I bought a 3doodler for my son for Christmas. It broke after two uses. No replacement sent and no refund given. Automated reply each time. Do not buy it breaks easily and the service is terrible.
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Lees wat reviewers zeggen
I bought my 3d pen second hand and it works AMAZINGLY! (It was unused) I only have a few problems. One problem was the small handle on the un-jammer tool - I burned myself because my hand slipped on t... Toon meer
As a customer since 2014, I've been dealing with various issues; lost plastic orders, pen issues, usual plastic purchases and so on. Normally, all went just fine; and whenever a problem turned up, 3... Toon meer
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The qualit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Draw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
Contactgegevens
89 5th Avenue, Suite 802, 10003, New York, Verenigde Staten
- cs@the3doodler.com
- the3doodler.com
3,1
Gemiddeld
140 reviews
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I love that 3Doodler offers products…
I love that 3Doodler offers products that are safe and biodegradable, in a world that has become a cheap, throw away society, they're holding fast to the values that will save our plant for our children's future. We now own 3,
3Doodler starts, so my kids can play it with their friends. I just recently bought a Create for myself and hope to buy supplies to make jewelry and Christmas items with it. I love how easy it is to use and how fast kids pick it up and have a great time. It takes time to make the goodies, so that's why I had to get more 3Doodler Starts. I hope in the future they add value packs and coupons on their site so we can enjoy creating fun items, like Barbie and Lego custom accessories and items for holiday presents made by the kids.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Monica,
Thank you for your Five-Star-Rating and for your appreciation.
We care about our community of users and that means making sure every 3Doodler experience is a safe experience. We are happy to know that our product is part of your family fun and we heard you loud and clear -- That is why the 'Doodle Deals' monthly promotion is back. You can purchase various products at a discounted price.
Make sure to check out our official website to check 3Doodler's latest deals here: http://the3doodler.com/shop/#
Thank you and have a wonderful day!
Best regards,
The 3Doodler Team
My kids absolutely love the 3D…
My kids absolutely love the 3D doodler!! It is hours of fun and creativity!!
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Tanya,
Thank you for your Five-Star-Rating and appreciation.
If in the future, you and your kids need assistance, please don't hesitate to contact us. We would be happy to teach you some tips and tricks.
Have a wonderful day ahead!
Best regards,
The 3Doodler Team
Great idea but poor terrible design
I have 24 - 3Doodler Start pens for a year. The concept is great. Kids love it. The company need to improve on the design. The pens get clogged or the filament get jam. Once it's jam or clog, it's really difficult to fix. I'm down to 5 good pens after one year. 3Doodler support team doesn't help. I really love the product, if only it could last longer.
5/28 Update: Someone from your team reached out via email about my concerning review. I reply back but never heard back from the representative. If you are able to resolve my issue, I would love to have a phone conversation/email correspondence with you or anyone from your team. Please let me know what is the best way to reach you.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Steven,
Thank you for your appreciation and for taking the time to leave a review, we welcome all feedback as hearing from our customers is the best way we can to learn more about products and the overall experience of our customers.
One of our company's aim is to provide high-standard quality products and we continue to find ways to improve every day.
We’d like to learn more about your specific experience and we hope you will give us the opportunity to discuss this further with you. Please allow us to turn your experience into a more pleasant one, our 3Doodler team will be waiting for you.
We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Thank you.
14-year-old niece loves it
I bought 3Doodler pen for my 14-year-old niece. She loves it. She’s a pretty stressed out kid sometimes and likes hands-on, quiet activities to focus on. She’s also creative so this was the perfect gift. When I ordered refills, they took a long time (something about customs randomly selecting that particular box for inspection or something). Their support team was friendly and responsive.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Hello There!
Thank you for your Five-Star-Rating and We are happy to hear that your niece loves the 3Doodler pen.
If one of these days you and your niece wish to know more tips and tricks for Doodling, please contact us. Our 3Doodler Team will be so happy to hear from you and assist you.
Best regards,
The 3Doodler Team
My daughter LOVES this product
My daughter LOVES this product. it is easy to use, colourful, and she can make whatever is in her mind.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Rosie,
Thank you for your Five-Star-Rating and for your review!
