The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Toon meer
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I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Toon meer
Styleseat is very deceptive. An advertised $50 price actually charges your card $72. They list one price, but when you select it, it very briefly flashes a 20% increase before taking you to Payment.... Toon meer
Bedrijf heeft geantwoord
I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
Contactgegevens
94107, San Francisco, Verenigde Staten
- styleseat.com
3,3
Gemiddeld
197 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Been with StyleSeat for 13 years
Been with StyleSeat for 13 years, and I’m glad that the company is growing, but I wish that I had more options. There’s so many features that I don’t use nor do my clients and I don’t feel like I am being heard, but I also feel like my hands are tied unless I wanna start all over again with another company, wish you had different payment plans and different options of needs from the company. I don’t need or want all the extras. I just want the basics.
19 september 2024
Antwoord van StyleSeat
Hi Rebecca! Thank you for sharing your feedback with us. We see you're on our Premium Plan, which does give you the most flexibility in terms of payment processing and available features.
We would love to hear more about what changes you'd like to see so we can help! Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to assist.
We appreciate you being part of our community for the past 13 years and look forward to continuing to support you!
10+ veteran of StyleSeat
I’ve used this platform for over 10 years so I’ve seen a lot of changes. Some good some not so good. I hate the fact that they charge stylist for referrals and the platform has a cost in and of itself. Or more times than I can count they’ve attempted to charge for new clients that were referred in from existing clients. Been really consider using a different booking platform. I think StyleSeat is great for new stylist or others looking to build tho.
19 september 2024
Antwoord van StyleSeat
Hi Mikki! Thank you for sharing your feedback with us.
We're sorry to hear you've had trouble with our New Client Connection feature. We never want to take credit for one of your clients. If you ever notice one of your clients has been acidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to assist in these situations!
Additionally, we see that you are on our Premium Plan. This plan allows you the flexibility to customize your features, so if you ever feel like New Client Connection isn't for you, you can disable it at any time in your account settings.
We appreciate you being part of our community for over 10 years and look forward to continuing to support you. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
WELLCOME SUPRISE
Hello
What I love about style seat, is that is easy for client to reserve and add a form of payment, so when we are done with the clients, they automatically can pay or deal with the payment by themselves.
so there is not pressure there.
Also so glad when a new client send to us, normally is a client stays with us. thank You so much.
Julian and Marcus
19 september 2024
Antwoord van StyleSeat
Hi Julian and Marcus! We're so happy to hear you've had such a positive experience with StyleSeat. Thank you for sharing this feedback with us! We appreciate you being part of our community and look forward to continuing to support you!
Booking app with issues! Yes!
I use styleseat as a professional. Recently changes made to their platform has impacted the way my customers and I make appointments. There should be a search when looking up services when booking! There should also be messages sent to customers in a timely manner to alert them of their appointments. Many times the alert comes once the service is completed. I also pay a-lot of fees on Styleseat $35 membership monthly, 30% new client up to $50. I also pay fees for premium appointments and fees for processing. I also bring many customers to your platform by networking and styleseat frequently says they found me a new customer and I have to email a rebuttal that takes too much time and effort for a service I pay for. I pay over $500 in fees monthly and styleseat should send more customers to me.
19 september 2024
Antwoord van StyleSeat
Hi Kayco! Thank you so much for sharing your feedback and recommendations with us.
We understand it can be frustrating when you are not paid the amount you were expecting after working hard on a service. We're happy to provide some clarity! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout.
Separate from the basic tools are StyleSeat's growth features, such as New Client Connection and Smart Pricing. These features are designed to help you grow your client base and increase your revenue. Since you're on our Premium Plan, you do have the option to disable these features at any time in your settings if you don't feel they're right for you.
We hope this helps! If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Thanks for being part of our community!
Fees are outrageous
Fees are outrageous. Charging me every month is one thing but to still charge for every transaction is another. I can’t make any type of living when the middle man is getting paid twice. I pay for the premium package and you guys still charge again at checkout on the price I suggest the customer pay. So I never really get my full tips. Cause the fees every day negate that. I should have gone with The Cut App instead
19 september 2024
Antwoord van StyleSeat
Hi Tyrone! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience.
