My signature perfume is heaven on earth and I’ve been looking for a combination to try and lighten the aroma for summer . The lady I felt wasn’t as knowledgeable as the young lad but very helpful .... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLM16, Town Square Outer, Adjacent to Beaver Brooks/Fraser Hart, NE11 9YG Gateshead, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My friend recommended me about Sunnamusk . It was very friendly staff and willing to give their best to helping me to chose what I’m looking for, bought few parfume, oils and gifts for my self and fri... Toon meer
Bedrijf heeft geantwoord
Product is lovely however I was misled by the shop assistant who told me to return in a week on my birthday and I would also get a free candle. When I returned he said I needed to spend £100. My daugh... Toon meer
Bedrijf heeft geantwoord
This was my 4th purchase from Sunnamusk. Promptly dispatched and beautifully presented.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contactgegevens
LM16, Town Square Outer, Adjacent to Beaver Brooks/Fraser Hart, NE11 9YG, Gateshead, Verenigd Koninkrijk
4,4
Uitstekend
23 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This was my 4th purchase from…
This was my 4th purchase from Sunnamusk. Promptly dispatched and beautifully presented.
17 juni 2025
Antwoord van Sunnamusk London - Metrocentre
Hey Kim,
Thank you for your continued support! We're so pleased to hear your fourth order arrived promptly and beautifully presented. We truly appreciate your loyalty.
Kind Regards,
The Sunnamusk Customer Care Team
My signature perfume is heaven on earth…
My signature perfume is heaven on earth and I’ve been looking for a combination to try and lighten the aroma for summer . The lady I felt wasn’t as knowledgeable as the young lad but very helpful .
We decided on the new berry oil to layer with it . I’m still not sure so I will try again . You just can’t beat heaven on earth . Wherever I am wherever I go people stop me and compliment me tx
10 juni 2025
Antwoord van Sunnamusk London - Metrocentre
Hey Tracey,
Thank you so much for sharing your experience! We’re thrilled that Heaven on Earth is your signature scent and that you’re exploring new combinations with our Very Berry fragrance oil. We appreciate your kind words about our team and will share your feedback with them. Layering fragrances can take some trial and error, so please don’t hesitate to reach out if you want more recommendations. We’re here to help!
Warm regards,
The Sunnamusk Team
Fantastic sales Gentleman
Fantastic sales Gentleman, but best of all my partner loved her perfume (Unisex) Amber Rose.
3 juni 2025
Antwoord van Sunnamusk London - Metrocentre
Hey Mark,
We’re thrilled to hear your partner loves Amber Rose! Thank you for sharing your positive experience with our sales team.
Kind Regards,
The Sunnamusk Customer Care Team
The sales representative was extremely…
The sales representative was extremely helpful , and made purchasing the ideal scent a breeze .
29 mei 2025
Antwoord van Sunnamusk London - Metrocentre
Hey Dean,
Thank you for highlighting our team’s helpfulness. We’re glad your purchase was easy and enjoyable!
Kind Regards,
The Sunnamusk Customer Care Team
Beautiful and long lasting parfume …
My friend recommended me about Sunnamusk . It was very friendly staff and willing to give their best to helping me to chose what I’m looking for, bought few parfume, oils and gifts for my self and friends. The parfume last longer and the oil so beautiful for layering or used as it is ( I got few people asked me what I used and i told them about Sunnamusk.
13 mei 2025
Antwoord van Sunnamusk London - Metrocentre
Hey Susi,
Thank you for your detailed and heartfelt review! We’re thrilled that both you and your friends are enjoying our fragrances, and we appreciate you spreading the word.
Kind Regards,
The Sunnamusk Customer Care Team
Absolutely fantastic service.
Absolutely fantastic service.
Amazing products.
Will definitely be returning to purchase more products.
19 april 2025
Product is lovely however I was misled…
Product is lovely however I was misled by the shop assistant who told me to return in a week on my birthday and I would also get a free candle. When I returned he said I needed to spend £100. My daughter was buying me the perfume for my birthday and didn’t have £100 she and I felt duped. Very disappointed at the devious, dishonest tactics to get a sale.
7 maart 2025
Antwoord van Sunnamusk London - Metrocentre
Hi Guest,
We’re truly sorry to hear about your experience, and we completely understand your disappointment. We take your feedback seriously, and this is certainly not the experience we aim to provide. We will investigate the situation with the team member involved to ensure our communication is clear and consistent in the future.
Your feedback is valuable to us, and we’re committed to providing a transparent and positive shopping experience. If you would like to discuss this further or need assistance, please feel free to reach out.
Best regards,
Sunnamusk Customer Care Team
Very good customer serviceStunning
Very good customer service. The young chap who served me was absolutely brilliant thank you.
The products are amazing the scent of the oils last for hours.
I get lots of compliments when I wear it.
24 februari 2025
Staff are always friendly
15 februari 2025
I love Sunnamusk
I love Sunnamusk. All the staff at the Metro Centre are so welcoming and polite.
On my last visit the staff member (sorry I didn’t get her name) was so kind and told me about the points plan, helped me make my decision on scent and was super helpful.
It’s always a pleasure.
29 december 2024
Absolutely amazing staff so kind &…
Absolutely amazing staff so kind & helpful really do make the experience so much more then just buying fragrance it’s something special
28 december 2024
Went to the stand in the metrocenter…
Went to the stand in the metrocenter had Stacey as a helper she was informative and polite, she helped me pick out a good present. Other staff member was playing on their phone however for my time at the stand felt this was rude and unprofessional however will definitely go back as the products are good quality and reasonably priced
24 oktober 2024
Antwoord van Sunnamusk London - Metrocentre
Dear As,
Thank you for sharing your experience with us. We’re glad to hear that Stacey was helpful and made your visit enjoyable. We also appreciate your kind words about the quality and pricing of our products.
However, we are truly sorry to hear that one of our staff members did not meet your expectations in terms of professionalism. We take customer service very seriously and will address this internally to ensure all of our team members maintain the highest standards of customer care.
We value your feedback and are committed to improving our service. We look forward to welcoming you back and providing you with an even better experience in the future.
Thank you again for your review.
Warm regards,
Sunnamusk Customer Care Team
Always friendly staff available who are…
Always friendly staff available who are knowledgeable and don’t rush you when choosing the scents.
21 oktober 2024
Gorgeous perfume
I love the scents and people always comment on them
My daughter just asked for some for her 21st birthday also after loving it when I bought for myself
Lasts all day from applying earky morning till late evening I’ve still had comments
21 juni 2024
I bought the Amber Rose after smelling…
I bought the Amber Rose after trying the tester which lasted ages. However when I bought the perfume it didn't even last one hour on my skin, nor does it project as the tester. Really disappointed.
22 april 2024
Review zonder uitnodiging
Antwoord van Sunnamusk London - Metrocentre
Dear Customer,
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the longevity and projection of the Amber Rose perfume.
Fragrances can react differently to each person's skin, which can affect how long they last and how they project. The tester you tried may have seemed stronger due to the top notes, which are more prominent initially but can fade faster than the base notes. The base notes, which are typically deeper and longer-lasting, may take more time to develop on your skin.
We appreciate your understanding and apologise for any inconvenience this has caused. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.