THATS SO FETCH Reviews 

Bad experience with this company.
Ordered something on pre order which was very misleading.
Said to arrive in Early April, and wasn’t shipped until the middle of June.
Customer service was ok, not much help and made it difficult to return for a refund.

Do not even bother with this company. Horrible customer service. I have ordered 2 dresses on March 27th, pre-order and it clearly states order will be out start/mid april. I didn't get any confirmation waited till end of April emailed and they said orders will be shipped out and sent start of may/ mid may. So they pushed it back and didn't even bother to inform.
Now its way part march (sent an email around end of may asw) and its nearly mid june, I have sent multiple email in the last 2-3 weeks and no responses have been given.

I have also ordered another jacket 1 week ago, this was not pre order it was supposed to come/ be shipped out within 5 days and I have received no confirmation for this one too.

Poor customer service and well overdue delays that dont get looked at.
I ordered the dressed for an event and its been nearly 3 months and they still havent arrived/ not been shipped or packed at all.

On their website it clearly states "If you have not received your parcel within 5 business days of placing your order please contact our team with your full name and order number so we can look into this immediately for you."

They infact do not reply at all and they dont live up the "respond within 24 business hours"

If I could give 0 stars I would, I ordered a pre-order dress in April as it stated it would start shipping late may as I need the dress for late June, then a couple weeks later on the website it says it would start shipping mid June, I emailed the company to get an estimate date and they were completely useless giving no information, now on the website it says it will start shipping late June. Not sure if I will ever get my dress!

I ordered a dress for a work conference after it was advertised as in stock and available for express delivery. Was then emailed to be advised there was an error with their stock count and the item was actually out of stock. They seem to have only offered store credit as a result from this.. have heard nothing since requesting a refund from a fault of their own.

Do not order from here. I bought a dress the 4th of march that i needed for the beginning of May. The dress was out of stock when i first found it so i had them email me for when it came back into stock. I immediately bought it when it did as i really wanted the dress. About a few days after i ordered the dress i went back to the website and seen that it said the dress was on preorder until early April, I was apprehensive as i wondered would this effect my dress as i had not got any email about it being shipped. I emailed them the 21st of march to address this issue and they told me it was on preorder until late April which was different on the website. I emailed them back and asked if they knew would it come before may and they said it should do. It is now the 9th of June a full three months later and i still have not received the dress. I asked for a refund as the event i needed the dress for had happened and i no longer needed it and clearly they did not have the stock. They would not grant me the refund only store credit which i did not want because i never want to order from here again so i chose to wait for the dress. On the 22nd of may after i had to email them again they told me the stock would arrive the following week and it would be shipped and i received no email about it being shipped so i emailed them again 3 days ago and they haven’t replied. It is unacceptable to wait for a dress for 3 months and be told the stock is arriving soon every time i email them when clearly it is not. I spent a lot of money on the dress and am genuinely so unhappy about the outcome of this order, so i would advise to not buy from this website.

If I could rate 0 stars I would. Order some items in APRIL, followed up in MAY as we hadn’t received them yet and they said it’ll arrive mid May as it was a pre order. It was NOT a pre order when we bought the stock. Followed up at end of of May as the items still hadn’t arrived, and they said they’ll arrive mid June. Absolute useless bunch of girls that cannot run a business

Really shocking returns process!
They issue store credit and then you have to email if you want a refund which takes an additional
2 weeks.
Received the store credit 4 weeks ago and still no sign of getting my money back. Won’t be using again and wish I’d read these Reviews before ordering!

I am extremely DISAPPOINTED with my experience.

I returned items to this company using tracked delivery and the return was delivered to their warehouse around a month ago. Their website states that refunds are processed within a few business days of receipt, however my refund has still not been processed.

When I contacted customer service, I was told the refund would be processed within the next two weeks due to a backlog of returns. After waiting those additional two weeks, I was then told to wait another two weeks as my return still had not been processed. At this point, my return has been sitting with them for a month and I still have to wait another 2 weeks for a refund.

