Tenancy.Cleaning Reviews 

Had a great end of tenancy cleaning experience with Tenancy.Cleaning for our 3 story midterrace + converted basement in Altrincham. Quotes given were competitive and easy to book and make payment online ahead of the clean.

Abubakr came right on time, helped us add things we left off on the clean and got started right away. A good 5 hours later the two cleaners did a great job and left the place spotless.

Ali have Salmon have done a great job in cleaning my flat.
the bathrooms are sparkling clean and the oven is shiny like new.The curtains have been steam cleaned and all surfaces left spotless.
They are a really great team, and I can certainly recommend them. Thank you Ali and Salmon

They were late by more than an hour without a single apology from cleaners themselves.
I called them so many times with office and leader of cleaners and never gave me time estimate. When they finally arrived, not even apology but an attitude. One of the cleaner was eating a sandwich as she entered the flat.
Two other men were nice but this woman had an attitude repeatedly saying it was hard to find the flat and not an ounce of feeling bad for being late. maybe get out of your car and search when I was already looking outside or arrive on time.
Haven’t even saw the results yet but I’m fuming already from this unprofessional behaviour that initially made me thought it was a scam.

Ali and his team did an excellent job with my end of tenancy cleaning today. They were professional, thorough, and left the place sparkling clean. Super efficient and great attention to detail - highly recommend!

Very efficient end of tenancy clean of a one bedroom flat. Ade was very professional, courteous and punctual. Highly recommend.

David did an excellent job cleaning my mother’s flat to prepare it for sale. That included a particularly heroic job on the under sink cupboard and drawers, which were filthy. Communication with the company was good throughout and I appreciate the clarity of the quotation system and the ability to customise the job. I would certainly use this company again.

The Christos Ntemo team arrived and immediately got to work - they were very friendly, worked quickly and meticulously cleaned everything. They were visibly very thorough and left everything sparkling clean. Instead of moving around my clutter they cleaned under it too. We had a good conversation while they were working and I was very impressed by the end.

Christos Ntemo team did an excellent job with our clean, getting our 3 bedroom house back to the baseline needed for us to move out. They were really helpful and friendly throughout the whole process, working really hard despite the heat. The oven has never been cleaner!

AC & C Cleaning Company from tenancy.cleaning did an amazing job with my end-of-tenancy clean. The team was professional, friendly, and very thorough, and the property was left absolutely spotless. I was really impressed with the quality of their work and the attention to detail throughout the clean. I would definitely recommend them to anyone looking for a reliable and professional cleaning service, and I wouldn’t hesitate to use them again in the future. Thank you for such a great job!

Ezekiel did an outstanding job cleaning my home! He was professional, friendly, and incredibly efficient from start to finish. He worked quickly while paying close attention to every detail, leaving my home spotless and looking better than ever. I truly appreciate his hard work and dedication to providing excellent service. I highly recommend Ezekiel and this cleaning service to anyone looking for a reliable, high-quality cleaning. I'll definitely be using them again!

This is my second time booking Tenancy Cleaning for my student house in between tenancies. I will continue to use them as they are excellent. Very highly recommended. Punctual, polite, good value, very good results.

Property was quoted and paid extra aa was in poor condition. However despite paying extra it was not left in anywhere near standard, the 1 person that turned up said another was joining him but camera shows no one else arrived, paid for carpet cleaning but no carpet cleaning equipment shows being taken into property
The marks on carpet were not removed, one described as. Burn that was impossible to remove by the company was removed by a standard vax cleaner. They lie they ask for more money, didn’t even attempt to clean a toilet, or clean carpets. One person for 4/5 hours was £400+

DO NOT USE THIS COMPANY

Adin’s very efficient and easy to communicate with
Very friendly and reliable
Very good clean for the end of tenancy!
5/5

Good experience. Christos Ntemo and his partner cleaned the house well, from top to bottom. No problems at all 😃

I used Ali and his team for a top to bottom clean of my home before moving out. The team did an excellent job, were thorough and dealt with areas that had been overlooked for some time (eg basement). They were professional, but polite and friendly. Would definitely recommend.

Christos Ntemo and his team did a really excellent job. Arrived promptly and very conscientious and thoughtful regarding a complex clean. Thank you!

Christos Ntemo with Tenancy cleaning was professional, timely and effective. Would definitely recommend

I would like to say great thanks to Abubakr and his wife, who handled the move-out cleaning today. They were incredibly hard working. The place was left in excellent condition.

DO NOT BOOK WITH THEM

I would not recommend this company based on both the quality of the cleaning service and the way my complaint was handled.

We paid £259 for a customised cleaning service and expected a professional standard of work. Unfortunately, after we inspected the property, numerous areas were found to have been inadequately cleaned. The kitchen was left in a poor condition, the tumble dryer had not been cleaned properly, one of the fridge/freezers was left uncleaned, and there were multiple marks, dusty areas and surfaces that clearly required further cleaning. We took photographs of everything and submitted them as part of our complaint.

What disappointed me even more was the complaints process. Rather than genuinely considering the photographic evidence we provided, the company repeatedly relied on its own internal records and the cleaners' account to dismiss our concerns. It felt as though our evidence carried very little weight, despite showing the issues we had raised.

The company also repeatedly focused on points that did not address the overall complaint, such as disputing which fridge/freezer had been cleaned and referring to an additional bathroom that we had separately paid for in cash. These points distracted from the fact that our complaint related to the overall standard of the clean, not just one or two individual items.

When we raised the complaint, the company offered a re-clean. Unfortunately, by the time the landlord's inspection had identified the issues, our tenancy had already ended and we no longer had access to the property. Despite this being completely outside of our control, the company treated this as though we had refused the re-clean and relied on this to limit any refund.

In the end, after several emails, the company maintained that its cleaners' reports outweighed the evidence we had submitted and offered only a 10% refund (£25.90) on a £259 service.

I understand that mistakes can happen, and I would have appreciated a company that acknowledged our concerns and worked with us to reach a fair resolution. Instead, I was left feeling that customer satisfaction was not a priority and that the complaints process was focused on defending the company rather than resolving genuine issues.

Based on my experience, I would not use this company again, nor would I recommend them to anyone looking for a reliable professional cleaning service.