fast shipping and what i like is that before they ship, they triple confirm that you are ordering the right part I wish all vendors did that instead of putting money first. A+++++++
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I ordered gaskets, and they took a long time to ship. I don't understand why I should pay for express delivery. I decided to return them without opening the box, but they haven't given me any clear an... Toon meer
Bedrijf heeft geantwoord
Bayan T. Senior Customer Care Specialist is certainly outstanding. I enjoyed and appreciated the hard work involved to locate and ship swiftly the parts required to repair my R304 Wolf range... Toon meer
I was happy to have someone actively seek out to confirm I ordered the correct part. They were very prompt in fulfilling my order once it was confirmed.
Bedrijfsgegevens
Geschreven door het bedrijf
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Contactgegevens
4297 N Cotton Ln, 85340, Litchfield Park, Verenigde Staten
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Uitstekend
110 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Subzeroparts
Thank you for your review! We’re glad everything arrived quickly and met your expectations. We appreciate your business and hope to assist you again in the future.
I ordered a motor and fan
I ordered a motor and fan. Whoever reviews the order noticed I ordered the wrong fan for the serial and model number we have. They emailed me back and said they were going to credit the wrong fan and ship the correct fan. That is absolutely great service!
28 januari 2026
Antwoord van Subzeroparts
Thank you so much for your kind words! We always double-check orders against the model and serial number to help prevent delays and make sure you receive the correct part the first time. We’re glad we could quickly resolve it for you and truly appreciate your feedback.
Antwoord van Subzeroparts
Thank you for your review! We truly appreciate your support and are glad you had a smooth experience with fast delivery. We’re always here if you need any parts or assistance in the future.
Accurate and convenient ordering
The ordering was very easy, according to the serial number of the refrigerator. The thing I liked the most was the fact that I ordered a new magnet for the refrigerator door along with a few other parts that needed to be replaced, the company got back to me with a message that the magnet I ordered did not match my refrigerator model and that they would send the correct part at no additional cost.
31 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for your thoughtful review! We’re glad the ordering process was easy and that we were able to catch the mismatch and send the correct magnet right away. Ensuring you receive the right part for your model is always our priority. We truly appreciate your trust and support!
Great knowledgeable team, quick accurate service.
The team made a solid effort to ensure that the part I was requesting was indeed the correct part for my (20 year old) oven. Excellent knowledge and great service. Part arrived in a couple of days and was an exact fit. Thanks!
29 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you so much for your kind words! We’re always happy to double-check parts to make sure everything matches correctly — especially for older units. We’re glad to hear it was an exact fit and that everything is working perfectly again. We truly appreciate your support!
Fast and accurate processing of the…
Fast and accurate processing of the order. Well protected packaging ensured delivery of item without damage.
26 januari 2026
Antwoord van Subzeroparts
Thank you for your feedback! We’re glad to hear your order was processed quickly and arrived safely. We always strive to ensure accurate order handling and secure packaging. If you ever need assistance again, we’re here to help.
Asked to have a call back twice and…
Asked to have a call back twice and never got one response
26 januari 2026
Antwoord van Subzeroparts
Thank you for your feedback. We’re sorry for the frustration caused.
To clarify for future customers: our support is provided via email, not by phone callbacks. This allows us to properly review order details, model and serial numbers, photos, and part compatibility, and give accurate solutions.
For the fastest assistance, please contact us at support@subzeroparts.com or submit the support request form on our website. Our support team responds to all inquiries within one business day and resolves issues promptly.
We’re always happy to help once a request is received through the proper support channel.
Easy to find what I needed on the site
Easy to find what I needed on the site. Fast delivery.
25 januari 2026
Antwoord van Subzeroparts
Thank you for the great review! We’re glad the site made it easy to find the exact part you needed, and that delivery was fast. We appreciate your business and look forward to helping again anytime.
I needed a part for my wolf oven
I needed a part for my wolf oven. It was easy to order and shipped quickly.
25 januari 2026
Antwoord van Subzeroparts
Thank you for your review! We’re happy we could help you get the Wolf oven part you needed, and that ordering was easy and shipping was quick. We appreciate your business and we’re here anytime you need parts again.
