SuperPay.Me Reviews 3.670

Antwoord van SuperPay.Me

Geüpdatet op 3 apr 2024

*Warning*

This review may not be based on a genuine user experience. We requested information in relation to the points raised in this review & the reviewer failed to respond to that request.

We believe that readers have the right to expect they can trust what is written in these reviews & not be put at risk by Trustpilot’s recent use of inferior security checks. All Trustpilot users should be treated with respect & Trustpilot should take the time to ensure that all reviews are 100% genuine by obtaining evidence of the reviewer experience rather than putting us all at risk by using flawed software, poor judgement and guesswork.

The current system leaves open the risk of false reviews being left by fake accounts with no requirement to provide any evidence of a genuine experience. That is not acceptable, as we believe it is vital you are provided with accurate information so that you can make informative decision based on these reviews.

We would encourage readers to contact Trustpilot to demand the reinstatement of the process which requires reviewers to provide valid evidence that they actually used to the site which in turn shows that both reviewer and their review are genuine. In the meantime, we advise that you treat this review with the caution it deserves.

Hi,

This sounds like you are looking for some support assistance rather than leaving a review.

If you require assistance, please send in a support ticket directly via the site. All tickets receive a response within a few hours.

If you have a screen print of the error, then if you can send that to support@superpay.me, we can pass it to the advertiser to investigate any potential issues.

Thanks

Antwoord van SuperPay.Me

Geüpdatet op 3 apr 2024

*Warning*

This review may not be based on a genuine user experience. We requested information in relation to the points raised in this review & the reviewer failed to respond to that request.

We believe that readers have the right to expect they can trust what is written in these reviews & not be put at risk by Trustpilot’s recent use of inferior security checks. All Trustpilot users should be treated with respect & Trustpilot should take the time to ensure that all reviews are 100% genuine by obtaining evidence of the reviewer experience rather than putting us all at risk by using flawed software, poor judgement and guesswork.

The current system leaves open the risk of false reviews being left by fake accounts with no requirement to provide any evidence of a genuine experience. That is not acceptable, as we believe it is vital you are provided with accurate information so that you can make informative decision based on these reviews.

We would encourage readers to contact Trustpilot to demand the reinstatement of the process which requires reviewers to provide valid evidence that they actually used to the site which in turn shows that both reviewer and their review are genuine. In the meantime, we advise that you treat this review with the caution it deserves.

Hi,

We've requested your account information and once received we will provide a full and factual response.

IN the meantime we can confirm that only a small percentage of people actually need to go through the verification process and that is usually the result of flagging our security system resulting in further checks being required. Even then, the offer verification check will take 60 days maximum, but we can and do allow accounts back if that is completed quicker.

Details of our checks are provided to you prior to joining, and you confirm you've read, understood and agree to those before being allowed to join, so it seems strange you now wish to use that as the basis for a bad review.

If you are going to leave a review, please ensure that you provide all the facts and context to make it accurate.

We look forward to receiving your account information so we can provide a full and factual response.

Antwoord van SuperPay.Me

Geüpdatet op 4 mrt 2024

Hi,

Thanks for your review. We have requested your account information & once received we will provide a full & factual response.

While we appreciate your frustration at having been flagged to complete a security check, it is a check you that you confirmed that you read, understood, & agreed to, prior to being allowed to join our site.

While we would prefer to be able to operate our site without having to use such security measures, it is an unfortunate consequence of our business that paying people for taking part in research surveys & offers, that these are required.

Every security check is there for a reason & based on our experience over the last 14 years of paying people for taking part in market research surveys & offers. The checks you agreed to are as follows:

1 - Validation of the registered name/address. A simple check that helps us to meet KYC regulations, to ensure that our payments are being sent to valid accounts registered in the correct name & prevents money laundering.

2 – A verification check on the surveys or offers credited on our site to ensure that they were completed correctly & as per the advertisers’ instructions. This helps to prevent, amongst other things, fraud, offer duplication, survey speeding & more. The process typically takes between 30 & 60 days.

These checks have allowed us to do the following:

1 - Our company has been online for over 14 years paying people for their participation in surveys & offers. All validated payments are issued to our members on average in less than 4 hours.
2 – We have paid out over $6.5 million dollars in rewards to our valued members & continue to issue several thousand dollars every day. Full details of all payments issued can be found on our site.
3 - All members who abide by the terms of our site will have no issues with getting paid. We guarantee that all payments can be sent where no issues have been found. Only where there is a serious breach of terms, for example fraud, would a payment be correctly denied.
4 - All tickets/emails receive a response in under 8 hours, but normally much less.

