I agree with everyone; this company is an absolute scam and fraud. There is no working phone number; they have voice machines everywhere, and no real person can provide customer service; the website i... Toon meer
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Similar to Mrs Susan Hanlon - purchased some online evouchers in January, partially used them but had some money remaining. Link no longer works - contact e-mails no longer work (get an automated boun... Toon meer
I ordered some ARCO Gift cards that didn't arrive within the 7-10 day 1st class mail estimate. Contacted Kelsey, SVM Manager, we agreed that I should wait a few more days. After 19 days from shipment... Toon meer
Bedrijf heeft geantwoord
I called and emailed several reps without assistance and I received inaccurate/invalid info which created many unnecessary delays. I finally reached Shelly O. She helped quickly and answered all quest... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
SVM is the leader in gasoline and retail gift cards, offering over 250 of the world's most popular brands. Our B2B services include gift card management and fulfillment services.
Contactgegevens
3727 N Ventura Drive, 60004, Arlington Heights, Verenigde Staten
- svmcards.com
2,7
Slecht
171 reviews
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Ordering gift cards
Easy to order gift cards and fast delivery
18 november 2019
Review zonder uitnodiging
Antwoord van SVM
Glad to hear you're enjoying our service! Thank you.
Would have given a lower rating if possible
Would have given a lower rating if possible. Recieved card as a $200.00 company bonus. Was happy to get the little bonus until I read the details on the card. No way to get cash even after you assign a pin number. I wanted cash because what I want to use the money for is not at a retail store. So I am owed 200 but I have to go to a store and pay retail. It is my 200 let me have my money. This is a terrible experience and terrible idea. It is like someone owing you money, paying you back and deciding how to spend you money. DO NOT BUY DO NOT RECOMMEND
15 november 2019
Review zonder uitnodiging
Antwoord van SVM
Chris - Congratulations on your bonus, but I'm sorry you're disappointed with the prepaid card. There are several reasons why prepaid cards aren't redeemable at ATMs, including protections against fraud and money laundering. They're also more secure than cash and easier for your company to manage and award.
Many recipients use their cards to pay bills, buy gas or groceries, or offset other household expenses with the extra money. That frees up $200 from your budget that you would have spent on groceries (but paid with your card), so it is now available to spend on your non-retail purchase.
Prepaid cards are designed to be extremely flexible, and can be redeemed anywhere their debit network cards are accepted — which is practically everywhere. I hope you can find a use for the card!
Excellent
Excellent the service was great and I got great service
8 november 2019
Review zonder uitnodiging
Antwoord van SVM
We're happy to hear that!
Please Don’t Order Gift Cards from a Third Party like SVM
I’ve had to call twice, after waiting 10 business days without receiving the gift cards I ordered. I asked them to just cancel the cards and now that will take “up to a week”. I will now have to follow up a third time.
I had to learn the hard way that it’s just better to get a gift card directly from the store or website rather than a third party. Way too inconvenient to track the cards down, call repeatedly and then wait again to cancel (while they keep the fees!). Very disappointed.
6 november 2019
Review zonder uitnodiging
Antwoord van SVM
Christine - I'm very sorry for your experience and understand your disappointment.
Your order was shipped via First Class Mail which, unfortunately, is not trackable; Our checkout process and FAQ explain this before finishing the purchase. When a First Class shipment appears to be lost, we ask customers to wait a few days for it to arrive before devaluing the cards, as the shipments have a tendency to arrive. After that wait, we can request devaluation of some brands of gift cards.
Kelsey, SVM's Customer Care Manager, explained this to you over the phone on November 6th and promised to follow up with you a few days later with an update. On November 8th, we were able to devalue the card and Kelsey communicated this to you via email and voicemail.
We hope your next shopping experience with SVM meets your expectations.
Antwoord van SVM
It's our pleasure, Tamera! Thanks for your business.
Once I was able to log on the site was…
Once I was able to log on the site was easy to navigate. I had issues with the password and username given. Not sure if SVM was responsible for that. if not then I would have given 5 stars.
1 oktober 2019
Review zonder uitnodiging
THIS PLACE IS A SCAM
THIS PLACE IS A SCAM! Do not buy from them, WORST CUSTOMER SERVICE I’ve ever dealt with, they were snooty and didn’t seem like they even sent anything out, only gave 1 star because I had to. I cannot stress enough do not buy from they your going to get ripped off!
