I agree with everyone; this company is an absolute scam and fraud. There is no working phone number; they have voice machines everywhere, and no real person can provide customer service; the website i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Similar to Mrs Susan Hanlon - purchased some online evouchers in January, partially used them but had some money remaining. Link no longer works - contact e-mails no longer work (get an automated boun... Toon meer
I ordered some ARCO Gift cards that didn't arrive within the 7-10 day 1st class mail estimate. Contacted Kelsey, SVM Manager, we agreed that I should wait a few more days. After 19 days from shipment... Toon meer
Bedrijf heeft geantwoord
I called and emailed several reps without assistance and I received inaccurate/invalid info which created many unnecessary delays. I finally reached Shelly O. She helped quickly and answered all quest... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
SVM is the leader in gasoline and retail gift cards, offering over 250 of the world's most popular brands. Our B2B services include gift card management and fulfillment services.
Contactgegevens
3727 N Ventura Drive, 60004, Arlington Heights, Verenigde Staten
- svmcards.com
2,7
Slecht
171 reviews
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Not the best product descriptions
Not the best product descriptions, or return policy.
20 februari 2019
Review zonder uitnodiging
Antwoord van SVM
We're sorry you feel that way. As our products (gift cards) are a cash-equivalent product, our return policies have to be fairly strict to protect our customers and our business. A returned card could later be fraudulently used by the original buyer. Thanks for your understanding.
Issues in ordering, but once order was placed, it was filled promptly
I called and emailed several reps without assistance and I received inaccurate/invalid info which created many unnecessary delays. I finally reached Shelly O. She helped quickly and answered all questions - and was nice! I wish I had reached her first. She even provided step by step directions to obtain a log in that I was able to forward to a colleague at another location. Once the order was actually placed, it was filled promptly.
7 februari 2019
Review zonder uitnodiging
Easy and fast!
21 januari 2019
Review zonder uitnodiging
we ordered gift cards
we ordered gift cards, the order process was very easy and we already received the gift cards
12 november 2018
Review zonder uitnodiging
Good service!
25 oktober 2018
Review zonder uitnodiging
Visa gift cards
15 oktober 2018
Review zonder uitnodiging
I have been doing business with SVM for…
I have been doing business with SVM for a few years now. I have never been offered a discount and I think we order plenty of gift cards in a year. SVM should offer specials periodically. Thank you!
10 oktober 2018
Review zonder uitnodiging
Antwoord van SVM
Jisela - Thank you for the continued business, and the feedback. We'd love to offer more specials, but the economics of gift cards don’t typically allow for discounts. From time to time, brands will provide a special bonus (for example, AMC Theaters gift cards will include a bonus free popcorn card in November). Those offers are typically communicated to our email list; If you'd like to sign up, visit: http://eepurl.com/bOxLx5
Great people skills by your staff
Great people skills by your staff. Very helpful
26 september 2018
Review zonder uitnodiging
Outstanding customer service
19 september 2018
Review zonder uitnodiging
Issues
- Frustrating to access e-card codes.
- Unclear if you can purchase general Visa/Mastercard giftcards rather than store-specific gift cards.
- When I tried to call to clarify the above question I was sent to different departments.
3 september 2018
Review zonder uitnodiging
Antwoord van SVM
Thank you for the feedback. We do sell Visa and Mastercard prepaid cards, but there's an approval process required by the US government to be able to purchase the card. Standard store brand gift cards don't have that approval requirement, since they can't be redeemed as widely. You were probably sent to different departments because we also offer fully customized prepaid cards (in addition to standard 'stock' cards). We'll work to clarify this information in our materials.
Great Product and Quick Response
I've ordered cards for several years in a row and never had any issues with quality or service. Cards always arrive before expected.
29 augustus 2018
Review zonder uitnodiging
Great people and support
Great people and support. Easy to work with.
24 augustus 2018
Review zonder uitnodiging
Difficulty contracting our representative
I've been having issues getting into contact with our company representative. Multiple times ive had to go through other representatives just to get an answer. There is no follow up if orders have issues, always our company investigating the issue. Its very frustrating.
10 juli 2018
Review zonder uitnodiging
Antwoord van SVM
Sorry to hear that we're not living up to your expectations; That certainly does sound frustrating. If you'd like to work with another representative, we can reassign your account moving forward. Your review is anonymous, but please reach out to info@svmcards.com if you would like to be reassigned.
Very happy with the service and product…
Very happy with the service and product received.
9 juli 2018
Review zonder uitnodiging
Visa cards expire in one year and are…
Visa cards expire in one year and are very difficult to use either online or at a store. I would not purchase again.
4 juli 2018
Review zonder uitnodiging
Antwoord van SVM
We're sorry about your experience with Visa prepaid cards. SVM doesn't control the required expiration dates (we're following regulations placed on us by Visa, the issuing bank and US government); Expirations are clearly communicated on the card and in its accompanying materials. The cards can be redeemed in-store anywhere Visa debit cards are accepted, and redemption instructions are included with every card we sell. Again, I'm sorry for your experience. Perhaps a closed loop (store brand) gift card would be a better solution; Those cards do not expire and can be redeemed online or in-store at the brand's locations.
This was so easy and fast.
thanks :) i will be using you guys from now on. Very easy to use.
29 juni 2018
Review zonder uitnodiging
Top Notch!
Top notch customer service! Shelly Rocha answered all my questions and walked me through setting up my account, thank you!
28 juni 2018
Review zonder uitnodiging
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