We look forward to receiving your account details to provide the full facts, however as you will have already bveen informed, if all surveys/offers have been completed correctly, you will have no problem in being paid at the end of the process.

For Readers:

Due to the issues with Trustpilot, we do not currently approve, support, or promote their services. We feel they currently open their reviewers to the risk of legal action due to a lack of care over what is being posted & their subsequent handling of reported reviews. We believe this also increases the chances of fake & fraudulent reviews being posted, like this one, which mislead their readers & unfairly damage businesses. We would advise anyone looking for balanced reviews to consider those found on sites such as Feefo or Reviews.io.

We recommend that for negative reviews, take time to gauge the value of the reviewer. Typically, those with only 1 negative review, is not a great sign. Be wary of anyone who only ever leaves negative reviews. Look for reviews from people who have a history of leaving a mix of positive/negative reviews over different companies as those are likely to be balanced & accurate reviews.

Thanks for providing your account details. We can confirm your account was flagged correctly after being flagged for multiple security checks. We therefore need to verify the information with our advertisers as per the terms you agreed to upon joining.

Once successfully verified, then you would have no issue in receiving your payment and we trust you will take the time to update your review at that point.

Antwoord van SuperPay.Me

Geüpdatet op 5 mrt 2024

Thanks for providing account details.

We can confirm that your account was correctly put on hold for our offer verification check when In the space of just 2 weeks there was a sudden rush of higher paying offers (not market research related and outwith your normal pattern of surveys) which accounted for around 60% of your total earnings with us.

The was unusual and high risk behaviour and therefore required further investigation. For clarity and to put to rest the claims you have made about opression here are the responses you received:

Initial response
"OFFER VERIFICATION

Thank you for contacting us.

Your account has been put on hold to allow us to verify the completions on your account that you have completed with our advertisers.

Your payment request has been cancelled and your funds have been automatically credited back to your account at SuperPayMe.

Please note that while this process is being carried out, you will be unable to use your account to take part in other surveys or offers. Once the process is successfully completed, you will be able to continue as normal.

Usually, this process takes between 30 and 60 days depending on how quickly our advertisers respond to our inquiries. Please contact us in 30 days and we will be able to advise if your account can be reactivated at that time or if a further 30 days will be required.

Once your account is reactivated, you can re-request payment, which will then be issued within 24 hours.

Thank you for your patience while this process is being carried out.
"

Follow up response:

"Please refer to our original reply in relation to the offer verification check.

It contains all the details of the process and when you need to contact us.

As a quick reminder:

- Initially you should wait a full 30 days and then contact us for an update. You will receive confirmation at that point if we have received the information we require to reactivate your account.
- If at that point we have not received the required information then you will be asked to wait a further 30 days.
- After 60 days you will receive confirmation if your account can be reactivated.

If you contact us prior to the 30 or 60 days as advised, we will be unable to provide any further information at that time. Please ensure you do not spam our support ticket area with these types of requests to avoid your account being locked.
"

What you were given were simple and factual responses providing details of the status of your account. In the second response a friendly reminder to follow the instructions and not to send multiple responses to avoid any potential issues with spamming.

We would also like to point out at this time, that you have failed to mention in your review that prior to this issue you had actually been provided with the following:

- A large number of well paid surveys
- Quick and steady credits for the surveys and offers have been completed .
- Fast payouts on multiple occasions, typically no more than a few hours each time with many actually being sent instantly.

It’s a shame that you failed to provide readers all of the information over 2 years having your account. Obviously disclosing that would contradict your claims of oppression, service and 1 start rating, however it’s misldeading to withhold that information when providing a review which lacks integrity.

We challenge you therefore to be completely honest and disclose the full facts (as we have done) based on the full history of your account and provide a review consistent with the level of service you actually received and we look forward to seeing your updated review and rating score as a result.

If the full information is not disclosed and the rating updated to reflect what has actually happened and level of service the actually received, readers should question why.

Antwoord van SuperPay.Me

1 mrt 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

1 mrt 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

1 mrt 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

27 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

23 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

14 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

Geüpdatet op 15 feb 2024

HI,

We have requested your account information in relation to your account and once received will provide a full and factual response.

We have a number of policies in place which protect our site from fraudulent activity, money laundering and several other serious issues.

The response to any ticket you received will have been full and factual as will any response we provide here.

If we are requesting verification of Identify, then typically a bill or similar less than 3 months old would be acceptable.

We look forward to receiving your details so we can provide the readers of Trustpilot with the facts.

Thanks for providing your account information.

WE can confirm that you have been asked to provide valid verification documents which verify both the name and address registered on your account.

So far we have received 4 documents, none of which meet the criteria required.

