Terra Kaffe Reviews 

Machine has been awesome, we have it in the office, and the simplicity of using it has been awesome. Customer service was super helpful when navigating through minor issues after a heavy use over the years, considering getting a second one for my house.

Great customer service. I was researching the materials of the milk frother and the team did thorough internal research to provide me the requested information. Looking forward trying the product.

Super fast reply, great understanding of the issue, friendly demeanor, and being very flexible about my "issue" with the color choice. I love it when the service treats me like a person, and not punishing me and making me feel like they don't care about my opinion. If you stand behind your product, then make sure I'm happy and I'll recommend it to my friends. And I have. Several times over.

I initially tried to use AI to help me solve an issue with my Demi which lead to several frustrating dead ends. After 2 email exchanges with the Terra Kaffe support team the issue was solved.

Well it’s First Class and 120% across all areas!! The quality and performance of the machines!!! Brewed coffee at a whole another level!! The coffee products etc. are far superior to anything I’ve experienced!!! Lastly the customer service, attention to detail, response time are to be admired…

I relocated cross country recently. The moving company was not allowed to touch my TerraKaffee machine - I carried it myself LOL.

THANK YOU!!! I highly recommend you guys!!

A.

I’ve been using the Terra Kaffe 2.0 for nearly two years and could not be happier. The build quality and engineering are obvious — the machine feels robust, operates smoothly, and has required virtually no maintenance. Performance is consistently excellent, producing great coffee with minimal fuss. When I did need help, customer support was prompt, knowledgeable, and helpful. Reliable, well designed, and backed by strong support — a smart investment for serious home baristas.

First, they have rental options to pay as you go. It makes sense for people who maybe cannot afford a Superautomtic machine right up front, that's awesome, and that tells me they have confidence in their products because most people will use a rental as a try before buy situation. Their confidence helps my confidence as a new customer. The Demi machine is as advertised, I like the dose options, the fact that an app does not exist, and lack of a touchscreen, those are all positives for me! I make 3-5 singles every morning and it works well. There are adjustments that you can make to dose, volume, and temp, but the adjustments are not anything crazy. Simple and straight forward. As always you need good beans to make good coffee. I recommend this machine to anyone interested in convenient, basic, espresso drinks. I have a Rancilio Silvia, and I have had 3 De Longhi machines, but I use the Demi every morning.

We love making lattes and using different coffees. We would like the lattes to come out hotter. We put them in the microwave for 15 seconds, not a big deal. We love our TK2.

Their customer support team is exceptional. They were quick to respond and provide support to fix and replace my machine. I think a fundamental element of great service is communication and Perla and her team provided just that. Their products are also innovative and simplistic making a great addition to any modern kitchen.

This machine and brand is exceptional! I can honestly say I haven’t bought coffee out since this machine came into my home in December 2025. It’s that good. Grinding my organic beans - no, having the machine grind my organic beans! - every morning has been a game changer. To have my lattes, flat whites, cortados, etc, every morning at home is such a luxury. This is an investment in your health and happiness. Daily life upgraded! Customer service is superb too. I have contacted them twice for different issues (one user error and another subscription issue) and the staff is quick, kind, and has solutions ready. Best purchase all year. Easy to use, easy to love!

I've owned TK-01, gifted 2 01's - and purchased a TK-02.

Terra Kaffe's product and support makes for a great experience pre and post purchase.

It is a staple, and visiting family/friends always love using it.

From the beginning, they responded quickly and with lots of options for resolution. They went above and beyond my expectations. I have purchased multiple items from Terra Kaffe and will continue to support them. Love TK!

I have been using the TK01 for many years and it gives me a consistently great cup of coffee every morning. I don't use the milk function, mostly black Americanos. Lately I had an issue with ordering the subscription bundle so I called the support line and their staff solved my issue right away. I love the style and look that TK brings to my modern style kitchen.

With almost 4k drinks brewed I can say I have given my TK-2 a good run for the money. I have the original launch model of the TK-2 and have really enjoyed this machine. 1. the design / esthetic is beautiful and it is easy to use - front water fill access, easy bean hopper access, pull out water tray cleaning, all well designed. 2. the UI and the app are well designed, and honestly with more features than I will use. I am not a coffee nerd, I just like a few good options and I'm delighted with my chosen drink options. 3. For a full feature auto-coffee machine, this one delivers. 4. The team seems to be very responsive to customer feedback and this machine has the ability to update OTA so you can still receive benefits of upgrades long after the purchase. 5. Customer Service has been very responsive.
A couple of points where I think could improve: 1. The extended warranty was not all that i had hoped, it really only is valuable if the main part of the machine dies, so be forewarned. 2. I had an issue with the drip tray top cover magnets/attach tabs basically dissolving the surrounding plastic tabs, and this wasn't covered under the extended warranty nor did the company replace and I was told to purchase a new one ... which was annoying so I did a DIY hack to fix it. I felt this was a defect that shouldn't have ever happened. However, in the defense of CS, while under warranty, the bottom part of the drip tray had a warn/discolored area and they replied that with no issues.
Happy brewing!

I have loved my TK-02 machine. We have had it for a year. I love the versatility of it. I can make so many different drinks depending on my mood. I love that you don’t use filters or pods. The machine has worked so good for us and our household. Super pleased with it

Got a response from customer support in less than an hour and their advice fixed the issue on the first try.

I have been a Terra kaffe customer since 2021 and have owned both the TK-01 and TK-02. Recently my TK-02 experienced issues with the grinder. I contacted customer support and to my surprise a real human replied within an hour. They asked for a video and suggested some trouble shooting steps. Once I tried those steps and shared the video they quickly notified me of the repair options. Since I was out of warranty, the option was to purchase a repair packaged. But before doing so the team assured me that they guarantee they can repair the machine and extended a discount for being a loyal customer. While my machine is out getting repaired I also was able to rent the Demi machine which arrived before I had to send out my machine, ensuring I was not without a dictation machine at any point.

Machine makes excellent coffee. A few glitches so far but all were handled quickly with the support team. Very satisfied!

I had an issue with my TK02. Everyone involved was very helpful and kind and help facilitate getting my unit functioning properly in a timely manner.

I love my TK-02! Have had it for over a year and it had been completely reliable. I absolutely love the espresso and Americano coffee it makes. It is so easy and it cleans itself! All I have to do is dump the grounds and drip tray and add water and beans. After several hundred cups, it tells me to add a packet of cleaner and water and it cleans itself. I really could not be easier. Coffee at the touch of a button and walk away with my drink. And it lets me control temp, grind, size of espresso shot and other variables and save, so I have created several custom drinks. I truly love this machine.