Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... Toon meer
Bedrijf heeft geantwoord
We purchased 8 chairs and an extending garden table a while back and discovered a fault over a year later. The customer service was excellent and they resolved the issue without any issues. I was so s... Toon meer
Bedrijf heeft geantwoord
Firstly, we are just delighted with the quality of the Ridge 6 Seater table, the Cora chairs and the hardwood parasol. Looks great, chairs are comfortable, very easy to assemble and everything is well... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Sustainable Furniture Reviews
Geschreven door het bedrijf
- 24/7 Support
- We aim to always reply to your customer enquiries ASAP with a helpful answer that will actually resolve your questions.
- Free Delivery
- Almost all of our items are open to free delivery excluding a few of our bigger items where a contribution is asked to cover the costs.
Contactgegevens
Goonvean Industrial Estate, PL26 7QF, St Austell, Verenigd Koninkrijk
- 01726 884123
- info@sustainable-furniture.co.uk
- sustainable-furniture.co.uk
4,4
Uitstekend
369 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Easy to access and use website
Good website. Clear indication if goods readily available. Good price.
27 augustus 2026
Super friendly and helpful
19 augustus 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Good sustainability credentials which…
Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband had to fix otherwise that chair would have been unusable. The wood on some of the arms was water marked - not bad enough to warrant returning but not what you expect for new goods.
12 augustus 2026
Antwoord van Sustainable Furniture
Thank you for your review and for choosing us, particularly because of our sustainability credentials. We’re pleased to hear that this was an important factor in your decision to purchase from us.
We’re sorry to hear about the issues you experienced with the chairs. A missing fixing is certainly not what we would expect, and we appreciate the inconvenience of having to rectify this yourself. We’re also sorry that some of the timber had water marking.
We would have been very happy to help had you contacted us. While we appreciate that you did not feel the issues were significant enough to warrant returning the chairs, you were still very welcome to get in touch with us by sending an email including photos, and we would have had the opportunity to find a suitable solution for you.
We take feedback such as yours seriously and will pass your comments on to our team. Thank you again for bringing these points to our attention, and we hope you continue to enjoy your chairs.
Kind Regards,
The Sustainable Furniture Team
Great service and product
I needed advice on the availability and style of furniture and got great advice. I ordered and the product (a bench) was supplied promptly and is of excellent quality. All in all an excellent experience. Highly recommended.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Great company to deal with
Great service our Pergola arrived quickly the staff there were great and the delivery guys were very respectful of our property and friendly, the quality of the Pergola is fantastic and reasonably priced. Would definitely recommend this company
11 augustus 2026
Review zonder uitnodiging
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Beautiful colour
Beautiful colour , very thick and comfy to sit on
Super quick delivery thanks
8 augustus 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Delivery was due today between 08.00…
Delivery was due today between 08.00 and 18.00 and it's now 19.15 and no delivery.
We've stayed in all day to accept it ...sooo annoying.
3 augustus 2026
Antwoord van Sustainable Furniture
Hi John,
We're very sorry for the inconvenience and disappointment caused by this delivery delay. We completely understand how frustrating it is to set aside a day waiting for a delivery that doesn't arrive.
Unfortunately, the courier ran out of time on the scheduled delivery day. As soon as we were notified, we contacted you to explain the situation and confirm that delivery had been rescheduled for the next working day. We kept you updated on the day with updates from the courier and your order arrived within the time slot given.
Thankfully your garden bench was delivered to you quickly within three days of the order being placed, we appreciate that this doesn't make up for the inconvenience caused by the slight delay.
As a small business based in Cornwall, we rely on third-party couriers, and although delays are uncommon, they can unfortunately happen. We genuinely care about our customers' experience and always do everything we can to resolve situations like this as quickly as possible. We're sorry that on this occasion we fell short of the service you expected.
Many thanks,
Sustainable furniture
Couldn’t believe have quickly I…
Couldn’t believe have quickly I received the table and chairs.
Delighted with the product, thank you.
Happy to recommend you.
27 juli 2026
Antwoord van Sustainable Furniture
Thank you so much for your wonderful review.
We're delighted to hear you were impressed with the quick delivery service and that you're happy with your order.
