Tenancy.Cleaning Reviews 

The team leader, Ali is very professional and communicates well. Arriving on time and done a great job!

Christos and Johnny did an excellent job. Both very approachable and everything was super clean. Definitely would recommend them both!

As a starter, I’d encourage anyone considering this company to read the 1-star reviews alongside the 5-star reviews and make up their own mind. Based on our experience, we found the negative reviews reflected what happened to us.

We booked an end-of-tenancy clean for £313.20, expecting a professional service and peace of mind during our house move. Unfortunately, that wasn’t our experience.

On returning to the property, we found numerous areas that had clearly not been cleaned, including cobwebs in multiple rooms, dust on top of wardrobes and behind doors, dirty kitchen cupboards, dirt under furniture, marks left on walls, no carpets had been cleaned even though we booked it. We documented these issues with photographs and submitted a detailed complaint.

Despite this, our complaint was rejected, with the company maintaining that the service had not fallen below the required standard. Their only remedy was a re-clean, which was not a practical option after our tenancy had ended and we no longer had access to the property. They then limited their goodwill offer to just 10% (£31.32) in line with their terms and conditions.

We have since received a £200 cleaning charge from our landlord, meaning we have now spent over £500 on cleaning due to the standard of the original service.

We are extremely disappointed with both the quality of the clean and the way our complaint was handled. Based on our experience, we would not use this company again.

Fantastic service. Excellent team on time, friendly and extremely efficient. Used for End Of Tenancy Cleaning of the house and even the letting agent commented on how clean the property was. Would definitely recommend 10 stars.

Excellent service, we bought an apartment that has not been left in the cleanest of condition, strong smells and very dirty appliances . The difference after the cleaners had been in everything was spotless and looked like new and smelt great would highly recommend this service . Fast and reliable

Christos and his colleague did a deep cleaning. They were very efficient and friendly. The place looks great now.
Would highly recommend.

Very satisfied with the service! The team arrived on time, had great communication and did an amazing job. Highly recommend:)

Adin was a real professional cleaner. He is so kind and honest at his work.
Most recommended for the best house cleaning.

Adin & his team did a wonderful job on our clean. We booked pretty much the full works in readiness for putting our house on the market. The team arrived early, Adin took time to go through the booking and for me to show him around. He then stayed until we returned home once we had the call to say they were finished so that he could show me everything they had done.

One of his team even gave my little girl a cake! Excellent customer service from Adin & his team 👏

Terrible experience. Cleaners did not turn up on the date that I booked 3 weeks prior. I chased the company on the day to see where the cleaners was, and after waiting an hour was told that they had cancelled for an emergency. I then had to ask my landlord for access to the property for the cleaners the next day - even though my tenancy has finished on the originally booked day.
The cleaners came on the second day and for a end of tenancy clean, left after two hours as they had another job to go to. You cannot do a deep thorough clean as I expected in two hours! My landlords have complained, the carpets were not deep cleaned, neither were the windows, cupboards etc. I paid £250 for a terrible service. When I complained I was told that I am only entitled to a reclean, so that would be effectively the third attempt to actually just a clean done!
I've lost my deposit and am out of pocket for the clean that wasn't delivered. I'm so frustrated as I think I deserve my money back but unhelpful replies and no real resolution.

Robert and his two colleagues did an outstanding job! They came in and blitzed a filthy bedroom and turned it around in just over an hour.

They deep cleaned so efficiently that it was a pleasure to walk in the room afterwards.

Thank you guys!

Adin and his team did a good job. They cleaned at my property and an end of tendency property and did a good job at both of those. They are also really efficient and fast. Reasonable price and does as asked. Both properties were left in a fantastic way. Didn’t have to tell them much. They know what they are doing.

Fantastic service from start to finish. Abubakr’s team did a deep clean of my mother’s property, which hadn’t been maintained for quite some time, so it was a challenging job. They worked incredibly hard and the transformation was remarkable. Professional, friendly, and thorough throughout—I would highly recommend them to anyone looking for a first-class cleaning service. Thank you so much 😊

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on arrival that they only vaccum it. He did however perform a miracle cleaning the old oven and for that I'm really grateful.

Adin and his team were excellent, they cleaned our property to an excellent standard on the hottest day of the year. They cleaned everything mentioned and were particularly good at the bathrooms. Would highly recommend!

Ali’s team were efficient and cleaned to a very high standard! Thank you 😊

Excellent team and service. Happy with the result. Highly recommended.

Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am extremely satisfied with the service and would highly recommend Tenancy.Cleaning to anyone looking for a reliable end-of-tenancy cleaning service.

Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smells in my house. I mentioned this to Adin on arrival and he was very understanding. He made extra effort to clean the house and eradicate lingering smells to reduce my nausea. He was professional and friendly throughout the service. I would highly recommend this cleaning company.

Had a terrible experience
Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was laughable. Paid for carpets to be cleaned (they were just hoovered) the kitchen was disgusting. I complained they re booked someone to come back by 6.30pm got to 6.30 they was ignoring my calls. I finally got through to the cleaner himself who told me he wouldn’t be there until 8.30pm! The office was rude and tried to blame me for not complaining quick enough (I complained on the day but wasn’t able to send images as I don’t live there so sent the images the next day) no compensation offered after paying so much money. The cleaner ended up coming the following day and only spent an hour there.
Terrible service. Really disappointed