I also have outstanding items from the same order that have not been dispatched. One item was a preorder and I was later informed there had been a delay with the shipment. While delays can happen, I was not proactively informed and had to chase for updates myself. Another item which wasn’t on pre-order I haven’t received, as the excuse was they send items with pre-order, however I had already received a parcel from them, so the dress could had come with the first delivery.

Customer service have responded to my emails, but the responses have largely consisted of weak apologies and requests for more time rather than clear resolutions or accurate timeframes.

Based on my experience, I would STRONGLY advise customers to not spend your money here.

To ensure others that this is a real review, as I have seen the company replying to reviews, my order number is #UK185808

I'd give it a zero and not a one star! Don't order from this so called company. We ordered a pre-order in April for May delivery and now the pre-order has been pushed to June. I have contacted the company and have only received a "hey, it's coming next week!"....and now...I am being ignored! Go to the shops and buy with a human rather than this online joke! Contact your bank and dispite your transaction!

Stay away from this company!! I would give give 0 stars if I could!! Ordered a dress for daughters prom, when it wasn’t shipped a week later I contacted them for them to tell me it was a pre sale! I’m sure it wasn’t when we ordered it!! Dispatch says mid June but I’m fully aware this dress won’t turn up in time after reading all the reviews! I asked or a refund on the dress which they won’t do and only offer store credit and exchange! Which is no good! I needed the money back to buy another dress that would get her time! I’ve argued with the company that I am entitled to a refund! But because it’s a pre sale item they won’t refund! They advertise the dress and then order the dress in meaning it will never arrive in time! They blame shipping and delays as estimated dates! They provided the worst customer service by their policy that they can’t cancel a pre sale dress! And only offer exchange or store credit! Majority of items are pre sale that will never arrive! I was luckily enough to find a company who provided excellent customer service, went above and beyond to help get my daughter’s prom dress in time!

Stay away from this company!!

Do not purchase from this company. Took 2mths to receive my order. The sizing was extremely large even though I ordered a size 8. No response from emails until I got my bank involved. They refused to refund my items saying only store credit then charged me for return postage label to only then say I was outside of the returns time frame due to it taking 2mths to arrive. So now I’m stuck with a dress 3 sizes too big and out of pocket for a returns label they did not provide me with.

Scam. Pre ordered a dress the 30th March. It was due to ship mid April. Now it’s due to ship end of May. We are now at the end of May and I am sure it will change to mid June shortly. I need the dress for June but have given up hope. I asked for a refund and they said I can only have store credit, which is absolutely wild. Under consumer law you can cancel for a full refund if the goods are not delivered in the agreed or reasonable time frame. Two months has exponentially exceeded the agreed time frame. It’s unfortunate I was excited to try this clothing brand, but as seen by other reviews I don’t think anyone will actually receive an item from them.

hi there,
i havent recieved my order yet but my prom is on the 29th of june, my order is set to pre order 'early June'. after reading these reviews i am beggining to get panicked about not having a dress to wear for prom and i havent had a reply yet from the live chat. is anyone in this thats so fetch team able to garuantee my dress will arrive before mid june?

