Suzuki Reviews 

I changed address recently I called up to change the address on my policy originally I payed 300 pound for my insurance but to change the address they wanted 1300 pound for it

When I thought my nightmare with Suzuki Financial Services was over, I am now receiving penalty notices from the DVLA for road tax for a vehicle I have not had for a year and received a final settlement in June 2023. They insisted I sent them the complete V5 before they released the payment. An absolute shower and I would suggest stay well clear. They are dishonest.

Very helpful staff at the Romford branch, especially Fraser Inns and the chap who dealt with the finance, Paul?

Had a couple of issues and through discussion resolved the problem, which we found out were nothing to do with the car, but the cable linking our mobiles to the infotainment screen. Fraser was very patient and helped us to fix the problem.

Thank you, and love the car!!!😀😀

I have been purchasing Suzuki cars for about 9 years now love the cars but I just want to say that I have had the best ever experience in buying a new car Fraser inns Suzuki romford was absolutely amazing he catered to my requirements nothing was too much trouble, Fraser was an absolute pleasure to deal with polite professional perfect experience 20 out of 10 well done thank you love my new car Fraser is a excellent sales man all the best sheena naylor

My Suzuki Vitara is just 2 years old.
And since March 2023 I'm now going back for my 4th replacement key fob batteries for both remotes and nobody can explain why this is ?

I purchased a Suzuki S-Presso 2023 model as a first time buyer, however was not aware that there ia a service plan and warranty but no maintenance plan, therefore when the care goes for service I have to pay on my own and now I am looking for a maintenance plan which puts me in more expense. Suzuki is not a great deal.

Steer well clear of these people. Horrible, horrible individuals that work here. My mother-in-law bought a car here 9 months ago, and it has turned out to be the worst decision of her life.

Firstly, the car (which is only 3/4 years old) developed an electrical fault after 4 months which Suzuki said they couldn't fix. Rather than supply her with a courtesy car, she had to hire a car for 3 months at a cost of £800 p/m. 3 months. They (Suzuki) had to acquire a part from Italy (apparently) which was £1,800 and took 2 months to receive. Once received, it didn't work. Subsequently, another part was required to fix the car. This part had to be fixed in Keswick, thus transferring the broken car from Kendal to Keswick. Overall, the process took 3 months, cost nearly £3,000 in rental fees, and nearly £4,000 to fix the car.

During this time, the hapless and ignorant staff refused to be drawn on the car's whereabouts and condition, and refused to engage in any meaningful dialogue regarding the situation.

Please, please be aware of these people and this institution - they are some of the most despicable and cunning individuals you will ever have the displeasure of coming across. AVOID AT ALL COSTS.

Don't buy Suzuki car from RonBrooks Mansfield Nottingham. Untrusted Service terms in the contract of warranty.

Warranty Contract: 1SAUCA26003262434 which is apparently mentioned the Benefit include once "MOT service" when the MOT expired. So I have asked the salesman how could use this service because I living far from Mansfield Nottinghamshire as I living in South East London. They told I could claim the fund after the MOT done by a VAT registered garage nearby my living place. I trusted and bought the car at last July 2022 but finally disappointed last week.

I done the MOT at another Suzuki approved garage "WLMG" last week and passed the MOT. When I contact Mansfield Service team for the MOT fee claim. They refused to fulfill the pledge in the contract term to proceed my claim, I have emailed them many times for 3 weeks but they told me to dealt with the garage WLMG myself.

Slogged through the form, which didn't produce a quote, so called them. One of the questions was about modifications with a drop down, so I dutifully ticked the 2 modifications listed (slightly larger wheels and improved, stronger suspension.) They called me back to say that the underwriters declined to cover me because of the modifications.....which makes the car SAFER! So if you're considering Suzuki insurance, I wouldn't bother. Your loss Suzuki insurance.

