Very helpful company. UK call centre for Enginers help and support. Highly recommend, also not too long to wait on the phone for Tech support Richard was very helpful and resolved the issue.
Bedrijf heeft geantwoord
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Technical help from Mohammed and Chris today. Very friendly polite and knowledgeable and patience helping sort the issues on 2 separate jobs Very easily from their experience and answers to correc... Toon meer
Bedrijf heeft geantwoord
Following a power outage my alarm system went into fault. But not a problem because the guys at Texecom got it sorted remotely in a matter of 10 mins. First class customer service and tech support👍
Bedrijf heeft geantwoord
So Texecom have updated their mobile app conectivity and remote login is now with email and password. Haveing been locked out and the installer no longer contactable i call texecom eplaining that thei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.
Contactgegevens
Bradwood Court, BB4 4PW, Rossendale, Verenigd Koninkrijk
- 01706 234800
- marketing@texe.com
- texe.com
4,0
Goed
128 reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Not good enough
I think that if you sell products, you shouldnt hide behind the statement 'contact your installation company'
I am not able to contact my installer, simply because they seem to have gone out of business.
I can no longer use my alarm, because it needs an installer id - which i dont have - because the installation company is not trading.
I am a technical person, and well able to configure this alarm, if given the information required.
I would not install another Texecom product, without an assurance of after sales service from the company. It's not good enough.
1 april 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the difficulties you have experienced with your Texecom alarm panel and understand your frustration, especially given the importance of home security.
As Texecom is only the manufacturer of the equipment, we do not install or maintain any alarm systems. However, we are committed to resolving this issue for you as quickly and efficiently as possible. We can look into your concerns and facilitate a takeover of your control panel if your installation company has gone out of business.
To facilitate this, could you please contact our Technical Support Team +44 (0) 1706 212524 (Mon. to Fri. 8:00 – 18:00) techsupport@texe.com
Your security and satisfaction are our top priorities, and we want to ensure that your alarm system works correctly and provides the protection your home needs. Thank you for your patience and understanding. We are here to help and look forward to resolving this matter promptly.
Kind regards,
The Texecom Team
Brilliant help from Tececom support
Really at a loss to understand why there are negative reviews on here
The systems are reliable if installed professionally ( too many diyers out there) and serviced each year so batteries where needed are replaced by decent brands
It’s and expensive system so if you want a trained specialist to help or service you shouldn’t moan at the cost- they are worth every penny
We needed to upgrade our Elite alarm system to the new version of the App (C2) but was unable as log in issue to the new App which was not there fault as I was not doing it correctly!!
A call to them resulted in an absolutely brilliant guy helping us to do this which was a no mean feat as I am an old non techie!!
The only thing I would suggest is that emails to the CEO get monitored and replied to as mine wasn’t
Great support and many thanks to the guy that helped me- he deserves a promotion and pay rise
David .C
26 maart 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that our support team was able to assist you effectively — especially with the app upgrade, which can be a challenge without being familiar with the tech. We’ll make sure your praise reaches the team, particularly the individual who helped you. Feedback like this truly means a lot to us.
We also appreciate your suggestion regarding CEO emails, and we’ll certainly pass this along to ensure all communication channels are monitored more closely.
Thank you again for your trust in Texecom and for highlighting the importance of professional installation and maintenance. We’re here whenever you need us.
Warm regards,
The Texecom Team
Awful product, avoid like the plague.
Awful product. I write this at 2.34am, because I’m currently awake listening to the sound of my alarm blaring at full blast (this is the 3rd separate occasion that this has happened) that cannot be shut off and I can’t get an engineer to come out and fix at this time. Between manufacture faults in the alarm panels wiring, random chirps and chimes, random tamper faults and it being very difficult to use I cannot recommend that you stay as far away as possible from this brand as possible.
18 maart 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
We’re very sorry to hear about your experience and completely understand how distressing and disruptive alarm issues can be - especially during the night.
Alarms are designed to protect and provide peace of mind, and it's clear that in your case, the system has not delivered that. While our products are rigorously tested, faults can occasionally occur due to installation, environmental factors, or configuration issues. This is why we always recommend installation and maintenance by a qualified professional who can identify and resolve issues quickly and effectively.
