Emailed Svinando regarding delivering my wine to the wrong address. They tried blaming the courier which does not really make sense since they have to give the courier the address in the first place.... Toon meer
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Lees wat reviewers zeggen
My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks. I'm used to Amazon d... Toon meer
Bedrijf heeft geantwoord
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Toon meer
Bedrijf heeft geantwoord
This red wine was recommended to me by a friend, at whose house I first sampled it during an evening of 'video entertainment'. He forwarded the details for its purchase to me by email and I subsequent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
An Italian online Wine Shop: great wines, great deals.
Contactgegevens
Italië
- svinando.co.uk
4,1
Goed
983 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Still have not received my champagne
Still have not received my champagne, tried to contact the company no response!!!
Should have arrived for xmas still waiting 3 weeks later
23 december 2025
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We have sent you an email to express our sincere apology and to provide you with the reason for the delay of your order.
We hope this will help clarify the matter.
Sincerely,
Your Svinando Customer Service Team
Don’t bother!
Placed an order for a Christmas present on 16th January which did not arrive. They emailed to say the order has been resent but it has still not arrived.
Have emailed requesting a refund twice but have had no response. Really poor customer service.
12 januari 2026
Review zonder uitnodiging
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
To ensure that the issues concerning your last delivery is properly addressed, we kindly ask you to send us your inquiry to our email address: customer.service@giordano-vini.com or contact us directly at our toll-free number: 0800 2605 664, as we were unable to locate you in our system.
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Sincerely,
Your Giordano Wines Customer Service Team
Great wine selection
Great wine selection, delivery is always efficient and excellent communication.
15 december 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Ordered as slightly cheaper than other…
Ordered as slightly cheaper than other site and said fast delivery. The delivery was not fast and I had to phone to find out where it was. Did turn up but 2 weeks later.
6 december 2025
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We regret that our delivery did not meet your expectations and will do our best to improve in this area. We have also sent you an email with full details regarding the delivery timeframe.
Sincerely,
Your Giordano Wines Customer Service Team
Order placed and acknowledged
Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following day.
Good wine.
5 december 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine at reasonable prices.
2 december 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Second time ordering and the wine…
Second time ordering and the wine arrived in good time and perfectly packaged, thank you
30 november 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Almost 3 weeks for delivery and never…
Almost 3 weeks for delivery and never answered emails
30 november 2025
Antwoord van Svinando
Dear Mr. Maclean,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and for not responding to your emails in a timely manner. We understand how frustrating this must have been and regret the inconvenience caused.
We truly value your trust and hope to have the opportunity to serve you better in the future.
Kind regards,
Your Svinando Customer Service Team
Another order, and we love Primitivo!
Another order and another great delivery.
We love Primitivo!
29 november 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Yes got delivery in good time
Yes got delivery in good time , still awaiting to taste
29 november 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Only received half my order
I ordered 2 cases. Only one was delivered. I have had no response despite numerous emails.
20 december 2025
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused and would like to inform you that this error has been reported directly to our delivery department. We will make sure that your delivery arrives within the coming days.
We have also sent you an email, and we hope this will provide the reassurance you need.
Sincerely,
Your Svinando Customer Service Team
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
When wines are difficult to source
Everytime we fancy particular wines from Italy, Svinando is the place to order from. Easy to select and order.
I am kept informed on dispatch and delivery times, it usually takes few weeks before we receive the package, but it is worth waiting for.
23 november 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Antwoord van Svinando
Dear Customer,
We would like to thank you for your feedback, as our customers’ opinions are very helpful to us and help us improve.
We would like to inform you that our delivery timeframe is 4–12 working days.
We hope that this information clarifies the misunderstanding.
Sincerely,
Your Giordano Wines Customer Service Team
Cannot get a reply
Cannot get a reply to email, Facebook post or messenger so maybe on here I’ll get reply? Just wondering where my order is? Worried I’ve been scammed by you and will be flagging with bank Monday!
13 december 2025
Review zonder uitnodiging
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We would like to provide you with our email address: customer.service@svinando.com as well as our toll-free phone number: +44 800 26 06 670, so that we can directly process your request and ensure that everything is resolved to your satisfaction.
Sincerely,
Your Giordano Wines Customer Service Team
Svinando does an incredible job…
Svinando does an incredible job curating exclusive offers and ensuring a fantastic price-to-quality ratio. The wines I purchased, particularly the Rosso Grande Alberone exceeded my expectations for their price point.
The attention to detail, from the selection of rare labels to the secure packaging, makes Svinando my preferred choice for ordering quality Italian wines online.
The customer service team was also prompt and helpful when I had a minor query about a delivery update. If you are looking for an exceptional, reliable source for exploring the best of Italian viticulture, **Svinando comes highly recommended!**
20 november 2025
Antwoord van Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Need to seriously sort out deliveries
Ordered wine absolutely ages ago. I've ordered before and had anticipated the usual painful wait for delivery. After about 2 weeks received an email saying you wine has been shipped. Then received a note from yodel to say the shipment was on its way to them. Waited another two weeks and received a delivery slot from yodel. Didn't arrive. Waited another two weeks and complained to svinando. No response. I have asked to be reimbursed. Delivery on these wines is useless
12 december 2025
Antwoord van Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
An email has been sent to you to express our deepest apologies and to assure you that such an error will never occur in your future orders.
Sincerely,
Your Giordano Wines Customer Service Team
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