expect my order as means of a transaction. I have emailed regarding the issue so waiting on a reply. Surely its not difficult to honour an order?
24 augustus 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Apologies for the delay in receiving your order. I can only apologise for the inconvenience that this has caused, all our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get lost due to circumstances out of our control, especially during the busy period over the bank holiday weekend.
To rectify this, I have processed a replacement order which has been shipped via fast delivery which should arrive addresses the bank holiday weekend. Thank you and have a great weekend
Order never arrived….
Ordered phone case nearly a month ago and no sign of it. Notified company on multiple occasions and have been told to wait to see if it arrives….no alternative options or apologies. Unsure if this is a ligit company. Would advise others to avoid just in case.
8 augustus 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Kara,
Thank you for getting in touch. I am sorry to hear your order never arrived and we couldn’t fulfil your needs.
I suspect your order may be lost as it should have arrived by now and most of our orders do. Unfortunately, some packages may get lost due to circumstances out of our control.
To rectify this matter I have now processed a full refund to your original payment method. Your refund will be received within 3-5 working days, once again apologies for the inconvenience this caused.
I recently purchased this screen…
I recently purchased this screen protector and I am very happy with my purchase. It was easy to apply and has done a great job protecting my screen from scratches and cracks. The clarity of the screen is not affected at all, and the touch sensitivity is still perfect.
31 juli 2023
Above & Beyond
Excellent customer service from the point of purchase through to helping solve my problem. Nothing was too much trouble and a special mention to the Customer Service Manager.
The attention to detail and focus on correcting my mistake was definitely 'Above & Beyond'.
Refreshing to buy from a company who holds customer satisfaction with such esteem.
5 juli 2023
Review zonder uitnodiging
REFUSE TO GIVE REFUND ON RETURNED ITEM
Returned an ipad case just under 2 weeks ago but received no refund, despite proving the item was posted to their address. They said they would investigate after I talked to them on Messenger, but have since ignored my emails and have blocked me in the chat. I see there is another review on here saying the same thing
DO NOT TRUST THIS COMPANY....
Edited on 05/07/23
Refund given after this review was posted
14 juni 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi Linds,
We already processed a full refund in line with your direction to the original payment method earlier this week. Your refund will be received within 3-5 working days, it takes a few days for this to be processed and received.
It should be zero stars.
It should be zero stars.
I purchased a case for my iPhone 12. .
A case finally arrived for an iPhone 11.
I asked for a refund & they tried to get me to do an exchange. .
I returned the case to them for a refund & have heard NOTHING since. . They do not answer my emails. .
DON'T USE THIS COMPANY !!
19 mei 2023
Review zonder uitnodiging
Antwoord van studioshake.co.uk
Hi JJM,
Apologies for this error and the incorrect product was delivered and we couldn’t fulfil your order.
We already processed a full refund in line with your direction to the original payment method earlier this week. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
Excellent customer service
I ordered a phone case for my Samsung and was very pleased to see that it had come just as advertised on the website and delivered promptly within the time allocated. Will definitely be ordering from the website again.
20 mei 2023
Review zonder uitnodiging
Good Customer Support Services
Unfortunately the wrong mini iPad cover was sent to me. I contacted Customer Support Services immediately and then followed the company’s returns policy. A member of the Customer Services team emailed me for further information on my mini iPad and within a couple of days a new cover was delivered. I am pleased with it - both the colour and quality. I then contacted Customer Support services about their returns policy as I had paid postage for the return. A quick reply from them said that as it was their mistake I would be refunded the cost of postage. Overall I am satisfied with their service and the product, but have only given three stars because of the initial mistake and the fact I had to ask for a refund of postage. Their returns policy needs to be clearer.
15 april 2023
Review zonder uitnodiging
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