Techless Reviews 366

I'm so happy with the customer service I received from Yolani at Techless. She was extremely knowledgeable and patient. She guided me through the entire set up process for two Techless Wisephones. I tend to get very confused with this kind of stuff and she made it seamless. Very grateful! I highly recommend Techless. The phones are wonderful and the customer service is among the best I've encountered.

Anthony was extremely helpful and made the process smooth, easy to understand, and fast!

I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel rushed or like a burden. They were excellent about calling back and texting to keep me updated—whether things were working or still needed troubleshooting. Their communication and customer service truly stood out, and I really appreciated how well they took care of me.

This phone is exactly what I needed that's between the 2 extremes of being addicted to your cell phone and going phoneless. I've done both. After being addicted to my smartphone, I ditched it for a couple years and went phoneless because I could see how much control my phone had over my attention and my time. While phoneless, it was really annoying to the people around me when I asked to borrow their phone to make a call. It was also a struggle at times to navigate new places as I would go the old fashioned way of printing out directions. And I had no way to call if I had an emergency and nobody was around. I compromised and went with a Wise Phone II a little over a year ago, which has been perfect for me. It makes calls/texts, takes photos, has a calendar, calculator, flashlight, and has navigation apps like Waze. There are also other simple apps you can use but most of the time stealing apps are not approved for download. The service has also been great. The only downside is that if you really need an app, they are not currently taking suggestions to add to the tool drawer. I ran into this problem when I wanted an app to communicate with family on a cruise I went on and an app for a CGM monitor (stelo). It was inconvenient but I found another way. I'd rather have it this way than them flood the app "store" with mind-numbing junk and apps that sell your personal info.

The person who helped me did an amazing job. They were professional, kind, and patient! They helped me through carrier issues and set up my entire phone. Having such support made me feel like this phone and carrier were the right choice!

Tina N. was great! I had a billing issue, and she was friendly, competent, and had my issue fully resolved quickly and painlessly!

I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (I'd like to talk with whomever thought that process was a good idea!) I called and Zazi answered and took care of my issue perfectly and very personably. My suggestion: do not lose that guy, he's one of the few these days who exudes professionalism while actually being pleasant. I'd double his salary, he's worth two less capable / less personable staff members.

Anthony was a tremendous help getting me set up!

Moved from a Wisephone I to a Wisephone II. Install and update were seamless. Yolani, was great to work with!

I got 2 of my sons new Techless phones for Christmas and had to call Customer Service to get them set up. I spoke with Yolani and she was fantastic. Walked me through the whole process, was friendly and knowledgeable, and even called me back right away when the call dropped mid setup. Highly recommend this company, was such a pleasant customer service experience.

I am loving the Wisephone! The customer service is top tier. Both Tina and Zazi did a great job assisting me!

New to Techless and the Wisephone! It was a little intimidating to start the process of going from an almost lifelong iPhone user to the Wisephone. Fortunately the team at Techless and specifically Yolani were so helpful and made the process so simple and made me feel reassured I have made the right choice!

I had an excellent experience with Techless thanks to Tina. She helped me with the Wisephone II activation and setup for my boss’s son’s first phone, and she was absolutely wonderful throughout the process. She was patient, clear, and incredibly thoughtful, making sure everything was set up correctly and in a way that felt age appropriate and stress free. She truly went above and beyond, and it made such a difference. Customer service like this is rare. Techless you are lucky to have Tina!

The "Request a Tool" (feature that should let you get certain apps approved) has been in "beta" for months now. I was under the impression if i got this phone i would be able to have essential apps if i really needed them by putting a ticket in through the tool drawer. At least that how its supposed to work but there have been no updates at all about when this feature may be available. I tried sending in an email to support and they just said i have to submit a ticket through the 'request a tool" feature smh... Seeing as its a pretty small company i doubt any work is being done of the this feature and they probably just forget about it. Meanwhile here i am without access to emails, paying for the phone's mandatory monthly subscription.

I forgot to enter a promo code, but Anthony went above and beyond to apply the promo code to an order I had just placed, saving us money and helping things go smoothly.

Tina was very helpful. I called two days in a row being that I have 3 of the devices and she helped me get everything I needed set up!

Tina was incredible. She was infinitely patient with me at all times and guided me through everything clearly and easily. I can't thank her enough for her assistance. She is, indeed, a most valuable employee/technician/associate at Techless Wisephone! You/they are very much appreciated.

Anthony at Techless was very helpful and knowledgeable with switching over my phone and contacts.

i purchased a wisephone as a first phone for our teenager and i ran into an issue which zazi helped me figure out quickly. he helped me complete the set up and was so friendly and patient the whole time! we have tried several solutions to start our teen into the journey of technology and we finally found the right answer!

Yolani M. from the Techless support team provided excellent service to me while my phone number was ported to my Wise Phone. Due to some constraints, the process could not be done automatically. Yolani kept me informed, ensured all my questions were answered, and checked to make sure the port worked.