The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Toon meer
Styleseat is very deceptive. An advertised $50 price actually charges your card $72. They list one price, but when you select it, it very briefly flashes a 20% increase before taking you to Payment.... Toon meer
Bedrijf heeft geantwoord
I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
Contactgegevens
94107, San Francisco, Verenigde Staten
- styleseat.com
3,3
Gemiddeld
197 reviews
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van StyleSeat
Hi Ebonie! We're so happy to hear you're enjoying the updates. Thanks for being part of our community!
Horrible I've been with you for years…
Horrible I've been with you for years and it's getting bad
10 september 2024
Antwoord van StyleSeat
Hi Carissa! We're so sorry to hear you've had a negative experience using StyleSeat.
We would love to learn more about your experience in order to best support you. Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to provide assistance.
We appreciate you being part of our community!
It could be much better!!
I have been using styleseat for many years. I love the fact you can schedule or people can book through the app. However, I don't like that when you book a service you have to scroll through all of the services you have and if you miss it you have to start over and over till you find it. Secondly, it is very expensive when you look at the over all expenses. I was paying $35 a month but they still take a percentage when the client pays. Then they take upto 50% of a new client. (Who normally doesn't come back). Usually clients like that have a stylist or they are from out of town and/or they rarely come to the salon. Then they take money for the client to book. They say they advertise but you might get 1 new client every 2 month and my experience they usually cancel before they come. Which leaves a big gap in your schedule. Then you are short of funds however., they do offer deposits now if you are paying monthly. ( small revision after this was posted they did update the service where you can now type the service you want and now it pop up at the top.)
8 september 2024
Antwoord van StyleSeat
Hi Detra! Thank you for sharing your feedback with us. We're happy to address your concerns.
The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from the basic tools are StyleSeat's growth features such as New Client Connection and Smart Pricing. When StyleSeat sends you a new client, there is a one-time 30% fee on their first appointment with you (up to a maximum of $50 for Pros on our Premium Plan).
When you check a client out through StyleSeat, there is a 2.75% payment processing fee for each transaction. The processing fee is the industry standard for merchant processing and covers the credit card processing fees associated with processing your clients’ appointment payments. Please be aware, Premium Plan Pros can also use cash or other payment methods during checkout and there would not be a processing fee.
We hope this information is helpful. Please check out this breakdown of our fees for more information: https://styleseat.freshdesk.com/support/solutions/articles/69000469789-how-much-does-styleseat-cost-
If you have any questions or need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
We appreciate you being part of our community and look forward to continuing to support you in the future!
My review about styleseat
The reminders are good. I’ve lost a couple of handful of customers, because of the new booking fee that isn’t returned to the client that I don’t receive. Don’t like the booking fee, the percentage that you make every transaction and the fee keeps going up to keep styleseat. I’ve really been considering leaving and going to another booking app that I see my other coworkers use with less fees and more new clients. Plus to get customer support from yall sometimes is a big hassle.
10 september 2024
Antwoord van StyleSeat
Hi A.T.! We appreciate you sharing your feedback with us and are happy to address your concerns.
The booking fee powers things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. In the event that you cancel their appointment, the booking fee will be refunded to your client. Additionally, if they reschedule an appointment, they will not be charged another booking fee.
Aside from the booking fee, the fees Professionals are charged on StyleSeat are directly related to features that help you grow and run your business such as New Client Connection or Smart Pricing.
If you need further assistance or have questions about any of our fees, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
We appreciate you being part of our community!
Supernatural provisions in a rollercoaster economy!
This platform has allowed me the space and time to grow my business while surviving the many life changes the economy has made. Being able to get approved for a business loan so that I can keep serving my clients has been a supernatural provision!
17 september 2024
Antwoord van StyleSeat
Hi Whitney! We are so thrilled to hear that StyleSeat has been helpful to you and your business. We appreciate you being part of our community and look foward to continuing to support you in the future!
Communication and virtual assistance…
Communication and virtual assistance with clients; marketing etc
10 september 2024
Antwoord van StyleSeat
Hi Ty! Thank you for sharing your feedback. We're so happy to hear you've had a positive experience using StyleSeat. Thanks for being part of our community!
Helped me grow my business in less than…
Helped me grow my business in less than 1 yr.
10 september 2024
Antwoord van StyleSeat
Hi Brandi! This is so great to hear. We're so happy you're part of our community and look forward to continuing to support you in the future!
I love it
I love it. The only thing I don’t like is all the hidden fees on top of the monthly fee. I’m getting charged, my clients getting charged, half the time I don’t even know.
10 september 2024
Antwoord van StyleSeat
Hi Derica! Thank you so much for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat overall! Please note, the fees Professionals are charged on StyleSeat are directly related to features that help you grow and run your business. If you have any questions or concerns about specific fees, please reach out to us by submitting a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thanks for being part of our community!
