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Parcel Service | Air Ticketing | Tourism | Air & Sea freight
259, 261 London Rd, Croydon, CR0 2RL, London, Verenigd Koninkrijk
3,4
9 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I sent my parcel through Teeparam Hayes branch . The branch staff was very helpful and gave all the information needed. My parcel was tracked and kept me updated during the process. The parcel reached the destination in time. As a first time customer I am very much satisfied with the service.
Antwoord van Teeparam
Thanks a lot for sharing your valuable feedback with us.
Antwoord van Teeparam
Thanks for sharing your valuable feedback.
Antwoord van Teeparam
Thanks for sharing your valuable feedback.
I’ve sent parcel through Teeparam Wembley branch. It’s nearly 15 days still haven’t received. There is no contact number details in Colombo. I asked from member of Wembley branch they said that they even know. Disappointed still waiting for the updates.
Antwoord van Teeparam
Thank you for your enquiry.
Had you used our service, our staff would have advised you that air cargo is typically delivered within 10 days from the date of shipment, while sea cargo generally takes up to 45 days.
As the information provided is limited, we are unable to determine whether your shipment was sent via air or sea. To assist you further, we kindly request that you contact our customer service hotline 02037907773 or send us an email to info@teeparam.com with the relevant shipment details. This will allow us to investigate and provide you with an accurate update.
We appreciate your understanding and look forward to resolving this matter promptly.
Been with them more than a year. Was good until last month. They introduced new online booking lots of bugs to fix. Yeah it’s choice also future of the world but needs to consider who we are serving. Not suggest anyone anymore.
Antwoord van Teeparam
Hi Sanmuganathan Sasi,
Thank you for taking the time to leave this feedback, and we're truly sorry to hear that your experience has dropped off since we introduced the new online booking system.
We understand your frustration—as a long-term customer of more than a year, your loyalty means a great deal to us, and we should be providing you with a seamless experience, not one with "lots of bugs." You are absolutely right that while the new system is an important step forward for us, we must consider the needs of all our users, and it sounds like we haven't done a good enough job of that yet.
Please know that we are actively reviewing all feedback like yours and are dedicating resources right now to fix the specific glitches and usability issues that have appeared. We are working hard to make sure the system is stable, intuitive, and works for everyone.
We'd love the opportunity to turn this around for you. Could you please send an email to info@teeparam.com with your account details and any specific bugs you've encountered? This will allow us to personally look into your account and ensure your next booking is smooth.
We value your long-standing business and are committed to earning back your trust.
Sincerely,
Teeparam Customer Support
Very poor communication they will communicate until we do the transfer. How ever they dont confirm the receipt of payment from us and the delivery of the payment.
Payment made 2 days back now they say they can't see the my profile
Very frustrating
Antwoord van Teeparam
Response to Payment Communication Concern
Dear Don Kokila
Thank you for your valuable feedback regarding the delay in confirming your recent payment and the temporary issue with accessing your profile. We understand how frustrating it is when communication ceases right after a transaction is made, and we sincerely apologize for the lack of visibility and the stressful experience this created for you. This is absolutely not the level of service we aim to provide.
We are pleased to confirm that your issue has now been fully resolved, and we have successfully verified and completed your payment/transfer.
Avoid , they are so unprofessional and have no customer service at all .
I sent a package almost a month ago and the package hasn’t still reached India . I’ve been chasing them for 15 days now for a tracking id but the just keep dogging the calls and messages. There is absolutely no response from them. It’s a scam , they have no clue of what they’re doing .
Antwoord van Teeparam
Dear Rufina,
Please accept our most sincere apologies. There is no excuse for the experience you've described. To have your package delayed for nearly a month, coupled with a complete lack of response from our customer service team, is unacceptable and far below the standard we aim to provide. We completely understand why you feel frustrated and believe we are being unprofessional.
We want to make this right immediately and personally investigate the location of your package.
We urgently need your package details to resolve this. Could you please send an email with the following information to our dedicated support escalation team at info@teeparam.com
Your Full Name and Contact Phone Number.
The Date you sent the package.
The Origin Tracking Number
Once we receive this, we will assign an escalation specialist to prioritize your case, find your package, and provide you with a valid tracking ID and an update on its delivery status to India.
We are actively reviewing our internal communication protocols to ensure no customer has to endure this kind of radio silence again. We take your feedback seriously and are committed to resolving your delivery issue and earning back your trust.
We look forward to hearing from you so we can rectify this situation.
Sincerely,
Teeparam Customer Support
Today is my daughter's birthday, I sent parcel from London to India, but these people have taken more than 1 kg item out of my parcel which included my daughter's birthday gifts such as Barbie doll, Cadbury chocolates and many other things . I am very much disappointed because of this kind of service. I suggest not to believe such a fraud agency and send parcel to your loved ones . That they have opened the Cadbury chocolates and they were very dare to keep the empty box of the chocolate again inside the parcel box , stolen all my kids birthday gifts also .
Antwoord van Teeparam
Dear Sumathi Franclin,
We are profoundly sorry and extremely concerned to read this review. Please accept our deepest apologies for the devastating experience you've had, especially when the parcel contained gifts for your daughter's birthday. There is no excuse for the missing items, the theft of personal belongings, or the distressing discovery of an empty chocolate box.
We take this claim of theft and tampering with extreme seriousness. We will immediately launch a high-priority investigation into the handling of your parcel.
To allow us to investigate this theft thoroughly, we urgently need the package details. Please immediately email our dedicated Investigation Team at info@teeparam.com with the following information:
Your Full Name, Phone Number, and Email Address.
The Tracking Number for the parcel sent from London to India.
The Date the parcel was sent.
A list of all items you believe were stolen (the Barbie doll, chocolates, other gifts, and the estimated missing weight of over 1 kg).
We will trace the exact point in the journey where this package was tampered with and will pursue this matter until we have a clear answer.
We value your business and your trust, and we are committed to finding a resolution to this traumatic experience and working to earn back your confidence.
Sincerely,
Teeparam Customer Support
valuables."
* "Be cautious when using Teeparam parcel service Wembly branch for deliveries originating in Sri Lanka. My recent package arrived tampered with, and upon opening it, I discovered that several items were missing. The contents of the package were clearly visible from the outside, which raises concerns about the overall security of their handling practices. I filed a complaint, but the company has not offered any compensation for the stolen items."
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