We understand it can be frustrating when you are not paid the amount you were expecting after working hard on a service. We would be happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout.
Separate from the basic tools are StyleSeat's growth features, such as New Client Connection and Smart Pricing. Growth features are specifically designed to help grow your client base and increase your revenue! There is also an industry standard processing fee for any payments processed through StyleSeat.
If you don't feel that these features are right for your business, since you're on our Premium Plan, you have the flexibility to disable them in your settings.
If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
We appreciate you being part of our community!
Insane price gouging!
I think the $35 should be enough but the $2 you charge my clients is insane! Trying to take 30% just for finding clients is also nuts. Honestly, the only reason I stay is for convenience of not having to move my clients to another system.
19 september 2024
Antwoord van StyleSeat
Hi Renee! Thank you for sharing your feedback with us. We are happy to address these concerns.
The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from these basic tools are features such as New Client Connection and Smart Pricing which help grow your client base and increase your revenue.
When StyleSeat finds you a new client, there is a 30% fee on the first appointment that client books with you (service cost only). This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way. If we ever accidentally mark one of your clients as a new client from StyleSeat, you can let us know by clicking the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these instances.
In order to provide a safe and secure platform for both our clients and professionals, StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use.
We hope this information is helpful! If you have further questions or need additional support, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help!
Thank you for being part of our community!
I love meeting new clients
The support response is very helpful .
I don't like all the extra fees
18 september 2024
Antwoord van StyleSeat
Hi Jeremy! Thank you so much for sharing this feedback with us. We're so happy to hear that you've had a positive support experience and received new clients!
The fees charged on StyleSeat are directly related to features that help you grow and run your business. We will pass your feedback along to our product partners to take into consideration.
We appreciate you being part of our community and look forward to continuing to support you in the future!
You‘Re ripping me off!
You rebook my clients that I have seen before as new clients and charge me extra me for booking them when in actuality there search for me because they have either spoken with me and I refer them to my online booking or they haven’t been in to see me in a while so they are searching to see if I’m still n the same place and still working . It sucks.
10 september 2024
Antwoord van StyleSeat
Hi Latisha! We're sorry to hear that you had this experience. If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help in these instances!
Additionally, we see that you are on our Premium Plan, which gives you the flexibility to opt out of New Client Connection in your settings if you don't feel like this feature is a good fit for you.
We hope this information helps! If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to assist! Thank you for being part of our community!
I don't like that you charge clients a…
I don't like that you charge clients a booking fee while I'm also paying for the service. I can not select multiple of the same service with the same client for the contactless checkout. For example, am entire family comes in for haircuts. I can not select multiple children cuts and have to add it as a separate thing.
19 september 2024
Antwoord van StyleSeat
Hi Sasha!
Thank you for sharing your feedback with us. We will be sure to pass this along to our Product team for consideration.
Regarding our booking fee, this fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. In the event that you cancel an appointment, your client will be refunded for this fee. Your client will also not be charged an additional fee if they need to reschedule.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Thank you for being part of our community!
Styleseat is the best in Houston.
I actually really enjoy Styleseat, the thing is to understand the rules of how it woks. Styleseat does actually send me clients. But, I'm not fond of not being able to speak to a live representative from styleseat. I've thought about about leaving but, there is not another platform in the Houston area like Styleseat.
19 september 2024
Antwoord van StyleSeat
Hi Matthew! Thank you for sharing your feedback with us.
We're sorry to hear you've had trouble getting in contact with our Support team. Live chat is available during select hours through our help center, which you can access here: https://styleseat.freshdesk.com/support/home Additionally, you can always submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help through email!
Thank you for being part of our community!
All things are great
All things are great. Especially finding the right clients who need my services
10 september 2024
Antwoord van StyleSeat
Hi Pamela! We're so happy to hear you've had a positive experience using StyleSeat. Thank you for sharing your feedback with us!
It doesn’t really make the stylist more…
It doesn’t really make the stylist more money however it does overcharge a client, While making style more money
10 september 2024
Antwoord van StyleSeat
Hi Ebony! We're sorry to hear that you've had this experience.