This is by far one of the worst booking…
This is by far one of the worst booking apps for industry professionals to use. They throw people on your book without giving you an opportunity to confirm appointments. Clients are constantly upset with me and leaving me bad reviews due to StyleSeat “rules and regulations” that I have no control over. StyleSeat offers business owners very little autonomy. There are constant penalties and fees. They charge you 30% new client fee on clients they didn’t find. They don’t have consistent policy and procedures. Some client appointments they ask you to approve, others l they don’t and they don’t explain why. If you decline an appointment they penalize your business. They lead clients to believe they have an appointment without confirmation from the stylist. They don’t account for client changes or emergencies and they penalize the stylist. You can’t accept cash payments. They don’t resolve issues or problems within their app and payment systems. They send you generic responses and solutions, when you explain those answers don’t resolve your issue they completely stop communicating with you. When a clients payment is declined they penalize the stylist. A lot of clients payments to reserve the appointment are invalid. You aren’t able to send clients links in their messaging portion of the app. They don’t let you reach out to clients to ask questions about services, especially if you see they potentially booked incorrectly and will potentially need to reschedule or cancel. Only clients are allowed to ask you questions through the app, stylists aren’t allowed to start conversations with clients. It’s just terrible for a business owner. They come off 60% unethical in my opinion….the lack of consistency is a huge red flag for me.
9 september 2024
Antwoord van StyleSeat
Hi Andrea! We're so sorry to hear you've had a negative experience using StyleSeat. We appreciate you sharing your feedback with us and are happy to address your concerns.
We never want to take credit incorrectly for a new connection with a client. If you ever feel a connection isn't from us, requesting a correction is simple and quick. To request a correction, simply click the link in the appointment details that says "New Client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations! You can also help prevent this from happening in the future by making sure your client navigates to your booking page using the direct link that was shared with them via text from you or on your personal website.
Canceling last minute on a new client we sent you can create a bad experience for first-time clients and deter them from booking with you in the future. We understand that canceling an appointment last minute is not always in your control, but when this is a repeated behavior it may impact your search ranking.
We understand your desire to take payments in cash. Currently, the option to check out appointments as cash is only available on our Premium Plan. Here is information on our Premium Plan if you would like to learn more: https://styleseat.freshdesk.com/support/solutions/articles/69000835940-the-premium-plan
If your client's card declined when you attempted the no-show or late cancellation fee, that means your client passed the authorization charge we issue in order to verify the card is valid but that our payments processor declined the charge for the full amount of the service. In these situations, we recommend reaching out to the client directly to attempt to collect the payment. You can also block the client to prevent them from booking with you in the future.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to assist.
Thank you again for sharing your feedback. We value you as part of our community!
I absolutely love styleseat!
I absolutely love styleseat!! It works for me in every aspect! Everything I need to run my business Is available in the app. It is very easy to use and I have no complaints
10 september 2024
Antwoord van StyleSeat
Hi Rozlyn! We're so happy to hear that you've had such a wonderful experience using StyleSeat. Thank you for being a valued part of our community!
I like the new client connection and…
I like the new client connection and not having to search or market for clients. I just wish there was a better way to verify clients who are not new and have booked with the same number and new account creation.
10 september 2024
Antwoord van StyleSeat
Hi Mieosha! Thank you for sharing your feedback with us. We're so sorry to hear you've had trouble with New Client Connection.
We want to make sure we don’t incorrectly take credit for making a new connection. If you ever feel a connection isn't from us, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations! For more information on how to claim a client from New Client Connection, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection
To help prevent this from happening, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information to help prevent our system from recognizing them as a new client from StyleSeat.
If you need further assistance, please reach out to us!
Thank you for being part of our community!
Whenever I have an issue it takes over…
Whenever I have an issue it takes over a week to get a response from customer service. A booking fee is hidden and charged to my clients. Unfortunately, I have used styleseat for so long that it is difficult to switch my business.
10 september 2024
Antwoord van StyleSeat
Hi Stephanie! We're so sorry to hear you've experienced extended wait times when reaching out to our Support team. We have been dealing with a high volume of inquiries recently, which has impacted our response time. We've taken a look and see you were able to get in touch with a member of our team and they confirmed your issue was resolved.
StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like new feature development and security measures. This is standard practice that other similar platforms use. This fee is listed in the booking flow to ensure your client is aware of what they're being charged.
We appreciate you sharing your feedback with us and value you as part of our community! If you need further assistance or have any questions, please reach out to us.
They have created a platform that supports the professional
The platform they have developed has allowed us to expand and thrive in our business endeavors.
10 september 2024
Antwoord van StyleSeat
Hi Ziyadah! We're so happy to hear that StyleSeat has helped you grow your business and thrive. Thank you for being part of our community and sharing your feedback with us!