Many thanks
Sustainable furniture
Brilliant company and product
Firstly, we are just delighted with the quality of the Ridge 6 Seater table, the Cora chairs and the hardwood parasol. Looks great, chairs are comfortable, very easy to assemble and everything is well crafted. Secondly, the ordering and delivery process went like clockwork. Good communication from ordering to receiving the table. Finally, the mark of a really good company comes in the way it handles minor issues. We had received the wrong 'collar' that secures the parasol to the base. Rang the company, they picked up instantly, were so friendly to deal with, I sent a photo of the issue and the next day a new part arrived. Five stars all round.
23 juli 2026
Review zonder uitnodiging
Antwoord van Sustainable Furniture
Good Morning,
Thank you so much for your lovely review. We're delighted you're pleased with your new furniture and that the issue was resolved quickly for you.
Your kind words and recommendation mean a great deal to us. We hope you enjoy your furniture for many years to come!
Thanks again,
Sustainable Furniture
Garden parasol.
I placed an order for a garden parasol. There was a good choice of designs and colours available and also a base.
Ordering was very easy, just hope they take note of my special request to deliver in a couple of weeks time.
23 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review. Your order will be delivered on Monday 10th August, as per your request! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
I had a poor experience
I had a poor experience, dealing with your company. My order was lost in your new ordering system, which was not picked up until i contacted the company, chasing my order
Delivery has been delayed 3 times by your courier, and i am still awaiting delivery! Not impressed with your companu
3 juli 2026
Antwoord van Sustainable Furniture
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us fell so far below the standard we aim to provide.
Unfortunately, your order was affected during our transition to a new order management system, which meant it was not processed as it should have been. We sincerely regret that we did not identify this sooner and appreciate that you had to contact us to chase your order. Whilst this is not an excuse, we have been working through the teething issues and making improvements to prevent this from happening again.
We also completely understand your frustration with the repeated delivery delays. After investigating, it became clear that the engraved plaque had gone missing within the courier's network, which caused the ongoing issues with the shipment. As soon as we became aware of the situation, we worked closely with the courier to intervene, chased updates on your behalf, and kept you informed as best as we could throughout. We're pleased that the bench was successfully delivered yesterday following our intervention.
We were especially saddened to learn that these delays impacted the timing of your memorial. We appreciate how important this occasion was, and we are truly sorry that we let you down.
To ensure there were no further delays, we have asked our engravers to produce a replacement plaque as a priority, and this will be shipped directly to you as soon as it is ready, hopefully by Friday next week. We will check in with the engravers regularly to ensure this is still on schedule.
Please accept our sincere apologies once again. We appreciate your patience throughout what has been a very disappointing experience, and we hope the replacement plaque arrives with you very soon. We will keep you updated with any further information we receive.
Please get in touch if you require assistance with anything else, and we would be happy to help.
Kind Regards,
Sustainable Furniture Team
Easy to make order
Easy to make order, good website
Just waiting for delivery so lets hope its as good as the ordering was
20 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
A good British company where service counts…
When I phoned there was a young lady on the phone not a machine, I could understand all of what she said and she sent me information on looking after my furniture, I have a bench from this company and a table and it is always a pleasure contacting them keep the good work up.
18 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Exceptional
We purchased 8 chairs and an extending garden table a while back and discovered a fault over a year later. The customer service was excellent and they resolved the issue without any issues. I was so surprised - most companies would have told you it was too late to do anything about it. I can’t recommend them enough - a great company and really nice garden furniture. Would definitely buy from here again.
11 juli 2026
Review zonder uitnodiging
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent round teak tanle
Easy to order with clear process on the portal. Delivery delayed a few days because their courier failed to pickup.
Excellent product but arrived without all the relevant pieces having appropriate markings but help over the phone quickly resolved the issue
17 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent product and super customer…
Excellent product and super customer service. Very impressed. Absolutely love the pergola and would recommend Sustainability Furniture again for sure. Thankyou.
17 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Lovely website with great products
Lovely website with great products and choice. Easy to place an order and great pricing. Just waiting for my garden parasol to arrive now.
16 juli 2026
Antwoord van Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
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