We keep coming back to TA again and again. Love working with CJ. He is extremely knowledgeable about appliances and patiently answers all of my questions. Plus he always gives us a great price. Highly... Toon meer
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Lees wat reviewers zeggen
Over the last 20 years or so, we have been purchasing appliances from TA. Their staff are very knowledgeable and have helped us make the right choices on models with fair and competitive pricing. W... Toon meer
Bedrijf heeft geantwoord
Terrible communication. We spent hours on the phone trying to get in contact with customer service. Had to wait for a repair person to come look at it. Had to wait another week for a part to come in.... Toon meer
Bedrijf heeft geantwoord
Keely was our sales person, very efficient, pleasant and helpful. She provided us with an alternative freezer that was a better deal. When we picked up the freezer at the warehouse, the man was su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop at TA Appliances for outstanding service and everyday low prices on our giant selection of major appliances, barbecues, vacuums and built ins. We carry all the brand names you trust. Browse our huge showrooms in Mississauga, Kitchener, Brantford, Barrie, and Toronto! Check out our new Clearance outlet in Kitchener where you will find huge markdowns on new-in-box clearance, floor models and ends of lines.
Save 10% on all Broil King barbecues and accessories
Geschreven door het bedrijf
- There is still time to get your new grill at amazing savings! We have many models in stock and ready to go and if you purchase now you can also get free assembly and delivery on select models until Sept 30!
Contactgegevens
932 Victoria ST N, N2B 1W4, Kitchener, Canada
- 519-578-0300
- taappliance.com
4,1
Goed
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very helpful staff for making the right…
Very helpful staff for making the right decision based on your needs.
3 februari 2026
Antwoord van TA Appliances and Barbecues
Thank you for your positive feedback on your experience shopping with TA!
Spencer was very helpful with our…
Spencer was very helpful with our purchase and the staff next door for pickup were friendly and helpful as well.
Not our first purchase from TA and won't be our last.
6 maart 2026
Antwoord van TA Appliances and Barbecues
Thank you for your continued support at TA. We love helping both new and returning customers, and it is such a joy to see familiar faces again. We hope you enjoy your products and hope to see you again soon.
Great experience working with Andre and…
Great experience working with Andre and your delivery team as well. Everything I have received as of now is amazing and we are all enjoying them. I can’t wait till my next purchase comes. The biggest one of all. I have been there 3 times this year. Friendly service.
8 maart 2026
Antwoord van TA Appliances and Barbecues
Thank you for your review. We are excited to hear your experience went well each time you have visited the store. We hope you continue to enjoy your products and hope to see you again soon!
the delivery was fast and great.
The sales lady was great to deal with.The delivery was fast and great.
8 maart 2026
Antwoord van TA Appliances and Barbecues
Thank you for your review. We are thrilled to hear it was a great all-around experience.
Kirk is very knowledgeable and helpful
Kirk is very knowledgeable and helpful. Great customer service and attention to the details.
3 maart 2026
Antwoord van TA Appliances and Barbecues
We are so glad to hear Kirk was able to assist you with your purchase!
Antwoord van TA Appliances and Barbecues
Thank you for your kind words and 5-star review!
Very disappointing customer service and missing parts
Very disappointing customer service--it cost me 5% more to buy the fridge in person than it would have to buy the same fridge from TA on-line (next time, put the fridge in your cart, then wait a day or two for them to sweeten the deal). Once delivered, the fridge was missing parts, making the door storage unusable for the three weeks it took to source new parts.
13 december 2025
Antwoord van TA Appliances and Barbecues
Hello, we apologize for your negative experience with TA and missing parts for the fridge. There was a promo that applied strictly to online purchases at that time, which is why it was not available to be applied in store. There are many instances where this is the case with several retailers. However, our sales rep was able to assist you with this. As for the fridge missing parts, we do apologize that this was the case. The sales rep had the missing parts ordered as soon as they knew they were missing. Not all parts are readily available and must be ordered in, which is why it took a few weeks for them to be received on your end. Unfortunately parts delays do happen, but TA ensured they were on top of it from the beginning. We do apologize again for your experience and hope you enjoy your product going forward.
Worst customer experience ever
If I could put a zero star I would. I have never encountered such a terrible experience. From sales to delivery and even follow up. There was very poor communication from the sales department to delivery and install. To top it up, the delivery drivers were outrightly rude to me and refused to do any install despite paying for it. After several back and forth the team agreed to send installers to fix my appliances and nobody came on the said day. Customer service never picked up their calls and when I managed to get through they were clueless and unapologetic. It’s really disheartening to experience such poor customer service. I am yet to have this matter resolved by the team.
13 februari 2026
Review zonder uitnodiging
Antwoord van TA Appliances and Barbecues
We are truly sorry to read about your experience, and we understand why you are frustrated. What you’ve described is not acceptable and does not reflect the level of service we strive to provide at any stage—sales, delivery, installation, or follow‑up. We are also very concerned to hear that your issue remains unresolved and that you experienced difficulty reaching our store. This is not the experience we want for any customer. We would like the opportunity to make this right. Please contact us directly or reach out via email with your order details so we can investigate what went wrong and work toward a proper resolution as quickly as possible.
TA sold a defective product and kept my $$$
I’ve bought several excellent appliances from TA Appliance, but will never shop there again and urge you to avoid them: If something is wrong with the appliance, TA leaves you high and dry.
As other reviewers have said, TA urged me to buy a range hood from a little-known Canadian manufacturer, saying that a Canadian manufacturer would be more reliable and responsive. I spent $500 on a range hood that proved defective right out of the box.