We genuinely regret the inconvenience you’ve experienced. If you’d be willing to share more details, we’d appreciate the opportunity to investigate further and pass on your feedback to the relevant teams. You can reach us directly at marketing@texe.com.
Kind regards,
The Texecom Team
Cannot recommend Texecom
I would advise private householders looking fir a security system to avoid Texecom. Unless you want to pay high call out charge to engineers to fix simple issues. I changed my broadband provider which produced ac system alert Coms 1 fault on my control panel. I worked out what to do but just needed a bit of help and rang Texcom's technical helpline. There is a reiterated message saying the service is only available to professional installers advising one to contact such. I have a Honeywell central heating system who have been extremely helpful, never directing me to the engineer who installed it.Shame on you Texecom. I now have to pay a large sum I cannot afford for a call out in relation to what must be a common problem. They do have a couple of very limited videos on You Tube and elsewhere insufficient info except for the professionally initiated.
4 februari 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
Texecom’s technical support service is indeed designed specifically for professional installers, as our systems are complex and require trained personnel for installation and maintenance. This approach helps ensure that systems are configured and supported correctly, maintaining the high standards of security our customers expect.
We understand your frustration, especially when facing a common issue such as a broadband change affecting system communication. While we cannot offer direct technical support to end users, we are actively working to improve our online resources and guides to make information more accessible for situations like these.
For further assistance or feedback, you’re welcome to contact us at marketing@texe.com and we’ll do our best to guide you towards a suitable resolution.
Kind regards,
The Texecom Team
A clunky 80s-style alarm system
On the advice of an experienced installer, I had a complete Texecom alarm system installed two years ago. This was supposed to be a much more professional system than my old DIY alarm system (Woonveilig). The opposite is true. The entire look and feel of all the components and the user experience are straight out of the 80s. It cannot be integrated with any other smart system in your home in any way. The app is so confusing that you can never find out who armed or disarmed the alarm and when, or which sensor triggered it. Automations don’t work. There are frequent error messages, and I often have to contact the installer just to keep the system running. I miss my old system, which cost a third of the price.
2 februari 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for your detailed feedback—though we’re sorry to hear that your experience with the system has been disappointing.
We understand your concerns around the interface and smart home integration. Our systems are designed primarily for professional-grade security, but we fully appreciate that expectations around usability and automation are evolving. We're actively working on an updated version of the Connect App that will offer enhanced functionality, including improved automation features and a new user experience.
It’s also worth noting that, the current Connect App can display real-time system status, show which user has armed or disarmed the alarm, and identify which sensor was triggered. We're sorry if that functionality wasn’t made clear during installation - these features are available and intended to support better system visibility.
If you would like us to help address the issues you’ve mentioned, please reach out to us directly at marketing@texe.com.
Thanks again for your feedback - it helps us improve.
Best regards,
The Texecom Team
Have used Texecom for years
Have used Texecom for years - most of our systems use smartcom which customers love the app and we love remote diagnostics
8 januari 2025
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for your continued support over the years Paul! It’s fantastic to hear that both you and your customers are enjoying the SmartCom and the Connect app. Remote diagnostics really does make life easier, and we're delighted it's proving valuable for you.
We truly appreciate your trust in Texecom and look forward to supporting you for many more years to come.
Texecom house alarm in the UK
We use Texecom alarms in our house in the Uk (London). Our experience with it over the last 2 years has been that it’s a terrible product - we are new home owners and were relatively clueless about house alarms so went with Texecom cause our neighbours use it too, and because it was advertised as being ‘pet friendly’
Our experience has been that the system is extremely buggy. Constant problems (false alarms, panel not working, alarm not working, connection not working, sensors not working etc). The sensors need to be ‘serviced’ annually which means someone needs to come round to replace the £5 batteries for £300 every year. You also have zero autonomy to do anything with the system yourself. Any issue you have to go through the provider which causes huge delays.