I ordered 3 dresses in a size 6 that were discounted. When they arrived on 14/05/26 they were slightly tight (my usual size in stretchy fabric is a size 6 but unfortunately the fabric in this case doesn’t have as much stretch) so my intention was to swap all of them for a size 8. I tried to do this through the designated channel but was told I could not as they were final sale. I sent a very nice email immediately to the customer service email and explained that I didn’t realise I wouldn’t even be able to exchange sizes and asked if it would be possible to sort out a size exchange. I had no response so I sent a follow up email on the 18th of May gently reminding them that I hadn’t had a response and I was waiting to see if we could sort out the exchange. Still no reply. So on the 19th I sent a message on their instagram account which they didn’t reply to either. On the 20th of May I sent a second message on their instagram account (both of which haven’t been read yet 25/05) asking if I could please get a response. I also filled out their pop up prompt that asks you to fill out your query alongside your information in order for them to get back to you. Additionally I sent a 3rd email stating that it was the 3rd email I had sent as well as trying to contact them via their other channels and asked if I could please get a response. Eventually around lunch time on the 20th of May I got an email response from Krystal saying that unfortunately they were not able to exchange anything as per their returns policy but they were happy to refund me the postage. She also added I should contact her if I have any other questions. After waiting pretty much a week for a response I had to chase down I didn’t find this very helpful as I would still be stuck with 3 dresses I can’t wear and to be honest if I were the owner of this business I think I would care to try and find an amicable solution so that the customer has a good experience and enjoys their purchase and hopefully is inclined to repurchase at some stage. I replied to that email pretty much 1hr later and explained again that I was unaware that the items were final sale and explained that I wasn’t asking for a refund or store credit, just a size swap. I added that I had checked online and that all 3 dresses were still available in a size 8 and I was happy to pay for the postage back to them and back out to me. Today is the 25th of May and I have had no response. I have been completely ignored. I find this behaviour very unprofessional and rude. Firstly I had to chase them up so many times to even get a response. Then when I got one there didn’t really seem much effort to try and find a solution that could be beneficial to both parties (I assume that providing my request isn’t unreasonable and doesn’t financial penalise them it’s in their interest to try and make the customer happy). And finally when I tried to come up with a viable solution (given the sizes were available) that wouldn’t impact them financially (offered to cover postage back and forth) and would mean I get to wear 3 dresses I otherwise couldn’t I just got ignored. All in all this has been a terrible experience (waste of time and money) and I wish I had read all the terrible reviews on here before wasting my money. We have moved more so to online shopping these days and the down side is that you don’t get to try on the items before you purchase. It’s very sad that some companies have such a bad attitude and lack the skills and care to try and accommodate for certain situations.

I ordered a dress at the end of march, they told me it would arrive by the end of April. It hadn’t, so I chased them up and they said it would be sent in the next two weeks, it has been over three weeks since then and it still hasn’t been sent, I have tried to chase them up for an email but they haven’t replied to it. 0/10

this is a horrible site - they are SCAMMERS!!!! i preordered a dress in april and they keep lying saying there are delays to shipment for nearly 2 months now. i replied asking for a refund immediately and they did not reply.
DO NOT BUY FROM THIS WEBSITE THEY WILL SCAM U

Pre ordered a dress that was due to be shipped ‘late April’. By mid May, I had received no update so therefore requested a refund. I was told I would only receive a refund if the dress was not shipped by the 18th of May. Having told them on the 22nd of May I would still like a refund as I no longer needed the dress as I had to make sure I received an outfit on time, they magically shipped the item 1 hour after I requested a refund for the 2nd time. Please just avoid, not worth the hassle.

The WORST online shopping experience I have had. I pre-ordered a dress for my graduation, the website originally stated it would arrive early May. It is now the end of May and it still has not shipped. When I reached out to cancel the order they refuse to give me a refund for the false advertising and mistakes that THEY MADE. Have also been giving me a 2 week timeline for 4 weeks. AWFUL I JUST WANT A REFUND AND TO CANCEL MY ORDER. This is for my UNIVERSITY GRADUATION. Don’t waste your time or money.

I’ve ordered a dress now that was ment to be dispatched at the start of may it now the 20th of may and it still hasn’t been dispatched I have msg them many times no response I can’t even cancel my order neither will I be able to send it back!

Stay away from this company!
Pre ordered some dresses for my daughters ball - initially it was continually delayed but now I’m not even receiving any reminders or updates and still have not arrived? Clearly they are planning to keep payment and not deliver - relying on poor comms to wear customers out.

I returned some other dresses and wrote to say I want a refund but they issued a gift card instead.
This is a fraudulent company relying on tactics to retain payments. Should be reported!

UPDATE: I refer to their response below.
1. they have still not replied to my demands for a refund of items ALREADY returned.
2. there has been no update or comms about the items that i ordered which are yet to be delivered. No online company has ever delayed delivery by 3 months. This one has even refused to cancel the order as they clearly want to keep my money.
So please DO NOT believe the polite response below and excuses - I am a lawyer and know a scam when I see one.