TA told me the manufacturer would deal with it. The manufacturer sent one email saying response times are delayed bc they’re “transitional”. I never heard from the manufacturer again.
The TA salesperson says she’s also getting the runaround from the manufacturer.
Meanwhile, TA has my money and TA customer service is acting like it’s not their problem to fix. 18 days after reporting the problem, I’ve received no visit to assess the problem, no appointment, no time frame for resolution. As far as I can tell, nothing is happening. TA has not responded to my request for a refund.
TA has my money; i dont have what I paid for. Don’t shop here. If there’s anything wrong with the product, TA will keep your money and act like they can’t help.
6 februari 2026
Review zonder uitnodiging
Antwoord van TA Appliances and Barbecues
Hello,
We do sincerely apologize that you experienced some problems with the hood vent. However, as soon as it was reported to our customer service team, they had a request processed with the manufacturer who is the warranty holder on the appliance. While we cannot control their processing and dispatching times, we did express the urgency on the service call. Our customer service had never acted as if it was not their problem, but rather submitted the request asap, and continued to follow up on the request, as well as the sales rep continuing to follow up, until we got an approved exchange from the manufacturer. While we do apologize for any delays, we do need to abide by the manufacturers policies and procedures in place while a solution is sought out. We have sent you the details to complete the exchange for the new appliance.
The washer and dryer are great but the…
The washer and dryer are great but the installation was not. I’ve had these appliances for a month and only now noticed that they didn’t properly attach the dryer exhaust so it fell off.
12 januari 2026
Antwoord van TA Appliances and Barbecues
Hi there, we are sorry to hear that there were some issues with the installation of the appliances. We will send this off to the appropriate people to have them connect with you regarding this.
T/A was a great store to deal with.
The saleslady Terry was great. She answered all our questions, and gave realistic opinions on the appliances we purchased.
31 december 2025
Antwoord van TA Appliances and Barbecues
We are thrilled to hear that Terry was able to assist you, answer all your questions and provide her professional opinion towards our products. We will be sure to pass this feedback along to her. We hope you are enjoying your appliance!
Great customer service and staff are…
Great customer service and staff are very knowledgeable
7 februari 2026
Antwoord van TA Appliances and Barbecues
Thank you for the feedback! We genuinely appreciate your kind words and are so happy to hear you had a good experience with our TA team.
Had an issue with a new appliance
Had an issue with a new appliance. Chris ripple did everything possible for a speedy replacement.
12 november 2025
Antwoord van TA Appliances and Barbecues
We are sorry to hear you had an issue with your new appliances, but we are glad that Chris was able to promptly assist you to find a quick solution!
Antwoord van TA Appliances and Barbecues
We are so happy to hear that our team was professional and efficiently assisted you during your time in our store. Thank you for the 5-star review!
Antwoord van TA Appliances and Barbecues
We are thrilled to hear Beah provided exceptional service for you during the sales process. We will be sure to pass this feedback along!
The staff were helpful.
The staff were helpful.
We were not pleased with the delivery being late by several days. The product was specifically chosen to make delivery within 2 days. We had a similar experience in July 2025.
9 januari 2026
Antwoord van TA Appliances and Barbecues
We understand having to reschedule can be frustrating, but we unfortunately we had a truck break down and could not deliver to the area and had to reschedule for the next available date. We hope you are enjoying your appliance and had a good experience aside from the delays in getting it delivered.
TA is the best appliance store in Barrie
TA is the best place in Barrie to get your appliances. They have a huge selection. If by chance they don’t have what you are looking for, they will find it for you. Salespeople are really knowledgeable. Make sure you ask for Cathy Copeland. She’s the best!
3 november 2025
Antwoord van TA Appliances and Barbecues
Thank you for the kind words and positive review! We are glad to hear you had a good in-store experience and were able to get assistance finding what you were looking for. Thank you for choosing TA!
Salesperson was knowledgeable and they…
Salesperson was knowledgeable and they didn’t promise more then they could do. Experience was positive
16 januari 2026
Antwoord van TA Appliances and Barbecues
Thank you for the 5-star review! We strive to provide a good in-store experience for our customers and assist in finding products that are right for you. We look forward to seeing you again soon.
Antwoord van TA Appliances and Barbecues
Thank you for the kind words!
Follow-up Experience
While the sales person was good, I was ultimately disappointment with my follow-up experience.
Upon delivery of my GE stove, the unit remained packaged until my installer arrived. Once opened, I discovered that one of the three racks was missing. I promptly contacted your store to report this issue, as the inclusion of three racks was a primary reason for my purchase.
During the call, the staff member I spoke with was rude and accusatory, implying that my report was untruthful due to the time elapsed since delivery. I explained that the delay was simply due to waiting for a professional installer before unseating the appliance.
While I have since received the missing rack, the poor service I encountered has led me to take my business elsewhere. Consequently, I have decided to purchase my stand-up freezer from another provider.
6 januari 2026
Antwoord van TA Appliances and Barbecues
Thank you for taking the time to share your experience. We’re glad to hear you felt well supported during the sales process, but we’re very sorry that your follow-up experience did not reflect that same level of care. Discovering a missing component after delivery is frustrating, especially when that feature played an important role in your purchase decision. Waiting for a professional installer before unpacking is completely understandable, however there are reporting time frames for missing items with each manufacturer, which is why we always suggest inspecting appliances upon delivery/pick up so these things can be noted with the manufacturer within their appropriate time frame. However, the interaction you mentioned, does not reflect the standard of service we expect from our team, and we sincerely apologize for how that conversation made you feel.
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