Sun Life Financial Canada Reviews 393

Avoid investing with sunlife. They will find ways to charge you fees due to their own mistakes. There is no way to dispute these fees.

If I could review a 0 I would. I requested an account transfer of a DCPP after leaving my last employer in May. It is now mid SEPTEMBER and the transfer is still incomplete and have lost thousands on the market, they are ridiculous. Never never never give your money to Sunlife.

Even if I could, I wouldn’t give them even one star.
I had purchased insurance from Sun Life to cover my mortgage, but after I fell from a container and broke my right arm, I had surgery at the Jean-Talon hospital. During the six months when I was unable to work, the least I expected was for my insurance to cover the minimum mortgage payments.

But after 8 months, they shamelessly told me they wouldn’t pay. I have filed a complaint against them with the AMF.

They are truly thieves.

Now imagine if I had been paying for more than ten years and this accident had led to me losing my home — it would’ve been devastating. They are truly thief's .

no communication, deny a claim but never ask for more info, not notify me, play hush to avoid a legitimate claim.

I wouldn’t even give it a star but …. The worst company . Stole 28,000.00 from me. Terminated my policy after one missed payment over 16 years then gave me such a run around for two years. Lied and lied and lied. Unbelievable.
I’m suing them.

Personne repond au téléphone poir ne prenez pas les client au serieux aucun service jamais je vais conseiller la sunlife vous prenez les paiemennt mais aucun retour de votre part

if i could rate lower I would! They have repeatedly declined all my claims. Only after I called did they tell me why. Apparently the attachments were blurry, but they are perfectly clear on my end and scanned through the printer so it wouldn't be blurry. BUT they tell me they are blurry and tell me they cant see anything YET they can tell me what the attachment is missing.... how does that make sense.

Difficult to submit file, web is not friendly at all. Hope can improve it let us can straight forward to submit a e-claim

I am extremely dissatisfied with my experience dealing with Sun Life. Over time, it has become clear that your service is consistently slow, disorganized, and lacking in transparency.You take ages to respond, often 2–3 weeks or more, yet when you need information from me, the expectation is immediate.There are no timely updates or clear information provided throughout the process. I am often left in the dark about the status of my claim.I am assigned a case manager, only to have them changed multiple times. Each change causes further delays and forces me to re-explain everything from the beginning.

There is a clear lack of urgency or care for my situation. Sun Life seems to “take its sweet time” whenever I need something.

Payments are frequently late, and there are repeated delays without explanation.

It often feels like Sun Life tries to find reasons not to accept claims, rather than working with clients in good faith.

This repeated pattern shows a complete disregard for the people relying on your services many of whom are in stressful and vulnerable situations. I expect far better communication, consistency, and accountability from a company handling such important matters.

Sun Life is the most difficult company to deal with. I'm not sure if clients receive such hassles getting general information, but as an advisor, I can't get a straight answer to a simple procedural question like how to deal with cashing or transferring stock options. "Privacy doesn't allow them to give me what document is required". Big secret apparently. I am able to do business with Sun Life, but I will never. From a client standpoint, particularly with group plans, expect ZERO guidance, support or competent advice, and very poor returns because you will get no advice on choosing appropriate funds. If you have not averaged double digits, they failed you miserably. If you left your company, move your account/pension out immediately and find a competent advisor.

I have to deal with these guys because I am a veteran. Enough said

I have osteoporosis, as a result i have multiple lumbar fractures, went for a massage and was declined coverage. In 2024 for at least a year they paid for massage through a different company. Multiple times, at least one appointment per month. They said they have no record of payment for those claims.

La Sun Life a été mandatée pour gérer le Régime canadien de soins dentaires. On me couvre à 100%.

Sauf que Sun Life indique qu'ils couvrent 100% de LEUR liste de prix (qui est simplement inventée). Même les employées de ma clinique dentaire se moquent d'eux en me montrant qu'ils ne couvrent que 70% des coûts établis par l'Ordre des Dentistes du Québec.

C'est carrément de la fausse représention. J'imagine qu'ils ont des contacts politiques pour avoir obtenu le privilège de fourrer le peuple.

This has been the absolute worst experience with a group insurance company I have ever had, and I've dealt with many over my working years.
No flexibility nor understanding that doctors here on the East Coast are buried in their workloads, and cannot run to fill in forms at a moment's notice. And then deny your claim because the forms were not filled in within two days of my actual doctor visit.
This is completely unacceptable.

My RRSP was set up by Kodak Canada with this company, sunlife.ca. i have nothing but headaches when i try to access my account or information

This company contacted me to say there was some unclaimed money from approx. 30 years ago. When I tried to find out, all they could focus on was the security questions which I and they knew I couldn't answer due the age of the old account. Even talked with a supervisor. Again only could focus on the questions. Also they couldn't answer if there was money, why did I not receive a yearly statement in all this time. I finally gave up.

Waiting on pension plan payment, Pushed from one person to another on phone until cut off. After several hours and weeks finally talked to knowledgeable person. She was very good started paper work for administration. Now in administrations hands, waiting game starts again. We are in need of my own money to make financial obligations. They keep you in the dark not knowing when funds will be available. Bills don't wait. Should be a simlpe process to withdraw your own money. Purchaced medical plan with no issues or delay. They have no problem taking money, pension funds should be the same.

I had to give one star so I could continue writing this review

If I could give a negative I would

This company is crap. They sit there and want information and paperwork yesterday phone you complain to you that we need it
And then wait three weeks to get back to you

Sit there and say we will contact you on a certain day never do
The adjusters or staff working for them have no empathy or sympathy

Definitely doing whatever they can to not pay benefits, long-term short-term, sick time absolute crap company

Considering the amount of money my employer and I pay for dental benefits, this company’s limitations on claims are unreasonable.

Absolutely Garbage company. I was under a work policy for 3 years in which I provided countless documentation to prove I have the ailments I have.
After losing my job and being harassed into switching to a private policy, I now have to submit new documentation for my ailments in which they already have. They are unable to provide for me the documents in which I have already provided to them. Absolute Garbage. Never ever spend money with them.