Excellent service
Excellent service! Quick delivery! Very knowledgeable!
22 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for the great review! We’re glad you had a smooth experience and received your order quickly. We really appreciate the kind words about our knowledge and service—happy to help anytime you need parts or guidance again.
Great communication and very fast order…
Great communication and very fast order processing. The part works perfectly. Highly recommend.
23 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for the recommendation! We’re glad the communication and fast processing made the experience smooth, and even happier to hear the part works perfectly. We appreciate your support and are here anytime you need anything else.
Excellent service
Excellent service. Fast response and shipping. Competitive pricing. Highly recommended
13 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for the great review! We’re glad you were happy with the fast response, quick shipping, and competitive pricing. We truly appreciate the recommendation and look forward to helping you again anytime you need parts.
Wolf Range Light Switch
The front panel light switch on our Wolf range failed and would no longer latch. The range was just out of warranty (of course).
Subzero had these in stock, the order was processed timely and the part arrived in a few days.
Took the top of the range apart and installed the new one fairly easily.
The only down side was the obscene cost for what amounts to a very cheap piece of plastic assembly, including the microswitch.
Hence, that was worth a 1 star ding.
15 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thanks for the detailed feedback, Juliet_Jake. We’re glad the part was in stock, shipped quickly, and that the installation went smoothly.
We also understand your frustration with the manufacturer’s pricing. For many Wolf/Sub-Zero components, the retail price is set by the OEM and their distribution structure, and even small assemblies (like a plastic housing with a microswitch) can be surprisingly expensive.
If you’d like, email us at support@subzeroparts.com with your model/serial number and the part number you purchased—we’re happy to double-check that you received the correct OEM part and see if there are any approved alternatives or options that could help on future repairs.
Highly recommend this company
Highly recommend this company. Easy to work with and fast shipping. Great communication as well.
8 januari 2026
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for the recommendation! We’re glad everything went smoothly and that you found our communication and shipping fast and easy. We truly appreciate your trust.
Great communication and quick…
Great communication and quick responses. Found the parts we needed and very helpful.
27 december 2025
Antwoord van Subzeroparts
Thank you for your kind feedback! We’re happy we could help you find the right parts and respond quickly. Don’t hesitate to reach out anytime you need assistance.
Excellent service and prompt delivery…
Excellent service and prompt delivery to the UK. Thanks a lot
15 december 2025
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for your review! We’re glad your order arrived quickly and safely to the UK. We appreciate your business and look forward to helping again.
Easy to replace door light switch
It was such a pleasure to fix the sub zero myself by replacing the door light switch and saving the money for a service call. Using the wiring diagram and parts diagram on the subzero web site also helped me find the correct part. Was very pleased with the speed of the delivery
12 december 2025
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for sharing your experience! We’re happy our diagrams and parts information helped make the repair easy. Great job fixing it yourself!
The lights on my 501R burned out
The lights on my 501R burned out. The sub zwero web site identified the correct parts. Order arrived promptly and all 4 bulbs inpristine condition. Such a great product with incredible quality and reliability.
9 december 2025
Review zonder uitnodiging
Antwoord van Subzeroparts
Thank you for the detailed feedback! We’re glad the correct parts were identified and delivered promptly, and that everything arrived in perfect condition.
Incredibly responsive and equally a…
Incredibly responsive and equally a great resource for all things SubZero.
29 november 2025
Antwoord van Subzeroparts
We really appreciate your feedback! Providing accurate information and responsive support is exactly what we aim for. Thank you for choosing us.
I should have received my part by now
I should have received my part by now, but I have not and have not received any reason why.
28 november 2025
Antwoord van Subzeroparts
Thank you for your review.
Our customer support team responds to all requests within 24 hours. We did not receive any message from you regarding this order, so we were not given the opportunity to assist before this review was posted.
Shipping is handled by third-party carriers, and while delays can occur, we always take full responsibility for support and resolution on our end. Reaching out to us directly is always the fastest way to address delivery concerns.
We remain available and ready to help.
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