23 september 2019
Review zonder uitnodiging
Antwoord van SVM
AJ - I'm sorry for your experience. You purchased a card, opted for First Class Mail shipping without tracking, and the shipment was lost. There's nothing we can do to find the item as there is no tracking, and the brand you purchased is not one we can devalue. Our shipping terms clearly state that we cannot replace First Class Mail shipments that are lost after they leave our facilities.
Again, we are sorry your experience had matched the millions of happy cardholders we serve each year.
SVM IS A COMPANY WITH A VERY POOR…
SVM IS A COMPANY WITH A VERY POOR CONSUMER ATTITUDE. [ PURCHASED THREE EXXON MOBIL GAS CARDS EACH WITH A VALUE OF FIFTY DOLLARS. I WANTED TO CHECK THE BALANCE ON EACH CARD AND USED THE WEB SITE PRINTED ON THE BACK OF THE CARD.
THIS SITE OPENS AT TIMES AND FOR THE MOST PART IS UNAVAILABLE. I HAVE TRIED TO CALL THEM USING THE NUMBER 800.919.8646 ALSO GETTING INFORMATION IS IMPOSSIBLE HAVE USED ANOTHER SITE WHICH WAS JUST AS BAD. WHAT DOES SVM CARE ABOUT THE CONSUMER WITH THEIR POOR RECORD THEY ARE SAYING CONSUMER GO TO HELL. I WILL CONTACT EXXON MOBIL AND INFORM THEM ABOUT SVS.
21 september 2019
Review zonder uitnodiging
Antwoord van SVM
Harold - I'm sorry for your poor experience checking your card balance. As you can imagine, no technological service can have 100% "up-time" and it sounds like you may have tried to reach us during a brief outage. Have you been able to confirm your balance? If we can help with anything, please contact us at 1-800-786-8028 or info@svmcards.com .
Frustrated at first. BUT Helpful customer service
Although it was easy to begin the process, my gift card is still at large since July 22 and I have been able to reach no one to help me problem solve the issue.
I received an immediate response from my initial review. Customer service was able to cancel the initial order and send out a new gift card. They responded quickly and were very helpful
9 augustus 2019
Review zonder uitnodiging
Antwoord van SVM
Shelby - I'm so sorry to hear this, it's definitely out of the normal and our acceptable delivery times. Can you please call our customer service team (1-800-786-8028) or email info@svmcards.com ? If you have your order number, that'll help us find and solve things more quickly.
The process is very easy and fast
The process is very easy and fast. I love purchasing my Visa cards thru SVM
9 juli 2019
Review zonder uitnodiging
Antwoord van SVM
Thanks, Robin! Glad to hear that you're enjoying the cards and buying process.
Easy to work with
Easy to work with, but I would like an email address to contact someone at SVM.
25 juni 2019
Review zonder uitnodiging
Antwoord van SVM
Thank you for your review. You can always email info@svmcards.com and we'll direct your message to the correct person.
Very fast and reliable service
Very fast and reliable service. we were able to purchase exactly what we needed.
Mary
25 juni 2019
Review zonder uitnodiging
Antwoord van SVM
Thank you, Mary! We're happy that you're satisfied.
It was very easy to log into my account…
It was very easy to log into my account and purchase Dairy Queen cards to reward our patients.
4 juni 2019
Review zonder uitnodiging
Antwoord van SVM
Thank you!
We have been purchasing gift cards from…
We have been purchasing gift cards from SVM for many years for our patients and their families who are in need during the patients treatment. I certainly appreciate Brad Bolyard's kindness and help.
31 mei 2019
Review zonder uitnodiging
Antwoord van SVM
We appreciate your loyalty and kind words. We've shared your message with Brad.
Helpful and easy to work with
Helpful and easy to work with, quick customer service. Exceeded my expectations as a first time buyer.
29 april 2019
Review zonder uitnodiging
Easy to work the system and quickly…
Easy to work the system and quickly received my order
23 april 2019
Review zonder uitnodiging
Great to work with and I love the…
Great to work with and I love the personalized cards.
11 april 2019
Review zonder uitnodiging
Excellent service.
3 april 2019
Review zonder uitnodiging
convenient and shipped quickly.
26 maart 2019
Review zonder uitnodiging
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