A one star product and definitely a regret of ours that we did not research house alarms more carefully before getting this installed in the house.
28 december 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for taking the time to share your experience, and please accept our sincere apologies for the issues you’ve encountered with your Texecom alarm system. We understand how vital it is to feel secure in your home, and we’re sorry to hear that your experience has fallen short of expectations.
As the manufacturer, we design and supply the system, but we don’t handle installations or direct service. These are managed by independent installers, who set their own pricing and service terms. If you could provide us with the details of your installer, we would be happy to look into this further please email customerservices@texe.com.
We’d also like to clarify that our system is designed to offer full autonomy through our app, allowing you to control and monitor your alarm remotely. This feature aims to give you more independence and reduce the reliance on installers for everyday management.
We truly regret any inconvenience you’ve experienced and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out directly, and we’ll do our best to assist you and address your concerns.
I have installed Texecom for 20 years…
I have installed Texecom for 20 years and yes there have been issues in the past but they was very quick to resolve the issue and alot of these was down to 3rd party companies. Apart from being easy to use there keypads are the best looking around compared to others and all our clients are very happy with the installation. I can always rely on Mark to for advise and guidance for product knowledge. Keep up the good work.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Greg for your continued trust and support over the past two decades! We are thrilled to hear that you and your clients are very happy with the reliability, design, and performance of our products. It's especially rewarding to know that our team, including Mark, has been able to provide the guidance and support you need. Your feedback is invaluable to us as we continue to innovate and deliver the best solutions. We look forward to many more years of partnership!
Why Ultrus smart homes use Texecom
We have been installing texecom for 5 years as a business and i personally have for 10 years.
There is no question that texecom has the most aesthetically pleasing products available on the market which for us is the most important as although it is a security system, you will have a device in most rooms of your house/business, so it is imperative that it looks great.
Also, they are easy to deal with, especially our account manager Dan.
It is the only alarm brand we use and it is great to support a British company.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Connor for your 5-star review! We're thrilled that you appreciate the aesthetics of our professional security systems. We completely agree—it's important for security devices to not only be highly functional but also blend seamlessly into their surroundings.
Delighted to know that Dan and the Texecom team are supportive of your business needs. We're proud to be your trusted brand and to have your continued support for British manufacturing.
The alarm system keeps failing
To be honest the alarm product I was sold 3 years ago has never worked. Every 4 or 5 months one of the sensors fails and the company clearly haven't any idea why. So now I would like my money back.
So now I've had the most useless reply "sympathising" with me. The fact is for 3 years YOUR product has failed. Sort it out with Moore Secure and give me my money back. If not I am going to the small claims court
30 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you for your feedback. We're sorry to hear about the issues with your alarm system. We understand how frustrating this must be, and your security is of upmost important to us.
As a business that works directly with distributors, we rely on installation companies to handle specific product-related issues. We recommend reaching out to your installer so they can assess the situation and provide the necessary support. They should be able to work closely with you to resolve any ongoing issues.
While we don’t handle end-user issues directly, please rest assured that we are here to support our partners to ensure the best possible outcome for you. Thank you for bringing this to our attention.
Please can you send your contact details by email and confirm the branch you dealt with at Moore Secure to our Customer Response Manager at customerservices@texe.com
20 years with Texecom!
Working in the security industry for over 20 years
I have used pretty much every intruder system there is.!
Texecom has always been my go to Brand.
From small domestic to fully policed systems Texecom wins hands down.
That linked with the fantastic support from the Tech team, pre sales team, and their amazing Rep Lisa Heaps, I have everything I need.
Im always kept up to date with new products and updates so my customers also feel they really get value for money.
Thank you Lisa and the team for always supporting myself and the industry when it counts...
27 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Pete for your continued loyalty and for the kind words! It’s fantastic to hear that Texecom has been your go-to brand for over 20 years. We strive to provide the best support and products for all our customers, and we're delighted to know that Lisa and the team have made a positive impact on your business. We look forward to continuing to support you and the industry for many years to come.