I love being able to schedule my…
I love being able to schedule my clients appointments and I don't have to worry about sending out reminders. Thank you Styleseat.
10 september 2024
Antwoord van StyleSeat
Hi Simeona! Thank you so much for sharing your experience with us. We're so happy to hear you've had a positive experience with StyleSeat. Thanks for being part of our community!
It's great
It's great! But the reason for not 5 stars is some clients are being labeled as "new" clients!
10 september 2024
Antwoord van StyleSeat
Hi Felicia! Thank you so much for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat!
We're sorry that you've had trouble with New Client Connection. We never want to incorrectly take credit for introducing you to a client and are always happy to help rectify these situations if you reach out to us. To alert us when one of your clients is accidentally marked as a new client from StyleSeat, please click the "new client from StyleSeat" link in the appointment details and then choose "request a correction". For more infomration, please check out this article on How to claim a client from New Client Connection: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection
To help prevent this from happening, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information to help prevent our system from recognizing them as a new client from StyleSeat.
We hope this helps! If you need further assistance, please reach out to us. Thank you for being part of our community!
i dislike all the fees
i dislike all the fees. if i pay a monthly fee i don’t understand all the extra fee that are tact on to each service . you never get the amount you charged for a service.
10 september 2024
Antwoord van StyleSeat
Hi Canita! We appreciate you sharing your feedback with us.
We apologize for any confusion related to your plan and are happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, deposits, notifications, no-show protection, and flexible checkout. Our New Client Connection and Smart Pricing features are separate from these tools, which is why there are separate fees associated with these appointment types.
We value your feedback and will be sure to pass it along to the appropriate department for further consideration. Thank you so much for being part of our community!
Antwoord van StyleSeat
Hi Bre! Thank you for sharing your feedback with us. We're happy to hear you've had a positive experience with StyleSeat!
I have a love hate feeling with…
I have a love hate feeling with StyleSeat I really really don’t understand why when I booked a client under smart pricing StyleSeat takes a percentage of the transaction and another for smart pricing. If I select smart pricing for a client it’s because I’m working a day I normally don’t work so I charge the client more. But then I really don’t see a decent percentage because style seat takes some of the percentage I really don’t like that. I will have to go away to charge my clients more and have them check out another way.
10 september 2024
Antwoord van StyleSeat
Hi Tawana! Thank you so much for sharing your feedback with us.
We're sorry to hear you've had a negative experience with our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. Smart Pricing appointments also have an automatic 20% tip included, unless your client chooses to add a custom tip from the text message we send them during and after the appointment. Since you're on our Premium Plan, the fee associated with a Smart Pricing appointment is only 5.5% of the service cost, leaving the remainder of the price increase and service total to you!
Please be aware, per our Marketplace Rules, for New Client Connections and Smart Priced appointments you must transact with StyleSeat Payments. More information on our Marketplace Rules can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000855189-marketplace-rules
We hope this information is helpful. If you need further assistance or have any questions, please reach out to us. Thank you for being part of our community!
Styleseat has gotten greedy.
I don’t like how they charge people to book-
Also, they assume they brought me a new client and want a big percentage of the service total.
(My “new” clients are referrals.)
I also don’t like how when a client cancels you reach out to everyone to see if they want it-
I have a cancellation list that I manage and would like to fill it myself.
I don’t like how they make special pricing for time of day booked- I manage my price increases as I see fit.
All very frustrating for me as well as my clients.
Just being honest.
10 september 2024
Antwoord van StyleSeat
Hi Holly! We're so sorry to hear you've had trouble with these features. We appreciate you sharing your feedback and want to help improve your experience.
StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. Rest assured that your client is made aware of this fee during the booking process and will are not charged a fee to reschedule an appointment.
Regarding New Client Connection, we want to make sure we don’t incorrectly take credit for making a new connection. If you ever notice one of your clients is mistakenly marked as a new client from StyleSeat, requesting a correction is simple and quick. Simply click the "New Client from StyleSeat" link in the appointment details and then choose "request a correction". Our Support team is always happy to assist in these situations! For more information about how to claim a client from New Client Connection, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection
Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. If you don’t want a specific appointment to be impacted by a Smart Pricing increase, you can disable this feature by clicking the “disable” link in the appointment details. This will revert the price to the original amount and remove all mention of Smart Pricing from the appointment. Since you're on our Premium Plan, you also have the option to disable this feature entirely in your settings. Here is more information on how to mange these settings: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work-
Thank you again for sharing your feedback. We value you as part of our community and hope this information helps!
Over all it’s been a good experience…
Over all it’s been a good experience with styleseat.
10 september 2024
Antwoord van StyleSeat
Hi Danyelle! Thank you so much for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat and look forward to continuing to support you in the future.
We appreciate you being part of our community!
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