Gentile Suzuki, a causa di un incidente, l'anno scorso ho portato la mia auto all'officina della concessionaria Suzuki di Buccinasco, certa della professionalità e dell'onesta garantita dalla marca. a meno di un anno dalla consegna risalente a settembre 2022, mi sono accorta di una piccola imprecisione (svista) nel ripristino, peraltro lautamente saldato (1221€ solo di manodopera). sembra che si siano dimenticati di fissare alla traversa sostituita il sodino della temperatura esterna, causando notevoli problemi al funzionamento dell'impianto automatico di condizionamento. ho fatto presente al proprietario del punto vendita, nonchè gestore dell'officina, la problematica è mi è stato risposto (per iscritto su whatsapp) testuali parole: "credo che se imposti manuale funziona". trovo la risposta indecente per una marca di auto che millanta professionalità e precisione come la vostra. se ci fosse la possibilità di allegare i documenti vi riporterei il tutto. annoto anche ciò che prevede il codice del consumo presente in Gazzetta Ufficiale: "Se il proprietario dell'auto è una persona fisica si applica il Codice del Consumo, che prescrive la garanzia legale di conformità in base alla quale l'officina è tenuta alla garanzia di 24 mesi sulla riparazione, anche se vengono impiegati ricambi usati o rigenerati." pertanto in osservanza di tale codice, l'officina dovrebbe essere tenuta sistemarmi il difetto, che per una svista è stato creato.

On the 18th September my car suffered a coil spring snap due to rust and corrosion on the spring. The car is a 67 plate and had only done 16,000 miles at the time. Should this part be breaking already? Is this a known fault?

On the 21st the car was towed to Suzuki and they looked at it. Two dealers and a mechanic admitted it shouldn't be breaking now but couldn't explain why it happened. I know the car is out of warranty but under good will surly if the part is broken or damaged it could be traced back to buying the car used last year.

On speaking to the warranty team they said cause it's not been serviced with Suzuki directly we won't help. (It had been serviced and booked stamped but they ignored that).

I spoke with Suzuki GB who basically said no we won't help the lady on the phone (One of the advisors) was rude and unhelpful. They then lectured me on goodwill and warranty (Not a great feeling to be told stuff I know)

Overall if you buy a Suzuki and it does brake don't expect Suzuki to help you. They will palm you off until the warranty clock runs out.

Last August I ordered a Vitara sz5 all grip. On enquiring recently (April 2023) when can I expect delivery of the vehicle. I was told by Suzuki uk that they had no idea when the car would be ready for delivery.
In fact I was told in no uncertain terms that if I had any questions to contact the dealer, not Suzuki uk.
If you want reasonable customer service don’t go to Suzuki uk !

Two stars awarded in order to say something positive about this company in line with Trustpilot guidelines! Quite honestly they are not worth a single star... However buyer beware!

My car was returned from Stoneacre Suzuki Bodyshop with dented front passenger door after a tail gate repair at what is supposed to be a British Standard Kitemark Bodyshop.
Where is their final inspection process and why did it fail?
They lied to me when I complained to Suzuki GB PLC that I had stated I was satisfied when I collected the car. Apparently , the bodyshop manager "vividly" remembered this.
He has a good memory, because they ( 2 Stoneacre employees) delivered the car to me at home , and frankly, I was furious at having my brand new car returned with a dent in the door! And still am even though they "repaired" it, it shows dispespect to me and my property as a customer!

Then,my Car was "serviced and returned to me" with no washer fluid, and the oil filler cap left off. It turns out that the "Suzuki trained technician" was not actually "Suzuki trained". Oil all over the engine bay of a brand new car! Free rustproofing!

A letter from their Regional Aftersales Manager states in writing that this technician was not trained!....
A Regional Aftersales Director, who still seems to think these people are highly competent even after this, perhaps that is why he is in sales? Makes chicken soup out of chicken......!

.There is also an advert written by the RSD on the Suzuki website which I find highly amusing, because my recollections of Suzuki aftersales are anything but the positive light in his article, in fact they are quite the opposite! I would not inflict them on my worst enemy!

I find this particularly bad form, when Service Technicians are signing off service documentation when they havent done a proper job! I have all of the supporting documentation to back this up! I should have gone to Halfords or elsewhere? at least I know what I am paying for!

How can we trust them to conduct an MOT inspection there to ensure the safety of our vehicles , when they cannot do the basics in automobile servicing such as replacing an oil filler cap?

Today I have forwarded a Letter to Mr Takonori Suzuki and attached audit trail to Mr Suzuki, the new Managing Director of Suzuki UK PLC after my case was closed by Suzuki Customer Services. It is most definitely not closed, far from it!

If a full and proper response is not received from Mr Suzuki I will be taking legal action against Suzuki GB PLC as their franchisee (their responsibility) have twice blatently failed to live up to the Suzuki Service Promise.

The Service Promise can be seen on their showroom wall, if they are not going to follow it then it should be removed along with their licence to sell sell and service Suzuki Cars!

This cannot just be a coincidence, something is wrong with this organization and their perception of Customer Service, which appears to be non-existent based on my experience!