StyleSeat offers features like New Client Connection and Smart Pricing that are intended to bring you new clients and boost your revenue, as well as Deposits and No-Show Late Cancellation policies to help protect your time as a Professional. However, we also have many tools and features that are designed to help you manage your business!
As a Professional on StyleSeat, you are in control of the prices charged for your services. We see that you have Smart Pricing enabled, which will raise your prices slightly during your high-demand time periods to help increase your revenue. Since you're on our Premium Plan, you have the flexibility to disable this feature at any time in your settings if you don't feel it's right for you.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
Thanks for being part of our community!
Way too much control after you reach a…
Way too much control after you reach a certain point. My clients have automatic check out when some didn’t ask for it. The app don’t remember names you all listed so many clients and new clients and took 35 perfect of my payment as if you brung that client to me and I didn’t ask. The new adding services list is not good I should be able to look up what my services are without hassle. I don’t understand the money break down if I make 2000 dollars why are you sending 1000 one day and 2000 the next. When I open days I’m aware off they are closed off to clients. What I do like is that you all tell my clients I’m busy when I not!
10 september 2024
Antwoord van StyleSeat
Hi Rayven! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience with some of our features and are happy to address your concerns.
We see that you are on our Premium Plan, which gives you the flexibility to check out clients however you prefer on regular appointments. Please keep in mind, if an appointment is booked with our Smart Pricing or New Client Connection feature it will automatically checkout through StyleSeat.
When StyleSeat introduces you to a new client through our New Client Connection program, there is a one-time 30% fee taken from their first appointment with you. This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way.
If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations.
Since you're on our Premium Plan, you also have the option to disable New Client Connection at any time if you don't feel this feature is right for you.
Payouts are determined based on when the appointment is checked out. Weekday appointments checked out before 3:30pm PST will process in 1-2 busines days, while weekday appointments checked out after 3:30pm PST can take 2-3 business days. More information on our payout schedule can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000833044-setting-up-payments-on-styleseat
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thank you for being part of our community.
Styleseat makes doing business easy
Styleseat makes doing business easy. I love that I can create mass emails but I don’t like that I cannot edit the photos within the email and most of the pictures are cut off. I like that styleseat brings me new clients but I hate that styleseat lies about bringing me new clients. I’ve paid for google ads and I also offer a special discount for those clients and styleseat will charge me new client fees on people that they did not send to me and it’s costing me more money. I think styleseat should have a question box before new clients book that ask them “how did you find this professional” and have multiple options to select. That way styleseat can have an accurate view of how well their “marketing” is really working. There’s been times when I’ve given someone my link, they book, and styleseat says “we’ve brought you a new client”. NO YOU DID NOT! And I’m so frustrated with this part of the system and it’s the only thing that has me looking for a new system to use. I’ve been with styleseat almost 4 years now I pay the premium package, I pay all the fees, and I don’t mind paying for the clients that you actually send but the lying is extremely frustrating and expensive.
10 september 2024
Antwoord van StyleSeat
Hi Brittany! Thank you so much for sharing this feedback with us. We're sorry to hear you've had this experience with New Client Connection.
We never want to take credit for one of your clients. If you ever notice that one of your cleints is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help resolve issues like these.
We'll be passing your feedback along to our Product team to take into consideration as we continue to work to make StyleSeat the best experience possible.
If you need further assistance, please submit a ticket here:https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help!
Thank you for being part of our community!
The update in the system is horrible…
The update in the system is horrible for nail techs. We have separate prices for nail art… with the update I can only add one nail art to the bill. It won’t let you add multiple of the same service. The automatic payment is annoying.. it goes through before the stylist can adjust the payment… even if the stylist has it turned off.
The system does not add correctly so you have to pay attention to what you’re charging and make sure the system added it correctly or you’ll short yourself.
They don’t have text marketing.
They money grab and take money from the artists by quick claiming people who are already on the site looking for a stylist and try to say they solicited the client for you. Not true…
Haven’t had the time to switch but leaving StyleSeat ASAP. When I do posting it so other techs I know will never use it. Been unhappy with the service for a few years now.
10 september 2024
Antwoord van StyleSeat
Hi Kendra! Thank you so much for sharing your feedback with us. We're so sorry to hear you've had a negative experience using StyleSeat.
