Superior Seating Reviews 

121
TrustScore 1.5 uit 5

1,3

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Beoordeeld met 1 van de 5 sterren

What an incredible customer experience—if your goal is to test the limits of someone’s patience. I picked up my chairs, only to discover they gave me the wrong ones. No problem, mistake... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

We ordered our chairs almost a month out and were under the impression that we would be able to receive them in a timely manner. We had to call DAILY to make sure they arrived-- which wasn't until th... Toon meer

Beoordeeld met 1 van de 5 sterren

I decided to change my review after failing to get the support needed for two defective pieces. Suddenly no one calls back. No one follows through. And no one takes responsibility to fix the iss... Toon meer

Beoordeeld met 1 van de 5 sterren

Place is terrible never had a order off them on time tell you all what keep away from here from this company I would highly recommend hadleys 👍👍👍👍

Bedrijfsgegevens

  1. Horecameubilair winkel
  2. Rieten meubilair winkel
  3. Meubelfabrikant
  4. Meubelgroothandel
  5. Tuinmeubelwinkel
  6. Restaurantbenodigdheden winkel

Geschreven door het bedrijf

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture. Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses. Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.


Contactgegevens

1,3

Zeer slecht

TrustScore 1.5 uit 5

121 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,3

Alle reviews

(121)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Still haven’t received over $3000.00 in…

Still haven’t received over $3000.00 in chairs that I ordered 39 days ago and I was told that they shipped 16 days ago.
Horrible follow through when I ask about it they send me to the shipping company that tells me they are holding them in their warehouse until Superior pays them money that they are due.
I still have no chairs but paid in full a month ago.

3 september 2018
Logo Superior Seating

Antwoord van Superior Seating

We apologize for the delay in receiving your chairs. We are addressing the issue with the shipping company and will ensure your chairs are delivered promptly. Thank you for your patience.

Beoordeeld met 1 van de 5 sterren

We received our order and were very…

We received our order and were very disappointed with the height of the chairs. They were suppose to have a "standard" seat height of 18"-20" and when they arrived, we noticed how ridiculously small they looked. They were 17" seat height. When i asked to return them, they had to have all of the original packaging, which had been mostly damaged durring the unwrapping. We were also told that is would cost us 30% of the cost to restock them. Now I'm sitting on 3k in chairs and tables that arent what i wanted.

28 augustus 2018
Review zonder uitnodiging
Logo Superior Seating

Antwoord van Superior Seating

Dear Gabe,

Thank you for taking the time to leave a review on our website. We are sorry our product did not meet your expectations. We would however like to clarify for the benefit of our customers who are interested in the same product. The chair you purchased is actually 18" from the floor to the seat - industry standard seat height for all regular height dining. Moreover, we encourage our customers who are not quite sure whether or not the product will fit their decor, to order a sample, which is a small investment compared to spending money on the order you would be unhappy with. With respect to returning the product, like most companies, we require a 30% restocking fee.

V/R,
Superior Seating Support

Beoordeeld met 1 van de 5 sterren

Ordered chairs

Ordered chairs, tabletops and bases. Chairs are great. Tabletops were the wrong color. Operations manager combative, unapologetic, and bothered by the situation. Sales team was understanding, but their operations guy did not care at all.

4 juni 2018
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

We received our tables and chairs 4…

We received our tables and chairs 4 days late, after one of our pallets was lost at the San Leandro Shipping Terminal. When our delivery finally did arrive, one of our chairs was significantly damaged, and we had to order a new one. I think much of this was under management by the shipping company Ward TLC, but I think Superior could take more ownership of their products as they are en route to the customer. I had countless people over a four day span tell me they would call/email me back, but no one ever did until the very end of the process. Just poor follow up and project management. The chairs do look great outside our restaurant, but the service was poor, and it took more effort and follow through on our end to actually receive the chairs. If we hadn't been so pushy, who knows what might have happened.

29 mei 2018
Review zonder uitnodiging
Logo Superior Seating

Antwoord van Superior Seating

Dear David,

Thank you for your feedback - we appreciate you taking the time to write this review.

We always address the delivery issues in a timely manner and do our best to resolve any situation. Once the order leaves our warehouse, it is virtually impossible to assess the exact delivery day and time on our end, considering the transit time from NJ to California. All of our orders are delivered by appointment only. While en route, we do encourage our customers to track their shipment (the tracking is provided via email to for each and every order). Alternatively, we are always happy to track the order for you if you call us and request help with your order tracking.
At times, unfortunately, and not up to us, the orders get delayed by the shipper. This may be for variety of reasons - in your case, the second part of the shipment was delivered at a later day.
We have followed up with you continuously through the process and escalated the issue with the shipping company. These inquiries do take time to resolve.
We sincerely hope that you are enjoying your outdoor furniture and we wish you much success in your business.

Sincerely,
Superior Seating

Beoordeeld met 1 van de 5 sterren

Chairs were way too small and when I…

Chairs were way too small and when I asked about returning them it is a 30% restocking fee and I'm responsible for $275 in shipping fees. So the chairs were $700 - 30% - $275 = not worth it.

21 mei 2018
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great company...

Great company.... ordered chairs for my entire restaurant...came quickly, and I love them. Ordered two additional chairs and the shipping was as much as the chairs. Additionally my order was misplaced, but once I contacted the company, the problem was solved very quickly. Very professional, friendly staff. I would order from them again, and I recommend them to my friends in the business.

9 mei 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our order was completed on time and…

Our order was completed on time and delivered within the estimated time. The tables and chairs look amazing and everyone comments on them.

22 maart 2018
Review zonder uitnodiging
Logo Superior Seating

Antwoord van Superior Seating

Hi Josh, thank you very much for your feedback! We are so happy to hear that you and your customers are enjoying the furniture. Good luck to you and feel free to share some pictures!

Regards,
Ed
Superior Seating

Beoordeeld met 4 van de 5 sterren

Getting Freight Quote is frustrating

The experience was fine except I don't understand why you don't just put shipping prices on the website instead of getting a freight quote. It is frustrating to have to add that step to the process.

9 maart 2018
Review zonder uitnodiging

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