SVM Reviews 

Jeff Eder has been our contact at SVM for many years. He has always been very prompt and extremely helpful when I have had a problem or question but most recently he really went above and beyond when we ran into a problem as a result of Covid. We were very happy with the resolution he initiated. :D

yall have always been helpful, thanks for your support jeff.

A very simple process! Definitely recommend.

I would give a negative rating if possible. Their policies are all over the place with no standard. Customer service is a joke. They will tell you whatever you want to hear and its all excuses that contradict what the last customer service rep said the last time I called. They also contradict everything the say they can do in their responses to the reviews on this site. It's obvious they are trying to push you off until you give up so they can pocket the money they were given by one of their clients who issued their gift cards to their customers. Pretty sure this "business"is being operated out of someones mother's basement.

Great service, broad selection and fast delivery!

Tried to order lunch, card with $20 on it was declined for a $10 order. Called customer service, they said the charge was pending and that money won’t be available unless I dispute. So, no lunch, no help. And the place I ordered the food from never received the order. Wonder who kept the money? 😡

They refused to reload the $10 on the card that expired just 3 months ago. Considering all that is going on with the pandemic and the need for money, one would think they'd make an exception and have the decency to activate the card. They refused. Shameful.

product was well received and the staff was helpful in setting up a new account.

Great service and products arrive on time.

Very complicated to buy an eGift Card.
Our goal to use eGift Cards is to make things simple.
It's very Bad Site !

We made a big order and they came in a very timely manner and the quantity was perfect for each brand.

Worst costumer service ever!! I received a $50 visa gift card. I purchased something at the store for $14.50 and the item was later found to be damaged. I contacted SVM costumer service by phone and was told I would have to wait 120-150 days to even receive an answer on that dispute. Also costumer service rep was super ignorant and racist towards me with no regards to my situation. I’ve tried to explain to her that I would normally never have to wait that long for a dispute to be resolved and she kept on yelling at me and saying there’s nothing they can do.

I received $20 and $25 promotional rebate cards issued by svmcards. Both had an expiration date of 11/19. Regardless of reasoning the cards expired unused. Upon calling the number on the rear of the card I was repeatedly informed the funds were no longer available. I was told the funds went to svm. The original material did not indicate a forfeiture of funds to svm. I find such action devious. By signing the gift card , required by svm, I was informed I agreed to such terms. svm is like a magician who uses misdirection to achieve their goal. How much does svm post to their P&L by such action. UPDATE at 7:17 P.M. CST; svm responded by reiterating the statements posted above. svm posted a phone number for me to call where I could have the expired cards reissued for a fee of $10 each. Fortunately, I was permitted to roll both cards into one and was only charged $10 instead of $20. Form your own judgement.

I went to the website an ordered a prepaid BP gas card on Dec 5th 2019. I didn't not get a confirmation so I wrote them an email and they 're sent me another confirmation. Then I waited and did not receive the gift card so I wrote them again and this is what they sent me
Unfortunately, as the chosen shipping method (USPS First Class Mail) is not a trackable service, I cannot offer any insight into where the shipment is.

The USPS does give 7-10 business days as a benchmark for delivery to the continental US (it can take up to twenty days before the USPS considers it lost), so it is likely still on its way to you.
I waited till Dec 26th 2019 and wrote them again letting them know that I still haven't received the gift card and wanted a refund they responded back with
We're very sorry you never received your order but we have issued a $24.26 refund to your credit card on file. Please allow 5-7 days to see the transaction in your bank account.
I did receive the refund that day which I was happy and surprised with. I will never go back to them again and I advise others not to use there service.

Thank you, you did great

I ordered some ARCO Gift cards that didn't arrive within the 7-10 day 1st class mail estimate. Contacted Kelsey, SVM Manager, we agreed that I should wait a few more days. After 19 days from shipment date I requested a refund and it was processed immediately. 1 day later the envelope arrived. The enclosed Fulfilment letter and US postmark were as SVM had indicated. It was a US postal problem, but I received a quick response from SVM. I was worried they were stolen and SVM might not believe that I hadn't received them.

Horrid. I ordered a GIFT CARD from Walmart on December 11th. It could have been delivered by U.S. Mail shortly thereafter. But no, I was sent a notice several days later that it would arrive between December 17 and December 23rd. Today is the 24th and I received another notice that it is in a place called Carol Springs, Illinois! For the life of me I cannot understand how it is taking over two weeks to send this. Walmart now tells me that it is SVM's fault this is so late. I don't know who to believe but your service stinks!

Easy to work with and outstanding customer service