Emailed Svinando regarding delivering my wine to the wrong address. They tried blaming the courier which does not really make sense since they have to give the courier the address in the first place.... Toon meer
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Lees wat reviewers zeggen
My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Toon meer
Bedrijf heeft geantwoord
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Toon meer
Bedrijf heeft geantwoord
This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
An Italian online Wine Shop: great wines, great deals.
Contactgegevens
Italië
- svinando.co.uk
4,1
Goed
983 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great wine
Great wine, great price. Delivery time was longer than hoped for but worth the wait.
29 mei 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
You delivered to our old address
You delivered to our old address, having previously delivered to our correct address, something went wrong with your systems or processes and the wine is now delayed by 2-3 weeks
16 mei 2025
Antwoord van Svinando
Dear customer,
We sincerely apologise for the delivery error and the resulting delay. It appears to have been a technical issue that caused the parcel to be sent to your old address and we are working to ensure this does not happen again.
As a token of our apologies, we would like to offer you a €10 voucher for your next order. Thank you for your understanding.
Yours sincerely,
Customer Service
Giordano Wines
Parcel was left on my front door on a…
Parcel was left on my front door on a busy road and was not left in designated safe place. It was not there for me to collect. So I did not receive my package
15 mei 2025
Antwoord van Svinando
Dear Customer ,
Please accept our apologies—we attempted to reach you by phone but were unable to connect. We’ve sent an email detailing the next steps we plan to take to resolve your issue promptly.
When you have a moment, could you please check your inbox and let us know how you'd like to proceed?
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Customer Service
Giordano Wines
Excellent wine at very reasonable…
Excellent wine at very reasonable price. No point in getting upset about delivery process, it always arrives…. Eventually!
13 mei 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Unable to ship to uk
7 mei 2025
Antwoord van Svinando
Dear customer,
We tried to contact you by telephone, but unfortunately we were unable to do so.
For this reason, we have contacted you by e-mail.
We also strive to improve our service on a daily basis and to always achieve your satisfaction.
We hope that you will change your mind about our service.
With kind regards
Customer Service Giordano Wines
Borderline scam
Awful. Placed an order 2 weeks ago. Received two email updates saying ‘your order is ready’ and ‘your order is on track.’ Hilarious as neither is true - no evidence of tracking or the shipment. Total scam, will be cancelling my order.
27 mei 2025
Review zonder uitnodiging
Antwoord van Svinando
Dear customer,
Thank you for taking the time to write to us.
We apologise for the inconvenience and unpleasant experience.
We have tried to locate you and process your complaint but could not find you in the system.
Please contact our customer service team on + 44 800 26 06 670 to resolve your issue.
and by e-mail to customer.service@svinando.com !
We hope that you will change your mind about our service.
Yours sincerely
Customer Service Giordano Wines
The wines are always good
The wines are always good, their delivery is prompt and there are great offers!
29 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good
Looking forward to sampling this lovely wine finally recieved after a slight mix up on the address
28 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine great price
28 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Wines great but delivery seemed a bit slow
Wines great but delivery seemed to take a long time. I think I waited almost 3 weeks. However I had not appreciated that they were being sent from Italy so my expectation was probably misplaced.
27 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
From ordering to delivery the amount of…
From ordering to delivery the amount of time this took is disgraceful, I now believe the negative reviews I read before , discounting them was my mistake, this was my first order and my last...................
25 april 2025
Antwoord van Svinando
Dear Customer,
thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced with your order. We understand that timely delivery is crucial, and we regret that we did not meet your expectations on this occasion.
Normally, our delivery process takes up to 10 working days.
Thank you for bringing this to our attention. We mind your business and hope to have the chance to serve you better in the future.
Best regards,
Svinando
Customer Care
Both wines are great value for money.
Both wines are great value for money. I especially liked the Aimone which I tend to favour to my Australian merlot which I've been drinking for far too long!
23 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
They delivered 6 bottles of wine left…
They delivered 6 bottles of wine left it on my doorstep while i was away from home for weekend it was a signed but yodel driver just left it and it went missing
19 april 2025
Antwoord van Svinando
Hi, we're very sorry for the mishap. We've reported the accident to the transport office, in order to understand how to proceed.
You'll be contacted from the competent department as soon as possible. Best regards!
Superb wine. Highly recommend
Great service with regular updates.
The products I bought were of excellent quality......really enjoying them !
22 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Fantastic wine 🍷 at a great price…
Fantastic wine 🍷 at a great price but…….
Sadly the DISPATCH and DELIVERY 🚚 is EXTREMELY SLOW …. 15 days … that’s bad …
Things get to the UK 🇬🇧 quicker from AUSTRALIA 🇦🇺 for heaven’s sake ‼️
19 april 2025
Antwoord van Svinando
We're glad that you enjoyed our wine. Delivery abroad takes a little longer because all of our products leave from warehouses in Italy.
We hope the wine is worth the waiting! 🍷️
offers on facebook are convenient
offers on facebook are convenient. wines are better than what i usually get from supermarkets
16 april 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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