We have passed on your feedback regarding the service menu and text message marketing to our Product team to take into consideration. We want StyleSeat to be the best experience possible for all of our users.
Since you're on our Premium Plan, you do have the option to process payments however you prefer on all regular appointments. If an appointment was booked using New Client Connection or Smart Pricing, it is required to be checked out through StyleSeat payments.
When you're opted in to New Client Connection, you benefit from the millions of clients actively seeking services on StyleSeat each month. Through New Client Connection, we amplify your profile, ensuring you're a top choice for those high-quality clients while you remain devoted to your expertise. We invest in Google Ads, digital and social media marketing, and more to connect you with quality clients and ensure your calendar is consistently booked. If you ever notice that one of your clients is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team will be happy to help rectify this for you! Additionally, since you're on our Premium Plan, you have the option to disable this feature in your settings at any time.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new
and our Support team will be happy to help!
We value you as part of our community and would love to continue to support you in the future!
It's easy to use and they continue to…
It's easy to use and they continue to add beneficial updates!
10 september 2024
Antwoord van StyleSeat
Hi Jen! Thank you so much for sharing this feedback with us. We're so happy to hear that you've had a positive experience using StyleSeat! We appreciate you being part of our community.
I've been with styleseat for about 9…
I've been with styleseat for about 9 years. I was a top pro until it was required for me to allow styleseat to headhunte clients with a fee to stay on the search engine. Luckily I have a steady clientele. Also my clients tell me that they are referred to other stylist in the area while booking appointments with me. I was told by rep that it was healthy competition. I would understand of the app was free but im paying you to direct my clients to other stylists that need your headhunter services. Other than that I'm
pleased with the Convenience and upgrades to app.
10 september 2024
Antwoord van StyleSeat
Hi Lolita! Thank you for sharing your feedback with us. We're sorry to hear you've had a negative experience using StyleSeat.
In order to be a Top Pro on StyleSeat, you have to meet the following criteria on a monthly basis:
- 4.8+ overall rating
- 6+ client bookings
- A New Client acceptance rate of > 75%
- A cancellation rate of < 20%
We will be sure to pass along your feedback to our Product team to take into consideration as we continue to work to make StyleSeat the best experience possible for our Professionals.
If you need further assistance or have any questions, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Thank you for being part of our community!
I've been with styleseat for so many…
I've been with styleseat for so many years and I stay because of all of the features. Some of the fees are insane and they need to improve that however, it is very reliable and I make a lot of additional funds because of their systems
10 september 2024
Antwoord van StyleSeat
Hi Kueen! Thank you for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat overall! Please note, the fees Professionals are charged on StyleSeat are directly related to features that help you grow and run your business. If you have any questions or concerns about specific fees, please reach out to us by submitting a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thanks for being part of our community!
Antwoord van StyleSeat
Hi Naimah! We're so sorry to hear you've had a negative experience using StyleSeat.
We never want to take credit for one of your clients. If you ever notice one of your clients is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help rectify these situations!
You can also help prevent this from happening by ensuring your clients are visiting your profile via your direct booking link and adding their information to your client list before they book.
Additionally, since you're on our Premium Plan, you have the flexibility to opt out of New Client Connection in your settings at any time if you don't feel this feature is right for you.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
Thanks for being part of our community!
I hate that I get penalized if my…
I hate that I get penalized if my clients decide to pay in cash, I alway miss new clients requests and get penalized, I really want to try a new booking site
10 september 2024
Antwoord van StyleSeat
Hi Ariel! Thank you so much for sharing your feedback. We're sorry to hear you've had a negative experience using StyleSeat but we're happy to help!
Since you're on our Premium Plan, there is no penalty for having clients pay in cash on regular appointments. Please be aware that clients are required to pay through StyleSeat for growth feature appointments (such as New Client Connection or Smart Pricing).
We do require that you either accept or decline New Client Connection appointments within 24 hours. This rule is in place to help protect the client experience. More information on our Marketplace Rules can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000855189-marketplace-rules
We hope this information helps! If you have any questions or if there's anything we can help with, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. Thank you for being part of our StyleSeat community!
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