Horrific service, bins have missed repeatedly over the last 3 months - they can only be bothered to empty half the bins in the shed if they bother coming at all. Repeated complaints to the council who... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Toon meer
Bedrijf heeft geantwoord
We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch an... Toon meer
Suez Customer Services are shockingly bad at responding to issues. When they have details emailed to them, you get an automated case created email and then will receive a second automated case... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Contactgegevens
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Verenigd Koninkrijk
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,7
Slecht
3K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I visited Longley Lane Recycling Centre…
I visited Longley Lane Recycling Centre on Saturday 20th September,when I got there and opened the boot of my car I’d had a paint spillage,I was so upset2 workers Artie and Sam quickly got a bin and cloths and proceeded to clean the spillage which took a good 10 minutes,they then went on to help empty my car with me.
I can honestly say I’ve never met two nicer young men so polite and helpful and even after my disaster made me feel like it wasn’t that bad 😂 thankyou so much to both of them
20 september 2025
Review zonder uitnodiging
Antwoord van SUEZ recycling and recovery UK
Dear Tracy,
Thank you so much for your wonderful review. We were sorry to hear about the paint spillage, but it's fantastic to know how Artie and Sam handled the situation.
We'll be sharing your feedback with the entire team internally as a great example of the high standard of service we strive for at SUEZ. We're incredibly proud of their quick thinking and helpful attitude. We'll also make sure to pass your kind words on to both of them personally.
Your comments mean a lot to us, and we're so glad our team could help you out of a tricky situation.
Kind regards,
Chloe
Antwoord van SUEZ recycling and recovery UK
Hi Louise,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Didn’t collect for 3 weeks and tried to…
Didn’t collect for 3 weeks and tried to make out it was our fault
15 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Rob, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Quick response and very helpful.
16 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Julie,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Even through unforeseen difficulties…
Even through unforeseen difficulties Suez always come good to deliver an exceptional service
15 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Glynn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
very unprofessional company
8 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Mohamed, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Excellent Customer Service
The female team member with whom I originally spoke provided excellent customer service both in her manner whilst speaking to me and in investigating my problem and moving it forward.
The team manager who subsequently called me to explain a process was equally friendly, efficient and professional.
11 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Debbie,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwoord van SUEZ recycling and recovery UK
Hi Colin,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
You never ever come out when you say…
You never ever come out when you say you will when you miss a collection. It always gets left for a full week.
12 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Trevor, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Very poor customer service
Suez promised to pick up on Tuesday 16 Sept.
They didn’t and don’t seem to care!
16 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Rob, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Sorted problem out very quickly with in…
Sorted problem out very quickly with in tow days thanks
11 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Adrian,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
I was kept informed of what was going…
I was kept informed of what was going on, which was very useful as there was an issue.
5 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Stephen,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Prompt responses to requests and…
Prompt responses to requests and reliable collections
10 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Allan,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Bin collection
I rang about which day a bin needed to go out for collection but despite putting the bin out it was not emptied and so I had to call again and I was advised that the bin collectors said the bin was not out which was untrue so had to arrange another coll
4 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Alison, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Antwoord van SUEZ recycling and recovery UK
Dear Andrew, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Received great customer service by…
Received great customer service by Samantha. Anyone who wants fast and efficient service then my advice would be to speak to Samantha. All your queries will be answered promptly.
4 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Angela,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Constant missed food waste collections
We are continually having missed collections of our food waste. First they state the bin isn't out which it is. Then they say they couldn't get to our site as a road was closed. Instead of making up stories cancel the contract so we can go elsewhere!
10 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Karen, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
all good until our recycling bins…
all good until our recycling bins started getting locked for no apparent reason
9 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Joe, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
Said they have collected 3 times but…
Said they have collected 3 times but havent causing massive site issues
10 september 2025
Antwoord van SUEZ recycling and recovery UK
Dear Mike, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe.
lifts when scheduled and helpful…
lifts when scheduled and helpful customer services when issues arise.
2 september 2025
Antwoord van SUEZ recycling and recovery UK
Hi Barry,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
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