I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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Lees wat reviewers zeggen
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Toon meer
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Toon meer
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Contactgegevens
89 5th Avenue, Suite 802, 10003, New York, Verenigde Staten
- cs@the3doodler.com
- the3doodler.com
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So many creative ideas, not enough time
Love this product! Hours of creative fun: got so into my project, lost track of time completely. Hoping to use it more now that we're all stuck at home. Cannot wait to teach my nieces to use it!
Happy Child = Happy Parent
My daughter happily spends hours playing with her 3Doodler, and especially right now - it is fantastic! With the added bonus of helping us home school, I couldn't be happier.
Very good product
Very good product, helped with making ideas visual.
Wonderful creative product
Wonderful creative product - great fun to use. Helpful customer service.
Disappointment
Purchased the 3Doodler Start as a Birthday gift for my 11 yrs old and she got to use it twice. Clogged after 1st use and I was able to clean it out. Clogged after second use and we tried to clean it out before we put it on the charger. Unfortunately not able to unclog it. What a disappointment.

Antwoord van 3Doodler
terrible customer service and product.
Absolutely the worst product on the market. Don’t even get me started with the customer service. Opened it up and tried using it to have it not work after 30 minutes. Customer service wanted me to pay for it to be shipped back and stated until they see if it’s my fault they wouldn’t reimburse me. They wouldn’t just ship a new one out and then figure out what was wrong with this one. They were very rude through email and after 77 emails I gave up. Piece of garbage along with some of the worst customer service out there. Everything could have been solved if they just sent me a brand new unit so I could enjoy it, but instead they said no they wanted to see this one first to make sure it wasn’t something I did.

Antwoord van 3Doodler
Always a quick delivery
Haven’t received my package although
Haven’t received my package.
And when purchasing the item from 3Doodler AUS I was not informed I was paying in us currency until I finished paying, all though the actual pen I bought last year is outstanding so not all bad
Links to lesson plans with extensions…
Links to lesson plans with extensions please forward as a teacher or pfd document lessons.
Thanks
Super fast delivery, excellent quality.
Super fast delivery from Hong Kong to Switzerland (4.5 days from the order to delivery). Excellent product quality.
Jeffrey is has been very helpful
Jeffrey is has been very helpful, in terms of sorting out my shipment issues. Thanks a lot, much appreciated!
Amazing service
Was fast easy and came on time. Have been using it everyday and love it!
This is my first 3D pen.
This is the fisrt 3D pen I've purchased, I watched a fair few Youtube videos to pick something that would suit me. My 3Doodler came in good time and as it was as described on the 3Doodler website. I'm pleased with my purchase. Haven't tried using it yet but I hope it exceeds my expectations.
Good service
I ordered 3D doodler because my little niece loves drawing. She was so happy when she got this present. Fast delivery, easy to order. Thanks!
Any problems with my last order
Any problems with my last order.
Delivery on time and no issue with packaging.
My daughter is so happy to unpack all products. Best service
i like the fast shipping and handling…
i like the fast shipping and handling but sometimes the prices are very high
please lower your prices a bit
very bad shipping
exorbitant shipping price (more than half the price of the items) for very slow shipping and the custom declaration was incomplete (no value statement on the package) so the custom is sill holding the package waiting for proof of value.
I strongly advice against buying from them unless you live in the US.
Treatment of European customer is awful and their product is hard to find in Europe so they use that to make us buy directly from the US website.
I liked their product but the company policy and customer treatment is very lacking at best.

Antwoord van 3Doodler
Awesome company really helpful.
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