Document 1 - Contained only a name and address however, rather than you holding the document as is requested for photo ID, the document was pasted over the person in the photo. As a result it was clearly unacceptable as it was presented in the wrong format.

Document 2 - contained a name, but no address. It was again a photo ID, but was not being held by the person in the photo as is required. It was unacceptable as there was no address and was not presented in the correct format.

Document 3 - It's unclear what this document was, however it clearly had an issue date of December 2022 and an expiry date of June 2023 so was not current, was out of date by over 6 months and could not be accepted. A current version of that document may have been acceptable, but certainly not one so far out of date.

Document 4 was an online invoice for a gift box and would be considered by any financial institution as unacceptable for ID purposes.

The issue here is not our policy or procedures. They are in place for a reason, as they are with any business who sends money.

The issue here is quite simply you haven't yet presented a valid document which verifies your name and address in the correct format.

We look forward to your confirmation that the above information is both factual and correct and that the only reason your account is not active is that you haven't yet provided what was requested.

While the review is inaccurate both in score and content, we are happy for it to remain as long as you take the time to ensure it is accurate and factual.

Readers should note, if it hasn't bene updated to reflect those facts, then we recommend disregarding this review due to what is simply revenge post as a result of not being able to supply a valid ID, and consider the issue that that raises.

Update
If you are having issues with obtaining a suitable document, then we can only suggest you need to look into other options. We complete these verification checks for countries worldwide, including Saudi Arabia, and many people from Saudi complete this process no problem.

Our answers were always relevant, you sent Id that was not acceptable and we asked for an alternative. The national address document you refer to is the one listed here as document 3 and expired in June 2023 so clearly was unacceptable.

Readers should not the reviewers continued failure to confirm the factual information provide as being correct as per our previous response.

Antwoord van SuperPay.Me

14 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

13 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

13 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

9 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

9 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

8 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Antwoord van SuperPay.Me

Geüpdatet op 3 feb 2024

Hi,

January and February are typically slow months for survey opportunities. you will find opportunities, but just not as many as you would at other times of the year.

We do not block accounts for "no reason". If your account was blocked, then there is an issue detected by our security which has caused your account to be correctly suspended. We look forward to providing that information once we receive your account details.

Update

Thanks for providing your details.

You say that your account was blocked twice for no reason, but we both know that not to be true as you have raised a ticket and received a response on both occasions. Here are the details.

1 - Your account was flagged to complete a name and address verification check on 12 January 2024. This is as per the checks you are informed of prior to joining our site and ensures that we cna verify the details of anyone we send money to.

2 - Your account was blocked by our security system after you attempted to use an IP address registered to another country than the one you are registered in on 31st January 2024. This foreign IP issue then happened a second time on 1st February 2024. Yo were correctly blocked as a result. This security measure prevent people trying to fraudulently access surveys meant for other countries by using IP changing software which is banned on our site.

You then requested your account be closed shortly after being caught attempting to use foreign Ip addresses.

So despite being well aware on both occasions why your account was blocked, one for a valid security check, and the other for a clear breach of our rules, you then wrote a revenge review (after being banned for breaking our rules) claiming it was blocked for no reason in what simply appears a deliberate attempt to mislead other readers.

You also mentioned that you had issues finding surveys, however we can see that throughout January you actually received, completed and received credit for a number of surveys. With your permission, we will happily post a list of those along with their values. Sadly this seems to be another attempt to mis-inform.

Finally we can see you then received a number of payments on the back of those credits. All of those payments were sent within a few hours of request, but we notice that you failed to mention this as part of your review. Again we can only assume you left that out deliberately to try and back up an entirely inaccurate review.

Again, with your permission, we are happy to provide more details of that.

We look forward to you confirming the facts we have presented, and giving us the opportunity to verify those facts by providing your permission to post full details of your actual experience with us that has been inaccurately reported and/or deliberately left out.

Update
We provided two very valid reasons as to why your account was put on hold. one for a security check, and the other because you used Ip changing software to change your country location. it is entirely possible for you to not leave your country, and change you Ip to another country location (we suggest you search online for explanations), although we already provided the most common reasons to our in our ticket response when we told you why you had been blocked.

The device to use to access the site is not the issue. we suggest you take time to understand the issue and then perhaps you can take responsibility for your actions. In the meantime, please stop posting false information highlighted by the facts we presented.

Update

In summary, almost the entire review is false. As we've shown multiple times, your account was blocked for two very justifiable reasons, and finally got you to admit you've received many surveys and payments from us rendering the entire review false. Your lack of understanding over the use of foreign Ip addresses is not a reflection of the service you received on our site, but is an issue you need to resolve.

Antwoord van SuperPay.Me

6 feb 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me