THATS SO FETCH Reviews 

DO NOT ORDER FROM HERE. Complete scam. Placed a £158 order in February and returned within time frame- it is now May and I have still not received a refund after sending several emails and being lied to by the customer service team that I will get a refund back to my original payment method.

My daughter found the perfect dress for her school ball, unfortunately it was out of stock but she ticked the box to say “notify me when available”. On 5th March she got an email saying it was now available so we ordered it that same day. It’s now 15th May and still no dress. Her ball is next weekend. I have obviously tried to contact - no phone number! Through the chat they just keep saying it will be arriving in the next two weeks. And guess what, they also said no refunds! Not a happy customer.

Do NOT buy from this company!! Absolute scam artists, been waiting weeks for a dress to arrive that was purchased on 2-3 day express delivery. No sign of it and I’ve tried to contact them MULTIPLE times and got absolutely nothing in response. Ridiculous, will be going through the bank to get my money back.

What a terrible company NEVER buy anything from them!!!
The dress that turned up was cheap, poorly made and didn't fit.
Then I find out that they DON'T give you a refund which is against your UK statutory rights when you buy online, they give you a credit note. I wouldn't buy anything from them again.
When I contacted their customer service they took 5 days to get back to me, not the 24hrs they state on their website.
RUBBISH, RUBBISH, RUBBISH!!!!! Just like their clothes.

Do NOT buy anything “pre-order”!!!

The estimated arrival dates are a scam. It is two months past the estimate estimated arrival time, and mine hasn’t even shipped. I tried to cancel it, but they said they will only exchange or return it for store credit. So if it comes at all, my prom dress will come months after graduation. Adding: Their response to this is a lie. It was never delivered.

I ordered a gown for my daughter’s Cotillion, checkout said 2-3 weeks. The event came week 4 and I emailed to say where is the dress and that I am requesting a refund. They said sorry no refunds only returns. Now keep in mind, the dress has not shipped out yet. I emailed 2 more times requesting a refund, they keep saying credit only. Week 6 I received an email saying they are shipping the dress. I emailed again but they are insisting no refunds. This is a scammy site, stay away.

I’ve gotten two dresses from them. One for me and one for my sister. My sister’s arrived fine and it’s nice. However, the communication has been appalling on my second dress!! I’ve emailed twice and no response as to when my dress will be shipped for pre order.

Krystal had great customer service

Worst company to deal with. Have been waiting for a dress for 2 months now. No returns just exchange. Do not buy from them. Feels very much like a scam.

***"""Do not order from this company *****"

I order 2 dresses spent £150. one arrived as stated but didn't sit right. I returned weeks ago and they have received back within return time frame and tracking states they have received back - they are basically delaying refunds. the second dress was also a pre order shipping date was April l. I've still not received and the event has passed and the refusing to cancel order and refund even though they have not shipped me the product and they are well over the date they stated on order. customer service basically don't respond or when they do they are no help at all they just say thanks for waiting or sorry we cnt refund not what they state on refund policy, or buy something else from us. absolutely disgusting.

Their returns policy is atrocious. If you pay for express shipping and it doesn’t arrive on time they like to use their “estimated shipping” verbiage on the website as their safety net. Given that the return policy is already limited to store credit, requiring a customer to pay for a late 'Express' delivery and a subsequent return fee is poor service.

Worst customer service, they updated their policy and refuse to cancel the order based on the policy in effect I placed my order. When I purchased a prom dress, their policy read as follows : 5. Delayed Pre-Orders

If your pre-order item has not been dispatched within 21 days after the original estimated dispatch date, you may request cancellation of the affected pre-order item for a full refund to your original payment method.

This right applies only to the delayed pre-order item and does not apply to any in-stock items purchased in the same order, unless otherwise required by law.

The initial order said the dress would ship in mid April, in time for Prom. The dress online now displayed a mid May ship date (although I never received notification) so I contacted them to cancel the preorder based on their policy. I took 5 days for them to reply only to send me their updated policy and still refuse to cancel the order. They’re still refusing to cancel my order although I’ve provided all the details and now I’ll get the prom dress after prom! DO NOT BUY FROM THIS COMPANY.

i ordered a dress a couple months ago, got it and returned it straight away because the quality was horrible. I then ordered a dress one month ago on pre order for my formal that’s coming up in a month and now it’s getting pushed back an extra month so i will receive my formal dress after my formal. very disappointed and a waste of money for the quality and the shipping time.

Ordered two items but didn't find them particularly flattering and found the quality didn't match the price so I returned them both. Obtaining a store credit voucher is quick and easy but you have to specifically request a cash refund. Customer service were very friendly and responded efficiently however it took over 2 months for me to get my money back having returned the items. Emailed back and forth regularly asking about my refund, have now allegedly been issued it but the money takes up to 10 days to hit your account so still no refund yet!! Avoid unless you are willing to retain store credit refunds as the return process is long and difficult.

I ordered a dress that unfortunately didn’t fit, but customer service was excellent. They made the return process simple and helped me get store credit quickly. The whole experience was easy and friendly.

Ordered a dress on March 4. Had not received it as of April 10. specifically said it would be shipping in 5 to 7 business days the day I ordered it. Reached out to customer service and they said the dress was on backorder. When I ordered the dress they never advised me this would be backorder and take longer. Terrible customer service, not offering a refund and the dress was never even shipped due to backorder which I was never aware of, but they charged my card on March 4 the day I ordered the dress that wasn't even available.

Ordered 3 dresses sent them back over a month ago asked to be refunded to original payment and still waiting absolute joke DO NOT BUY FROM THIS COMPANY you will be constantly emailing them and they come back with the same stupid response they need to wait till it’s been scanned in what even after a month really the quality of the clothes are terrible if someone wants to respond to this email feel free

So disappointed with TSF. Communication is appalling; it's honestly like a bunch of kids have set up shop and CBF with the actual real side of running a business. Trying to get any form of resolution or a clear way forward is a bit like finding a needle in a haystack. Total shitshow. Quality of the item is a bit 'Shein'.

We read the review here first and seems it’s safe to shop from them. We purchased two dresses and paid for express shipping with 2-4 business days. But the parcel didn’t arrive until the 6th day, which was too late. So be careful with last minute buy. We requested to return but it’s not free either. I have wasted nearly £20 now for nothing. For return, they issue store credit automatically, you have to email to request refund, and the refund will take two extra weeks. I have requested refund and see how it goes, will come back and revise my experience after the refund is complete.

A dress that I had on pre order was not going to come in time (my fault, not there’s) and the customer service following was exceptional. They responded almost immediately, on a Saturday, walked me through store polices, and let me decide how I wanted to move forward.