I expect a direct response from Mr Suzuki, as Suzuki GB PLC Customer services like to cover complaints up apparently! The registered letter I sent to his predecessors was answered by his regional Aftersales Director.

When I write to the Managing Director it is my expectation that out of good manners they respond to me directly, not through a messenger! I am writing to them to alert them to my serious disatisfaction with the 'customer experience' in this case absolutely abysmal.

Suzuki GB PLC is supposed to be covered under BSi ISO9001:2015 Certificate FS34597: Scope of Registration: "The Warehousing, Distribution of Suzuki Motor Corporation genuine spare parts. Service and repair of cars, motor cycles and marine engines owned by the company . Technical and after sales support to dealers"

I have told BSI that this is a misleading statement, it does not differentiate between franchised and non-franchised dealerships... That is unacceptable!

Suzuki GB PLC seem to think that their ISO9001 2015 has an elastic scope, that they can adjust and use like a get out of jail free card. The statement on the ISO9001:2015 is a legally binding statement, which must not mislead the public at large!

Did I go to the wrong garage? Aparently yes ! They were 100% non-compliant on two ocaissions!

Apparently the Suzuki Service Promise is not worth the paper it is written on! .......Suzuki Trained Technicians.... Really... "I dont think so!" Perhaps the same applies to the Jeep and Fiat Dealerships under the same franchise?Are they aslo using unqualified technicians as well? Is it a free for all? Whoever is available at the time can do the job?
If you are reading this hoping for a recommendation to buy a Suzuki, then based on my experience I would say Buyer beware!
Great cars with rubbish technical and after sales service. Are they a garage or a circus?

Went to see our Suzuki dealer about a S Cross car for Motability on Monday 20th March, they showed me the range they had, problem was they would not be in till June, I need to change the car soon as it keeps having a exhaust filter problem on my present car which is a Kia Sportage 1.6 so I need a car with a smaller engine, started after just 500 miles, when I mentioned my problem they said to hold on a while, then come back to me saying they could get me a Vitara on Monday, just seven days later, that's a speedy service, I am looking forward to my new car, thanks goes to Kevin in the Kidderminster branch of Clarks of Kidderminster who delt with me, Suzuki are one of the best dealers I have been to so far, thanks again.
Mike Coller

Fino al 2019 aveva un prezzo di listino ora è aumentato troppo e le vettura ( Ignis 4wd) è pressoché uguale....se è una tattica per favorire l'elettrico aumentare i prezzi così in maniera esagerata sull'endotermico è assurdo. Ho rinunciato a cambiare auto a questo prezzo 22mila

well it appears you cant transfer break down cover from one car to another even if its the same dealership witk suzuki break down assistance as this is the case and i have had the run around i think i buy peugeot

Suzuki, è garanzia di qualità

Bought a new Suzuki Vitara from Farrell's Waterford in 2018. Failed first nct in March front disc, pads rusted through had to be replaced, 8000 miles on the clock! A month ago starter motor burnt out, when replaced informed by Farrell's the rear discs, pads, petrol pipe, brake pipes all rusted through needed replacing. Went to a cheaper garage, replaced rear discs, pads, now waiting a month for Suzuki to supply the pipes. Absolutely the worst car experience I ever had, avoid this car if you live anywhere near the sea, total rust buckets
NOV 23
It never ends with this garbage car
Brake caliper jammed on after 12k miles, waiting a week already for a replacement caliper still no sign.
I have been driving over 50 years this is the worst car I haver had the misfortune to own

Our Suzuki SX4 S- CROSS is under a year old. We noticed the seal on the sunroof has come away and was protruding through the sun roof. We then noticed paint peeling off along the tailgate of the car. I contacted Suzuki who inspected both issues. They told me the sunroof was due to chemical contamination and the peeling paint was my fault. I took the car to my own garage who confirmed in both cases, Suzuki should be dealing with these issues and I am not to blame. I was charged £59.40 for Suzuki to tell me this, and do nothing to assist me. I contacted Suzuki's head office with my concerns who told me the issues had been dealt with and that was that. I will never deal with Suzuki again and I strongly advise anyone considering buying a Suzuki to look elsewhere.

Excellent service from Joe Bow when I bought my Vitara. Joe was extremely helpful and managed to get me a great deal on my car that I was trading in. I had initially went in to buy a secondhand model but the deal was so good I could afford to buy brand new!
Great service I wouldn’t hesitate to use Henrys Suzuki again and work with Joe in the future.