Taxify Reviews 

I added my best friends card to my bolt account. Bolt then blocked my account I rang Bolt and they told me the only way to unblock my account was to take a selfie picture holding a government document. I was very shocked as there was definitely no need for that. I immediately deleted the app

Bolt is the worst cab service you can use they have overcharged me 5th time!!! And they don’t want to refund me back my money!! They try giving me any excuses they can give me to avoid refunding me back what I’ve been overcharged for, also they always try give you promo codes voucher just to make you happy well clearly they have taken way too much of the fare price, I will not be using bolt again they have the worst customer service ever I could never imagine they would scam you like this!!! I would be more than happy to make a big complaint about this service and take this further BOLT is absolutely a SCUM!

Des voleurs le chauffeur arrive avec 15mn de retard me facture 6€ en plus à cause de son incompétence et quand je me plains le service client m’offre 1€ de réduction c’est du foutage de gueul car on me prélève plus que prévu et plus que les concurrents.
Éviter prenez uber ou Kapten c’est plus correct.

Le chauffeur m a fait payer une course que je n ai pas effectué c est incroyable le pire c est le service client qui est absent ! Je me suis plainte auprès d eux ils n ont jamais répondu à ma réclamation . L argent de la course à bien éte prélevé .je déconseille fortement !

Price has doubled more than once and taxis often cancel, when they find out that the drive isn't as remunerating as they hoped for (too short, too long etc.). When asking for a refund for the doubled price, Bolt/Taxify offer you bloody gift card and tell you to sod off quietly (a gift card of your own money stolen from you! the irony). The drive more often ends up more expensive than it does the correct displayed price - self-evidently never less.

Started to kind of miss the golden days, where a Russian with a gold chain tried to scam you 50% of the times and fighting for right price was a natural part of the taxi culture. No worries, Taxify/Bolt offers a more elegant way to get ripped off than classical taxi.

Terrible customer service. Can only contact them via the app so when I left my phone in a car by accident I had no way to contact them. Also tried resetting my password on the account twice and never received an email to actually allow me to reset it. Also the location services tech is terrible in London so you have to manually enter the address you want to be picked up from. Improve your tech Bolt because right now you don't even have the basics right.

Biggest scammers om Earth!!! Use uber instead whenever because they dont scam people!

Horrible! Charged me £25 above the estimated price despite the time of the journey staying the same :( I complained on the app and website. No reply came. Never using it again! Uber would have handled the issues within hours and refunded the difference.

Charged double the quoted amount. This app gives you an "estimate" price without telling you this and then charges you double and sods off with your money. Never using them again. I have demanded for a refund but nothing.

Taxify, now Bolt, is a horrible company. I used Bolt in Tbilisi, Georgia and not only have multiple rides cancelled on me last minute, but my latest problem has been payment issues. Bolt blocked all of my cards on my account due to "fraudulent activities" about 3 months ago and I have been forced to use cash only, which is extremely inconvenient at times. I have been in touch with their "customer service" and they are still trying to resolve this problem, 3 months later. I have given up on Bolt and have switched to Yandex, a cheaper and more reliable company.

Ordered a bolt cab. Few minutes later driver rang me to ask where I was going then cancelled the journey! Nothing on the app tells you the journey was cancelled! Waited 10 minutes then ordered an uber. Crap service. Obviously my journey was not profitable enough for the driver.

They've launched in London throwing around promotions trying to get people to switch from Uber. DON'T! I've taken Bolt twice now and both times the estimated wait time has been completely wrong. The first time it said 5 mins and he took 20 mins to arrive. The second time I had to pay a £1.50 wait fee even though the driver didn't have to wait. I complained via the chat support but got no response. Just another pretender that will fall by the wayside.

I started to use Taxify before it changed the name to Bolt and was quite happy about it. The price was lower than Uber, the drivers tended to be very caring and even helped me once in urgent situation. But recently I notice a decline in quality since I encounter drivers who takes a longer route, drivers who takes the order in advance before ending the previous one and then drops it without any notice.. The final straw was my last trip that didn't happened at all because the car broke down and I had to take my bicycle instead..

Service qui n’est vraiment pas a la hauteur!! Comportement du chauffeur inadmissible et inacceptable. C’est la première fois et la dernière fois que je commande une course par le biais de leurs services. Le chauffeur est arrivé au lieu de prise en charge ou je l’attendai et alors que je m’appretais a entrer dans le vehicule cette dernière a verrouiller les portes et s’est enfui sous mes yeux. De plus, elle a osé valider la course et me facturer. Inadmissible! Je compte porter plainte.

I took a ride today that was quoted 7euros and when we arrived at destination 15 mins later he demanded 25euros claiming it was the traffic. Don't think the traffic justified him tripping our cost.
Driver's name was Isidore.

DO NOT TAKE BOLT. I was quoted 7 euros and it ended up being 25 euros for a 10 minute ride in Paris. They just scam you and steal your money.

Chauffeurs pas fiables qui vous appellent pour dire qu’ils ont besoin de la destination et qui annulent... après vous avoir fait poireauter trop longtemps!

DES VOLEURS DES ESCROCS. NE SONT PAS TRANSPARENTS SUR LES PRIX DES COURSES. LA PIRE DES PLATEFORMES. UTILISEZ TOUTES LES AUTRES MAIS PAS CELLE CI VOUS NE NOUS RENDEZ PAS SERVICE À NOUS CHAUFFEURS!!!! MERCIIIIIII

Agree with everything below. Good luck with customer ‘support’. They just send a standardized response then close the ticket. I got a taxi to the airport which ended up 250-300% more than quoted price. When you look at the trip details you can see that the start time and end time of the journey do not relate to the journey time! In other words, fraudulent. You use these apps to avoid situations like this with taxi drivers. Taxify/Bolt enables it. I’ve never had a problem with Uber. Stick with them.

Taxify devenu BOLT m'a surfacturé 2 courses.
En fait, sous le prétexte de "promotions", ils attirent les clients et en profitent pour prélever plus du double du montant estimé lors de la réservation, et ce sans motif apparent (pas de détour ni de temps d'attente).

Je signale cette usurpation à la répression des fraudes: c'est tout simplement du vol en bande organisée! Les avis concordent, et aucun n'est positif!!!
Il faut reporter cette page sous le nouveau nom commercial de l'application: BOLT