The ordering and shipping went fine. I noticed on one of my new seals a manufacturing defect: there is a solid polymer stiffener which is completely enclosed with the soft seal, inside of the seal,... Toon meer
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Lees wat reviewers zeggen
I recently needed drain hoses for my SubZero refrigerator and freezer. I was surprised to find the exact part given my unit is 40 years old (still running). Service was quick.
I wasn't sure about the fitment of the door latch for my older wolf oven as the photo and part number didn't match my replacement part diagram. Their parts department was able to assure me that the pa... Toon meer
Bedrijf heeft geantwoord
The parts I needed to order for my Sub Zero refrigerator/freezer were in stock and shipped a promised.
Bedrijfsgegevens
Geschreven door het bedrijf
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Contactgegevens
4297 N Cotton Ln, 85340, Litchfield Park, Verenigde Staten
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Uitstekend
147 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Customer Service Above all
fast shipping and what i like is that before they ship, they triple confirm that you are ordering the right part I wish all vendors did that instead of putting money first. A+++++++
9 april 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you so much for your kind words!
We truly believe that confirming the correct part before shipping is essential, and we’re glad you found that helpful. Your feedback means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
Great communication
Great communication. They made sure I was getting the right part and got it sent right out.
10 april 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for your feedback! We’re glad to hear that our communication and support helped ensure you received the correct part quickly. That’s exactly what we strive for.
We appreciate your trust and are always here if you need anything in the future.
Bayan T.
Bayan T.
Senior Customer Care Specialist is certainly outstanding.
I enjoyed and appreciated the hard work involved to locate and ship swiftly the parts required to repair my R304 Wolf range, 2011’ model.
Thank you.
Michael
28 januari 2026
Antwoord van SubZeroParts.com
Dear Michael,
Thank you very much for your kind words and for taking the time to share your experience.
We truly appreciate your feedback and are glad we could assist you in finding the right parts for your R304 Wolf range. It means a lot to know that our efforts made a positive difference.
If you ever need assistance again, we’ll be more than happy to help.
Problems with returning never opened parts
I ordered gaskets, and they took a long time to ship. I don't understand why I should pay for express delivery. I decided to return them without opening the box, but they haven't given me any clear answers about returning new, unopened parts. Wait for a decision—it's been two days and no one's responded to my emails.
26 maart 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Hello Anton,
Thank you for your feedback. We’re sorry for the delay and the frustration surrounding your return request.
Your return request was approved, and a prepaid return shipping label was provided. Once the returned items are received and inspected, the refund will be processed in accordance with our return policy.
We also apologize that the return process and status were not communicated more clearly. Please contact our support team if you need any additional assistance with the return.
Expensive & Slow service
Customer service was great in confirming the part fit my freezer. Expensive and slow otherwise. Original order confirmation said it would be delivered in 5 days after they created the tracking number. They didn’t drop off the shipment to UPS for 5 days, so it’s really coming in 10 days.
9 maart 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Hello Eric,
Thank you for your feedback, and we’re glad our team was able to help confirm the correct part for your freezer.
We’re sorry, however, for the delay in getting your order into transit. We understand how frustrating it is to receive tracking information and then see no movement for several days, especially when an earlier delivery timeframe was expected.
We appreciate you bringing this to our attention. Your feedback helps us improve both our shipping process and the way delivery expectations are communicated.
I have a 30 year old sub zero fridge
I have a 30 year old sub zero fridge, still working great, just needed a new upper door hinge. I had excellent help in finding the right parts. The staff double checked with me, to make sure the door opening etc was correct before I placed the order. Shipped quickly. And now my fridge is like new!
2 maart 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you so much, Karen, for your thoughtful review. We are glad we could help you find the correct upper door hinge for your Sub-Zero refrigerator and make sure everything matched before you placed the order. It means a lot to hear that the part arrived quickly and helped bring your fridge back to like-new condition. We truly appreciate your trust and support.
Super easy and fast service
Super easy and fast service. Everything was very well labeled so that I got the right part the first time. It arrived very quickly and fit exactly.
1 maart 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you, Lanetta, for your kind feedback. We are very happy to hear that the process was easy, the part was clearly labeled, and everything arrived quickly and fit exactly as expected. Our goal is to make finding the right genuine part as simple and reliable as possible, and we really appreciate you taking the time to share your experience.
I ordered my part on the 25th of…
I ordered my part on the 25th of February and as far as I know 11 days later it still hasn't shipped. My credit card was charged immediately. There is no phone number anywhere on the website that I could find to contact customer service for a status report on the order
25 februari 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Hello Barrett,
Thank you for your feedback. We’re sorry for the inconvenience and for the lack of a timely update regarding your order.
