Emailed Svinando regarding delivering my wine to the wrong address. They tried blaming the courier which does not really make sense since they have to give the courier the address in the first place.... Toon meer
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Lees wat reviewers zeggen
My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Toon meer
Bedrijf heeft geantwoord
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Toon meer
Bedrijf heeft geantwoord
This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
An Italian online Wine Shop: great wines, great deals.
Contactgegevens
Italië
- svinando.co.uk
4,1
Goed
983 reviews
Vraagt klanten om een review
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Svinando request when you would like…
Svinando request when you would like your wine delivered, I requested in a week. Ordered on 22 July - delivered 6 August, (by my calculation that's longer than a week!) Whilst I have no problem with the time it takes, I would appreciate an accurate timescale. On a positive, plenty of choice at competitive prices.
22 juli 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Still waiting to know where my wine has…
Still waiting to know where my wine has been delivered and when!!
Very poor service : twice delivered at the wrong address.
As of today the wine has not been received by any of the address indicated! ...Very mysterious shipping agent!!...It is time to make some change... Also another previous order of mine has been delivered by Yodel at the wrong address.!! Stop them hurting people. Thank you.
22 juli 2025
Antwoord van Svinando
Dear Customer,
We’re sorry for the inconvenience. We tried to reach you by phone but couldn’t get through. All delivery details have been sent to your email address—please check and let us know if anything is incorrect.
Thank you for your understanding.
Kind regards,
Customer Service Svinando Team
Support Svinando
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Generally good
Generally good, however I had to contact customer services a couple of times for updates as the automated messages sent were a little misleading!
20 juli 2025
Antwoord van Svinando
Dear Chris, thank you for your valuable feedback. We're glad to hear that your overall experience was positive, but we're sorry to learn that the automated messages caused some confusion.
We truly appreciate you bringing this to our attention. Your input helps us improve our communication and ensure a smoother experience for all our customers.
Should you need any further assistance, our customer service team is always happy to help.
Best regards,
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Repeat order for the Appassimento that…
Repeat order for the Appassimento that i love. Price not bad but quality is great
10 juli 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Nice wine
This is my second purchase of the appasimento wine. It takes a while to arrive but always very drinkable.
10 juli 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Further to My negative review about lack of…
My negative review about lack of communication was resolved and their reply on Trustpilot did include an apology Just waiting for wine now and if its as good as they say it'll comment further
31 juli 2025
Review zonder uitnodiging
Antwoord van Svinando
Thank you for taking the time to update your review and acknowledge our response. We're truly sorry again for the earlier communication hiccup and appreciate your understanding and patience.
We're excited for you to receive your wine soon—and we hope it exceeds your expectations! If there’s anything else we can do in the meantime, just let us know.
Looking forward to hearing your thoughts once you've had a chance to enjoy it 🍷
Satisfied customer
Great product
Great service.Regular updates given. Arrived within time stated and well packaged.
8 juli 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
My order hadn’t been delivered
My order hadn’t been delivered. I emailed the company to tell them and haven’t even had a reply, having paid for the wine up front I am incredibly annoyed with the company
7 juli 2025
Antwoord van Svinando
Dear Customer,
Thank you for taking the time to write to us.
We’re sorry to hear about your experience, and we truly understand your frustration. Please know that we attempted to reach you by phone regarding your order, but were unfortunately unable to get through. Therefore, we followed up with an email explaining the situation and providing details about the delivery.
We appreciate your patience and sincerely apologize for any inconvenience caused. Our team is actively working to ensure your package is delivered as quickly as possible.
Kind regards
Giordano Wines Customer Service
Great and easy to navigate through the…
Great and easy to navigate through the website, no to mention great tasting wine.
7 juli 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It took over 2 weeks for the order to…
It took over 2 weeks for the order to arrive and now it seams to take an hour to get the corks out dont know what they are made off!,
27 juni 2025
Antwoord van Svinando
Dear Customer, Thank you for your feedback.
We couldn’t reach you by phone, so we sent you an email with the relevant delivery information. We’re sorry to hear that your order took over two weeks to arrive and that you've had trouble with the corks. This is certainly not the experience we aim to provide.
We’ll pass your comments on to our packaging team to review the cork quality, and we truly appreciate you bringing this to our attention.
Kind regards, Customer Service Giordano Wines
No comments required.
26 juni 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine delivered all the way from…
Lovely wine delivered all the way from Apulia. Delivered efficiently by Yodel.
13 juni 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine is simply the best
The wine is simply the best. From ordering to delivery i cannot fault this company
3 juni 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Dear customer,
Thank you for your kind feedback regarding the quality of our wines. We are pleased to hear that you are enjoying your selection.
We sincerely regret any inconvenience caused by the extended delivery timeframe.
Kindly allow us to explain that our wines are dispatched directly from our cellars in Italy, and their journey to the United Kingdom involves cross-border logistics, customs procedures, and coordination with local delivery services.
This international process, while carefully managed, may result in a delivery period of up to approximately 14 working days. We understand the importance of timely deliveries and truly appreciate your patience and understanding throughout.
If you have any further questions, please do not hesitate to contact us.
With kind regards,
Customer Service Svinando Wines.
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