These bikes have an unusual integrated locking mechanism where the key stays in the bike when you are riding it, and must be removed when you leave it. In my absent mindedness I forgot to remove the k... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is the second time I have had excellent service from staff member Virginia at the Commercial Street Store in London, who helped get my bike ready. Thank you.
Bedrijf heeft geantwoord
Really friendly service. Today I had my free Spring service at Commercial St. I can’t remember their names sadly but the two who were working today really provided an excellent level of customer inter... Toon meer
Bedrijf heeft geantwoord
Very happy with both the bikes I used as well as the customer service in store. I went during working hours so the shop wasn't busy and I got staff attention very promptly. I was especially pleased... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Contactgegevens
Verenigd Koninkrijk
- support.uk@swapfiets.com
- swapfiets.co.uk
4,4
Uitstekend
397 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you
The team member who greeted me and made me feel very welcome. Accommodated very quickly to help me out.
17 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for the positive review, Hannah! 💙💙🚲
It's very very good I'm so happy
16 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review, Jay🤩! We're happy to have you with us as well!! 💙💙🚲
Good customer service
15 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review, Nouz! We're so happy to hear this! 💙💙🚲
Very fast service
13 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review,Riyaz!🤩
We're glad to see you happy with our service! 💙💙🚲
Antwoord van Swapfiets UK
Hi Mudassir! Thanks for the review 🤩! Lovely to have you with us! 💙🚲💙💪
Staff are very much cooperative and…
Staff are very much cooperative and helpful solved my problem in minutes. Highly recommend and very good experienced
11 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you Hardik! 🤩🤩 I'm very happy to hear this! We really appreciate you spending time to leave a review! 💙💙💙🚲
I showed up right when the shop was…
I showed up right when the shop was closing. The lights were off and the two guys were ready to go home after a long day, no doubt. They could have refused to serve me, but they kindly stopped what they were doing and took care of my needs - I wanted to swap my bike for a new one because I had been riding it for nearly 9 months and the rear light was busted. Five minutes later I was on my way on the same bike (new) with a rear light working. Thank you. Love the service even more now.
P.S. We forgot to test the bell. It doesn’t work well (gets stuck). So, I’ll be back.
11 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi James! I'm so glad to hear it, I'm actually quite proud to have colleagues like this! 🤩 Thank you for these kind words. Feel free to come back to change the bell whenever you want! 💙💙💙🚲
Efficient and friendly service
Fast, Efficient and friendly service
10 maart 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review,Ivan!🤩
We're glad to see you satisfied with our service! 💙💙🚲
I got one of the best service from you
I got one of the best service from you. I love the man who gave me service, his is so nice and gentleman. But please try to open Swapfiets on Sunday as well. Otherwise everything was perfect.
28 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
We're over the moon knowing you had such a good experience in our store! Here's to more fun and adventure on your Swapfiets! 🚲🌬️
I visited day before yesterday to fix…
I visited day before yesterday to fix gear problem. Employee has some worked on cycle and told me that your problem is solved. But problem increased than ago. So, I visited yesterday, new employee has changed cycle and gave me new one. But this cycle is running so hard. So, I have to visit again today. Wasting of my time and money.
23 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Rutu,
I am very sorry to hear that your experience in store was not satisfactory.. If you contact the customer support at info@swapfiets.co.uk or give us a call at +44 20 38 08 00 05 we can discuss everything, and try to find a solution for you! 💙
Max 🚲
Professional polite & knowledgeable
Professional polite & knowledgeable. Took plenty of time to explain everything to me.
18 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the review Frank! 🤩 Glad to have you with us and thank you for the compliments 💙💙🚲
Antwoord van Swapfiets UK
Muchas Gracias Eduardo! 🤩
Nos alegra saber que has quedado satisfecho con nuestro servicio y la asistencia de José 💙🚲💙
Jose was brilliant!
Jose was brilliant!! Excellent and straightforward service
15 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
🤩Jose will be so happy to hear this Douglas, thank you! 💪💙💙🚲
Helpful and friendly
15 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the review! 💙💙🚲
Great service at the Swapfiets store.
15 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Fantastic, Joris! I'm glad you're happy with our service and store colleagues (they are indeed great)! 😊💙💙🚲
Easy and convenient drop off
Easy and convenient drop off, with flexibility to fit my schedule. Mohammed dropped off my bike and he was friendly and efficient.
15 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hey Lilly! 🤩We're so happy to hear this! 💙💙🚲
Miriam looked after me wonderfully
Miriam looked after me wonderfully. Thanks Miriam.
14 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you Elton! Happy to have you on board (on saddle actually😆)! 💙🚲💙
Great service delivery
Great customer service and friendly support team.
13 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the review Mary Ann 🤩! Lovely compliments, we really appreciate and we're happy to have you with us! 💙💙💙🚲
Very good service and very kind team
Very good service and very kind team. Let me test the bicycle first to make it was perfect fit.
10 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you Alenka 💙! We do want you to feel as comfortable as possible on the bike 😉🚲💙
Adam was incredibly helpful and…
Adam was incredibly helpful and accomodating to my schedule to fix the light with my bike!
10 februari 2023
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the review Claire🤩! We really try very hard to accomodate as much as possible, we're so happy we managed to help you out (especially Adam)! 💙💙🚲
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.