Emailed Svinando regarding delivering my wine to the wrong address. They tried blaming the courier which does not really make sense since they have to give the courier the address in the first place.... Toon meer
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Lees wat reviewers zeggen
My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Toon meer
Bedrijf heeft geantwoord
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Toon meer
Bedrijf heeft geantwoord
This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
An Italian online Wine Shop: great wines, great deals.
Contactgegevens
Italië
- svinando.co.uk
4,1
Goed
983 reviews
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Delivery time quoted as fast but far from it
Delivery time quoted as fast. Then told it was 10 to 14 days.
11 oktober 2025
Antwoord van Svinando
Thank you for your review. We’ve sent you an email explaining everything that happened with your order, and we hope the situation has now been resolved to your satisfaction.
If your experience has improved, we’d be truly grateful if you considered updating your Trustpilot review. Your feedback not only helps other customers but also supports us in continuously improving our service.
Thank you again for your time and understanding.
Was wary when I saw the ad on Facebook…
Was wary when I saw the ad on Facebook but all was well! Decent wine and almost a port finish, delivered on time and in a sturdy box.
4 oktober 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great Italian Wine
This is our third order and the wines are always great.
We especially love their Sardinian wines
2 oktober 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine great service
24 september 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery was very slow
Delivery was very slow. Wine was v well packed and was enjoyable.
6 september 2025
Antwoord van Svinando
Dear Customer,
We are truly delighted to hear that our products were to your liking, and we sincerely thank you for sharing your feedback with us we greatly appreciate it.
Regarding the delivery, we have sent an email to your address with detailed information about our shipping process.
Kind regards,
Customer Service Team Svinando
Great wine at a fair price
Great wine at a fair price. Delivery was within a reasonable time.
3 september 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Excellent selection of quality wines
It's not about the price it's about the quality.
Each wine that I have tasted has not disappointed.
I like the way that I can experience wines from different regions and countries to expand my knowledge.
It would help to include notes on the wines selected within the boxed order to reflect the notes on the site.
Belissimo
24 augustus 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
First Class Service
This is the second time that I have placed an order with Svinando and once again I was not disappointed. An easy ordering process on their website and a fast, hassle free delivery. Will definitely be ordering again. Highly recommended.
19 augustus 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
I ordered another case of red cannonau…
I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Yodel tell me that the wine is still with the supplier, ie Svinando. I've emailed customer service to enquire. Communication is "wanting". Good news though. My order arrived yesterday. Please ensure that communications were as good as my first experience. All good eventually.
6 september 2025
Review zonder uitnodiging
Antwoord van Svinando
Dear Customer,
Thank you for your message and for your continued trust in our wines. We sincerely apologize for the confusion and lack of timely communication regarding your recent order. We're glad to hear it arrived safely in the end.
Your feedback is truly appreciated, and we’re committed to improving our service to ensure smoother and more transparent updates in the future.
Kind regards,
Customer Service Team Svinando
Antwoord van Svinando
Dear customer,
Thank you for your feedback! We're glad to hear you were satisfied with our wines. Our deliveries are shipped directly from Italy, and while we aim for prompt service, customs clearance and international handling can occasionally lead to delays beyond our control. We're actively working with our logistics partners to streamline this process and improve delivery times.
Customer service Svinando Wines.
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Keeps delivering my parcels to wrong…
Keeps delivering my parcels to wrong location despite multiple conversations with the customer service. Very frustrating
They just don’t care
29 augustus 2025
Review zonder uitnodiging
Antwoord van Svinando
Dear Customer,
We’re very sorry for the continued inconvenience. We tried to reach you by phone but were unable to get through. To help resolve the issue, we’ve sent a message to your personal email address with all the necessary details so we can ensure accurate delivery moving forward.
Thank you for your patience.
Kind regards,
Svianndo Customer Service Team
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine
Lovely wine. I would have given 5 stars but communication from the company was not great. I will certainly order from them again.
2 augustus 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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