We recently worked with our London…
We recently worked with our London Texecom representative Daniel Stoute on a security upgrade project, and the experience was exceptional from start to finish. The representative was not only highly knowledgeable about their products but also took the time to understand our specific project needs, providing tailored solutions that perfectly aligned with our requirements.
The level of professionalism and customer service demonstrated was truly outstanding. It’s rare to find a company that combines industry expertise with such a high level of personalised service. The representative was attentive, responsive, and went above and beyond to ensure we were fully satisfied with every aspect of the project.
We are extremely satisfied with our decision to work with Texecom and would highly recommend them to any business looking for reliable and effective security solutions. Their dedication to quality and customer satisfaction is second to none.
Thank you, Texecom, for delivering an excellent experience!
2 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you so much Adam for the wonderful feedback. We’re thrilled to hear about your exceptional experience with Daniel and how our tailored solutions met your project needs. Providing personalised, professional service is what we at Texecom aim for. We greatly appreciate your recommendation and look forward to working with you on future projects!
As a NSI gold installer of intruder…
As a NSI gold installer of intruder alarms we have found the Texecom product range to be not just easy to install but more importantly reliable.
great technical support and fantastic reginal support team
26 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Phil for your 5 Star review. We’re pleased to know that our products and support always meet your expectations as an NSI Gold installer. Reliability and ease of installation are key priorities for us. We appreciate your partnership and look forward to continuing to support you in the future!
We are an NSI Gold Company and have…
We are an NSI Gold Company and have been using Texecom for many years now.
Texecom are a trusted manufactor with products and staff that we at Hewes are proud to work alongside with.
26 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Matthew for your 5 Star review. We greatly appreciate your trust and long-term partnership with Texecom. It’s always an honour to work alongside companies like Hewes Security, and we’re proud that our products and team continue to meet your high standards. Thank you for your continued support, and we look forward to many more successful years together!
As an SSAIB accredited installer we…
As an SSAIB accredited installer we have used the Texecom equipment for 25 years and believe that this is the best intruder alarm manufacturer on the market. Great products , great support and great people within the business itself.
23 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Martin for your review and for your loyalty over the past 25 years. We're pleased to hear that you’ve continually found our products and support reliable. It’s wonderful to hear that you value not only our products but also the people behind them. We appreciate your continued trust in us and look forward to working with you in the years to come.
I've been a loyal Texecom customer for…
I've been a loyal Texecom customer for many years, and my experience with their products and services has been consistently excellent. Their team is always helpful, and on the rare occasion that issues do arise, they resolve them quickly and without hesitation. I’ve come to trust Texecom for their reliability and dedication to customer satisfaction. The staff is knowledgeable, professional, and genuinely invested in making sure you get the best support possible. I highly recommend Texecom for their systems and unwavering loyalty to their customers. Great company, great people!
Thank you
MH
ATOM SECURITY UK
20 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you very much for your kind words and continually choosing Texecom's products and services. It's great to know our team has been able to support you effectively. We value your trust in us and look forward to continuing to serve you for many more years to come.
Antwoord van Texecom Ltd
Thank you Olly for your kind words! We're delighted to hear that you've had a great experience with us. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Innovative with great levels of support
It is great to work with a company that demonstrates true innovation and also with the support to back it up. Would highly recommend to get the best results.
16 september 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
We really appreciate your fantastic feedback David. Innovation and support are at the heart of what we do, and it’s wonderful to know you’ve had a great experience working with us. Thank you for the recommendation – we’re excited to keep delivering the best results for you!
A great business
A super collaborative business to work with and they have been so supportive of us. Well done Texecom !!
29 augustus 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Thank you Brooknight Security for the great review.
We pride ourselves on being collaborative and supportive, and it's wonderful to hear that your experience has reflected that. We're excited to continue working together – and thanks again for the kind words!
Easy to use System
Fantastic, easy to use system which enables me to have peace of mind at all times.
4 juli 2024
Review zonder uitnodiging
Antwoord van Texecom Ltd
Hi Andy, we're thrilled to hear that our system has given you peace of mind! Making things easy and reliable for our customers is exactly what we aim for. Thank you for taking the time to share your experience.
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