studioshake.co.uk Reviews 

148
•
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Still awaiting a refund for returned items. The company drag their heals replying to emails so much so that they can male an excuse that the product was not returned within the 14 day policy. Would no... Toon meer

Beoordeeld met 1 van de 5 sterren

TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... Toon meer

Beoordeeld met 4 van de 5 sterren

I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

148 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,3

Alle reviews

(148)

53 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Good for me

Read the Trust Pilot reviews after placing an order and was very concerned! Product arrived in 3 days and as described on the website.

Didnt receive any sort of dispatch email / tracking info hence 4 star

31 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid at all costs

This company is NOT legitimate. They did not refund my money after I returned an item because it was such poor quality and you cannot reach them either online or by phone. AVOID AT ALL COSTS.

10 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

The original order never arrived. The company was excellent in rectifying this
Highly recommended

20 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking customer service

Shocking customer service - no reply to emails or messenger. Item purchased broke within the first month. No comeback whatsoever. Spend your money elsewhere snd avoid this dreadful company

30 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Appalling customer service.

Ordered an I pad cover for my husband for Christmas, it is not the right size so does not fit, there was no invoice when delivered. Email sent 29th Dec asking them to send me the invoice so I can return it, They have not replied to it, I have tried to ring but the telephone number is incorrect. Have sent a message via messenger and still not heard from them. Customer service is appalling, so I am now going to go through my bank to get the refund.

29 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer service / Scam

Terrible customer service, take 4 days each time you try to contact them. Order was received damaged but not opened until after Christmas as a gift. Company will not flex on ‘Strict T&Cs’. So money in the bin. Clearly no care for future business. Random PO Box in West Wickham as their ‘address’. Should’ve known dodgy as not even got a phone number.

3 januari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unsure of legitimacy

No address or phone number on website. But Messanger icon to use. Waited for 45 minutes but no reply.
Noticed a review posted August 2022 said product had given years of use! Lost confidence in legitimacy of site.

19 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Had an issue with the delivery (not their fault, Royal Mail lost the parcel) and it was sorted out quickly and efficiently with a replacement which arrived in two days.
The product in itself is nice and as described.

9 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product

Very good customer service. Excellent!! Extremely pleased with the phone case. It's exactly as described riled. Quality product I am Extremely pleased overall. I highly recommend this site.

23 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have not received my product

I have not received my product
The money has been taken
I didn't receive an email.
The only contact I have is messenger and its a bot.
£19.99 down and no product
Please contact me studio shake

12 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very fast delivery

Got the iPad magnetic cover case as well as the exfoliating brush set on sale, this arrived 2 days after purchasing - I got what I ordered in perfect timing; will definitely be shopping with them again.

29 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great little company

Really happy with my order. I accidently ordered tempered glass protection for the wrong phone model. The team noticed the discrepancy in my order and contacted me before sending out my order to check it was accurate. This saved me a lot of hassle! Fantastic customer service.

29 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My order didn’t arrive

UPDATE
I did end up getting my money back but I still would never use this company again because of their initial responses.

My order didn’t arrive. Their tracking says it was delivered but it never came. They are not interested so I am now £30 down. I wish I had checked trustpilot before I ordered as I would have never made the purchase.

1 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disgusting ! stay away!!!

This company is a joke to put it politely.

They send rubbish out for £19.99 on a second class stamp. The phone case I ordered was advertised as strong shock resistant fortified silicone - I got a piece of plastic garbage in a plastic 2nd class bag that took for ever to arrive..

It would cost me to send it back and as they shamelessly sent that piece of garbage out to me, I don't even trust that they would refund me the money and not just forward my returned case to another victim and keep making money that way.

Disgraceful !

3 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not trust this company

Do not trust this company. I order a particular Iphone 13 case that was advertised as £19.99 and was sent a £2 plastic case completely different from the images. I think they do this in hope that you keep it, because then you have to pay to send it back. The delivery took ages aswell, just stick to Amazon your safer and it's a trusted company.

9 september 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought a tempered glass screen…

Bought a tempered glass screen protector for my galaxy S10+ phone. Went on quite easily, but the problem is it is now virtually impossible to use the keyboard or click on anything. Its not too bad on the left side of the screen but on the right side I have to press really hard to make it register. Now, less than 2 weeks after I fitted it, it's cracked. Total waste of money.

3 september 2022
Review zonder uitnodiging

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