We reviewed the order and confirmed that shipment was placed on hold while our team verified part compatibility. For this model and serial range, there are several similar parts, and we wanted to make sure the correct part was identified before shipping.
The order has since been canceled and a full refund has been issued.
We apologize that the status was not communicated more clearly. If you still need the part, our team would be happy to assist with confirming the correct part for your appliance.
Great service
Bayan was really good to work with, I made a mistake on part selection and he made it simple to rectify. I will use them again for sure.
2 maart 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for the great feedback!
We’re glad we could help resolve the issue and make the process easy after the part selection mistake. Our goal is always to support customers in finding the correct solution as quickly as possible.
We truly appreciate your trust and look forward to assisting you again whenever you need parts in the future.
It was easy to find the right part
It was easy to find the right part, order it, and I received the part promptly.
25 februari 2026
Antwoord van SubZeroParts.com
Thanks for taking the time to leave a review. We're pleased everything—from finding the part to receiving it—went smoothly for you.
Received parts fit as described
Received parts on time as promised - everything fit as described. Very responsive to the questions. I was able to fix my own sub-zero for much less than a service call. My unit is over 25 years old and built in so it would be very expensive to have a new one installed. Glad I was able to postpone that project for a little longer. Hard to find affordable honest service. On a scale of 1-10 thermostat replacement and defroster install was about a 5 and I saved about $2200.00 doing it myself.
20 februari 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for your detailed review, Brian!
We’re very glad to hear the parts arrived on time and worked exactly as expected. It’s great that you were able to repair your Sub-Zero unit yourself and extend the life of a well-built appliance. Many of these units can continue running for decades with the right parts and maintenance.
We truly appreciate your feedback and are happy we could help you save on a costly service call. If you ever need assistance with parts again, our team will be glad to help.
Antwoord van SubZeroParts.com
Thank you for your feedback! We’re glad to hear that your experience with us was fast and accurate. Our team always strives to provide the correct parts and quick support for Sub-Zero and Wolf appliances.
We truly appreciate your review!
Antwoord van SubZeroParts.com
Thank you for your feedback!
We truly appreciate your support and are glad you had a good experience with us. If you ever need assistance with Sub-Zero or Wolf parts in the future, we’ll be happy to help.
Subzero 650 control board replaced.
My 20-plus year old Subzero 650 refrigerator would run continuously. After determining the control board needed replacing, I was happy to find a factory part still available from Subzeroparts. I placed the order and their team verified my needs to ensure the correct part was delivered to me. I installed the new control board and now it works like new!
18 februari 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for your kind review! We’re glad we could help you find the correct control board for your Sub-Zero 650 and that your refrigerator is running like new again. Our team always aims to verify compatibility before shipping to ensure customers receive the right part the first time.
We truly appreciate your feedback and your trust in SubZeroParts!
Good Customer Service
I ordered two bulbs for a Subzero fridge. One of the two bulbs arrived with a broken filament. The support team was very responsive and quickly sent a replacement. The bulbs are packaged in sleeves and wrapped in bubble wrap. They are not in sealed boxes with foam or cardboard protection that you would get with a $5 bulb from Amazon or Home Depot.
16 februari 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We’re very glad our support team was able to quickly resolve the issue and send a replacement.
Regarding the packaging, these bulbs are shipped in the original factory packaging as supplied by the manufacturer. We understand your concerns and always strive to ensure parts arrive safely.
Thank you again for your business and for giving us the opportunity to make it right.
Great customer service.
Great job making sure I had the right parts. And all is working again.
28 januari 2026
Antwoord van SubZeroParts.com
Thank you for your feedback! We’re very glad everything is working again. If you ever need assistance in the future, we’re here to help. We truly appreciate your support.
Easy order process and they shipped to…
Easy order process and they shipped to Hawaii on time using USPS.
2 januari 2026
Review zonder uitnodiging
Antwoord van SubZeroParts.com
Thank you for your review! We truly appreciate your support and are glad your order arrived safely and on time. If you ever need parts or assistance in the future, we’ll be more than happy to help.
Antwoord van SubZeroParts.com
Thank you for your feedback! We’re glad you’re enjoying your Wolf products. We truly appreciate your support and your review.
Antwoord van SubZeroParts.com
Thank you for your review! We’re glad everything arrived quickly and met your expectations. We appreciate your business and hope to assist you again in the future.
I ordered a motor and fan
I ordered a motor and fan. Whoever reviews the order noticed I ordered the wrong fan for the serial and model number we have. They emailed me back and said they were going to credit the wrong fan and ship the correct fan. That is absolutely great service!
28 januari 2026
Antwoord van SubZeroParts.com
Thank you so much for your kind words! We always double-check orders against the model and serial number to help prevent delays and make sure you receive the correct part the first time. We’re glad we could quickly resolve it for you and truly appreciate your feedback.
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