Tapi - Property Maintenance Software Reviews 39

Tapi has been an absolute game changer for our property management business. We have been with them since they first launched in Australia and have watched the platform continually evolve, innovate and genuinely listen to the needs of agencies like ours. Their software is intuitive, powerful and has streamlined our maintenance processes, reporting and communication, saving time while delivering a far better experience for both landlords and tenants.

What truly sets Tapi apart is their customer service and ongoing commitment to improvement. The team is responsive, knowledgeable and genuinely invested in helping our business succeed. Nothing ever feels too hard and feedback is always welcomed and actioned.

If you are looking for technology that supports growth, efficiency and professionalism, Tapi is exceptional. I wouldn't do business without them. Highly recommended. Five stars from us.

Not only the Tapi program is excellent but the people behind Tapi. Anthony, Anna, they ensure you are comfortable with the program and then keep checking to make sure you aren't experiencing difficulties. No wonder Tapi is up there at the top with all the great Real Estate Programs.

Tapi is an amazing software. It tracks maintenance issues effectively and efficiently making our day to day lives slightly easier knowing that we can keep a eye on all issues in one place and easily spot any issues that need to be actioned immediately.

each time i need help with tapi, the lovely team is always ready to assist and get me sorted out. Being a PM for over 15 years, this is the fuirst platform for maintenance that i like! Its easy to use, simple and gets the work done!

We are so glad that we decided to jump on the Tapi Train. It has already been a game changer for our office when it comes to dealing with maintenance. We are finding that owners are approving jobs faster than ever... The training and support provided is also amazing! You do feel extremely supported.

I have been using Tapi for a few years and recently started using it to process Water Invoices, what a game changer! No need to calculate the tenants portion.

The team is always friendly and support are super quick to get back to you and always have the solution

absolute garbage, it removes spaces when you are typing, wont upload images and there is no dashboard to review open items. the chatbot is dumb and asks stupid, irrelevant questions. honestly, who ever designed this should be ashamed of how terrible it is. Its actually a joke how bad it performs

Great team, in line with todays demands, understands our property mangers needs and knows how to get things done. Thank you for making my job easier

Tapi is a fast, effective way to organise maintenance for any portfolio. It is extremely user friendly, saves us so much time & we love how it sinks with Property Me & even pays your bills & is always 100% Accurate. I don' t know how we lived without it. Being so effective, we have property managers now managing 300 properties with ease thanks to TAPI!!!!!

Tapi has reduced the time we spend on maintenance by 50%. Nothing falls through the cracks and follow up is so easy. The customer service has also been amazing with responses to questions answered promptly.

After using a few different maintenance programs TAPI is hands down the easiest to use

I love TAPI! It just makes sense. I rely on this tool for all my property maintenance, it’s super easy to navigate and use. Has a great overview of all jobs and their status. I get faster responses from clients, trades, and tenants, and all the information is kept in one place. It also makes it simple for other property managers to step in and manage jobs if needed. TAPI definitely makes my life as a property manager so much easier!

We switched to Tapi this year and couldn’t be happier. Our property managers love using the software, tenants love the online concierge maintenance triage, and landlords really value the clear and easy interface. The onboarding and training process was seamless – the Tapi team did a fantastic job getting our whole property management team up and running quickly. Highly recommend

The program has increased the level of service provision to our clients, enabled a smoother process for compliance management and the support is phenomenal!!

We made the jump to Tapi and it's been an absolute asset to our company. Loving the experience so far and Tapi staff are helpful and supportive with any questions we have. Highly recommend.

Their tailored, data-driven approach has boosted confidence within our team by making conversations around asset replacement verse repair much clearer. Knowing an asset’s age and repair history helps us make informed, timely decisions.

Tapi also enhances the experience for both owners and tenants, with improved transparency and service quality. Suppliers benefit too - they can see what they’re dealing with before attending a job, often diagnosing issues in advance, and arriving with the right parts. This means faster service, less downtime, and happier clients all around.

We now have far greater insight into the assets across our portfolio, and we highly recommend Tapi to any property management business looking for a smarter, more strategic approach to asset management.

Thanks Tapi!

Most inefficient and redundant software I could possibly imagine. Instead of sending off a clear succinct email or filling outt a brief maintenance request form this requires a constant back and forth with a halfwitted ai chatbot that needs clarification after clarification. It has probably taken me 4x as long to sort out a basic maintenance request as the damn thing doesnt know what a banister is. The useability of this software is absolutely appalling for tenants and I imagine a complete waste of money for rental agencies. A well designed form would be a thousand times more efficient and cheaper than this hunk of ai crap.