Taxfix UK (formerly TaxScouts) Reviews 

7.308
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've been using Taxfix for the past 4 years, specifically working with Lilian Skinner on my self assessment tax returns. She has been consistently very professional, knowledgeable, and responsive. O... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly... Toon meer

Beoordeeld met 5 van de 5 sterren

Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly r... Toon meer

Beoordeeld met 5 van de 5 sterren

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better ex... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(7.308)

1.015 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Accountant was very slow to prepare self assessment.

Accountant was very slow at processing my document, preparing the tax return and answering my questions. Tax fix promise to answer within 48 hours - my accountant took over a week (and that was with me prompting and sending multiple emails to both taxfix and the personal accountant). Wouldn't use again.

1 mei 2026
Review zonder uitnodiging
Logo Taxfix UK (formerly TaxScouts)

Antwoord van Taxfix UK (formerly TaxScouts)

Hi Rachel,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you experienced with your self assessment service.

We understand how frustrating it is when communication is slow, and we sincerely apologise that the service you received did not meet the 48 hour response time we aim for. Having to send multiple prompts for an update is not the efficient and supportive experience we want for our customers, and we regret that we fell short in your case.

This is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. If you would be willing, we would like the opportunity to look into this further. Please contact us at support@taxfix.com with your registered email address so a member of our team can review your case personally.

Once again, we are very sorry for the frustration this caused. Your feedback is invaluable as it helps us to improve.

Best regards,
Taxfix

Beoordeeld met 1 van de 5 sterren

Good until it is isn't

Have used Taxfix (formerly Tax scouts ) for the last 3 years and never any issues until my most recent tax return. Lisa, my accountant, seemed satisfied at the time to use the requested information sent to her to calculate my tax return which ultimately resulted in a rebate. HMRC, having then recalculated the claim sent by Lisa, requested the money back, charged the actual tax due and slapped a late fee on for good measure! (even though my return was filed on time). Lisa's response? Abdicate any responsibility whatsoever, draw my attention to the Taxfix terms and conditions, including my responsibility to check the information, and then blame me for sending her the 'wrong' information in the first place! I'm sure their are some good ones in there but i'll be looking elsewhere next time.

21 juni 2026
Review zonder uitnodiging
Logo Taxfix UK (formerly TaxScouts)

Antwoord van Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to leave a review. We’re sincerely sorry to hear about your recent experience and understand how frustrating and stressful this situation must have been, especially after having used our service without issue in previous years.

Please be assured that we take feedback like this very seriously. We have already arranged for your return to undergo a full secondary review as a priority so that the matter can be investigated thoroughly. You will receive an update and outcome from this review shortly.

We sincerely apologise for the inconvenience and disappointment caused. If you have any additional questions or would like to share any further information with us directly, please don’t hesitate to contact our support team at support@taxfix.com and we will be happy to assist further.

Kind regards,
Taxfix

Beoordeeld met 5 van de 5 sterren

Professional, quick and supportive

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process.
Once the initial documents were submitted and I started working with Rhian, I was worried that my lack of knowledge would be an inconvenience, however, Rhian made me feel at ease and answered my questions professionally, clearly and super quick! She guided me through all the steps and completed all her parts so quickly.
The service had exceeded my expectations and I would recommend it to anyone, I will be returning next year!

10 juni 2026
Beoordeeld met 5 van de 5 sterren

Kinjal Kotak

Kinjal Kotak
Was very kind and curtious and kind and polite and very efficient and professional,everything was perfect from start to finish will definitely be using again

10 juni 2026
Beoordeeld met 5 van de 5 sterren

Extremely professional and…

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexities of modern day taxation to the client in a readily understood manner. It takes a little while to grasp the layout of the Taxfix format, but help is at hand.

16 juni 2026
Beoordeeld met 5 van de 5 sterren

If you're new to self assessment and overwhelmed - the search is over

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better experience. Chaudhry Suleman answered all my questions with such patience and reassured me that everything I'd been recording was correct.

15 juni 2026

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