Horrific service, bins have missed repeatedly over the last 3 months - they can only be bothered to empty half the bins in the shed if they bother coming at all. Repeated complaints to the council who... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Missing bins/bag before Xmas..apparently left somewhere up the road rather than returned wher3 they were left. One call back after complaining to E.Devon Council…due a final callfrm Suez but never ha... Toon meer
Bedrijf heeft geantwoord
We have had an excellent experience with Suez so far. They are always on time and very helpful with any queries we may have. Brett has been a massive help throughout, by constantly keeping in touch an... Toon meer
Suez Customer Services are shockingly bad at responding to issues. When they have details emailed to them, you get an automated case created email and then will receive a second automated case... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Part of the global SUEZ group, we employ more than 6,000 people in the UK. Since 1988, we have been delivering innovative and environmentally responsible solutions to manage waste and water for our customers – households, local authorities, and industry and commerce.
Contactgegevens
SUEZ House, Grenfell Road, SL6 1ES, Maidenhead, Verenigd Koninkrijk
- 0800 093 1103
- marketing.uk@suez.com
- suez.co.uk
2,7
Slecht
3K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Terrible service
Terrible service, never collected bins on time, and collected glass bin at 4:30am on more than several occasions despite this being something that is actually against the law!
10 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Nicola, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Claycots School
1. My collection dates are constantly rescheduled causing a build up of waste and meaning I have to spend time remailing to chase collections.
2. I have asked several times for a name of our account manager so that I can discuss issues but this has not been forthcoming.
3. I received an email on Friday evening stating our bins were not emptied due to the car park being full, yet there was plenty of space for the lorry to access and empty the bins, as has happened on numerous occasions during the day.
28 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Jo, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Antwoord van SUEZ recycling and recovery UK
Dear Customer,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
our last collection was on Friday 28th…
our last collection was on Friday 28th november. waste was put out on Monday 1st December and that is where it still is. we have been missed Monday, Wednesday and Friday, despite repeated promises of collection through the week including Saturday 6th. arriving at work this morning i was astounded to still see it there. we have the weekends waste on top which won't go in the seagull proof bags as there is no room.
2 december 2025
Antwoord van SUEZ recycling and recovery UK
Dear Diane, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Unreliable food waste collection
1 december 2025
Antwoord van SUEZ recycling and recovery UK
Dear Peter, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Mutiple occasions where recycling has…
Mutiple occasions where recycling has not been collected. Costs have increased but service hasnt got better
1 december 2025
Antwoord van SUEZ recycling and recovery UK
Dear Adam, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Extremely poor service
26 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Shariffdeen, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Prompt action.
Suez quickly acknowledged my email and equally quickly put the matter to bed.
26 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Peter,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Keep a regular appointment each month…
Keep a regular appointment each month for emptying bin and not charging for not emptying !
1 december 2025
Antwoord van SUEZ recycling and recovery UK
Dear Russ, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
requested bags on Thursday night…
requested bags on Thursday night arrived Monday morning
28 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Simon,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Poor customer service
Account 89300054. Informed by email that the scheduled collection would not take place.....on the actual day of collection! No replacement collection arranged. Emails requesting more information were ignored and marked "case closed". Still charged for cancelled collection! Poor customer service.
19 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Carl, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Bin has defective wheel and had not…
Bin has defective wheel and had not been emptied for two weeks. A "report" had been submitted by the chap collecting it but nothing was done.
When i contacted SUEZ i was told i had to wait 1 week for a replacement bin which is unacceptable, but still no resolution.
Still it makes it easier to justify changing our waste handlers.
27 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Richard, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
3+ weeks since we signed contract but…
3+ weeks since we signed contract but still waiting for the actual bins be delivered!
27 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Abdul, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
we often have missed collections…
we often have missed collections without prior notice, accounts manager is good at getting it sorted but unfortunately it seems it doesn't last long.
26 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Lisa, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
Failure to collect AGAIN
once again you failed to collect our bin. extremely poor service
24 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Customer, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
They listened to my argument and acted…
They listened to my argument and acted in my favour
21 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Tim,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Give a wide berth to this company - there are much better companies out there
We would not recommend this company at all. Having changed our collection day they then proceeded to tell us almost on a weekly basis that our bin had not been available to collect. Even though the photos they provided to say the bin could not be collected clearly showed the bin there waiting and fully accessible to them.
When complaining we got pushed from one team to another without resolution.
Save yourself the trouble and frustration and choose another waste removal company - it is NOT worth the aggravation.
24 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Simon, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
SUEZ is fantastic and prompt
SUEZ is fantastic and prompt. But your 3rd party service provider is average.
24 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Customer,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
Antwoord van SUEZ recycling and recovery UK
Dear Kasinathan, we are so sorry to hear about your poor experience. I have alerted our customer services team and they will be in touch. Kind regards, Chloe
The driver of both waste and recycling…
The driver of both waste and recycling both come on time and could not be more helpful .
very good service,
13 november 2025
Antwoord van SUEZ recycling and recovery UK
Dear Glyn,
Thank you so much for taking the time to share your valuable feedback with us. It's truly valuable to us, and we've made sure to share it with our team internally.
Kind regards,
Chloe
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