We are very happy to know that your daughter loves the 3Doodler and is having fun with it. Have you checked out our new 3Doodler Start kits and molds? We are sure you and your daughter will love it.
You may check them here: http://the3doodler.com/shop/#
Have a wonderful week!
Best regards,
The 3Doodler Team
Fun and develops your creativiyy
It was a present for my little sister who is really artsy, and she loved it. It’s a great product which I would recommend to everyone all ages.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Paola,
Thank you for your Five-Star-Rating and your recommendation. We truly appreciate it.
Best regards,
The 3Doodler Team
Love it
Love it! We have the pro. Easy to use and clean. Lots of fun but wish there were more colors to choose from. Especially the flex. Never had any issues to complain about. Great customer service!
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Hello Suzanne,
Thank you for your appreciation and for your review. 3Doodler PLA, ABS, and FLEXY filaments can be used for the 3Doodler PRO! We do have some new color additions to our growing 3Doodler Plastic Filaments.
You can check our official website http://the3doodler.com/shop/# for reference.
Thank you.
Best regards,
The 3Doodler Team
I love my 3Doodler a ton
I love my 3Doodler a ton. I use it a lot for projects and I love to just doodle and make new things. That said, it does get jammed every once in a while and there seems to be no problems, which is frustrating.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Gage,
Thank you for your appreciation and for taking the time to leave a review.
One of our company's aim is to provide a high-standard quality product and we continue to find ways to improve every day.
A very helpful and informative step-by-step and troubleshooting guides are both available on our website. Apart from that, we have a 24-Hour Customer Service Team that are all willing to give you a live tutorial session tool.
You can book a call with us at your earliest convenience. Our Support team would love to offer you tips and tricks for doodling as well!
Thank you.
Overpriced Paper weight
The 3d Pro is a pen that promises sooo much and can’t deliver on any of it. Customer service was nice but kept urging me to “try again” when I was already on my 2nd pen with the same problems and just wanted to return it. The pen is clunky and NOT what you see on the advertisements, they changed the design for the temp and speed adjustments and are very diff and awkward to spin. The fan is a joke, it makes so much noise even on low that you’ll regret your purchase pretty instantly if you have a family or use this at work. I also tested drying times with vertical drawing and it made no difference w ABS on high or low? My biggest issue was once you press the extrusion button you never know what ur gonna get... a 3 second wait and then material that pours out the end, Immediate extrusion but even on the highest temps it barely melts, sometimes nothing at all, and my favorite- it comes out normal time and speed and then slows down and then speeds up etc. I wish it was a fluke but had 2 pens and both functioned exaclty the same. Probably my first bad review ever, kinda sour over this one. Honestly, buy any other product but this one, 3 doodler makes some cool stuff but I’m pretty sure cheap/poor Chinese manufacturing ruined this one
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Hi Jason,
Thank you for leaving your feedback, we are sorry to hear that the 3Doodler PRO was such a disappointment for you. The 3Doodler PRO was designed for tinkerers who utilize the personalization of the pen and exploring which settings work for them. It was the first of its kind, and we used the feedback from users like you and went back to the workshop. We have since been tinkering with features and a complete redesign.
We hope that you consider checking it out, and letting us know if the improvements meet your expectations (or exceed them, which is what we are hoping to do)!
Please reach out to us anytime if you have any questions.
Have a nice day!
totally satisfied
I work in a language center with kids and I received the 3d pen before the scheduled time and in all my doubts I was always very well attended and answered promptly.
This shows me that this is a serious, reliable and safe company.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Silvana,
Thank you for your Five-Star-Rating and appreciation.
We are happy to know that you received an impeccable after-sales service. We pride ourselves and are usually known for providing excellent customer service and we strive continuously to uphold this standard.
Have a wonderful day.
Best regards,
The 3Doodler Team
Unlock your Children's creativity
Our 8-year-old daughter loves the 3Doodler. She is incredibly creative with the tool, and it is amazing to see this creativity unleased as she works on numerous projects independently. Service from the company has been great, as we received a new unit at no cost when our first unit had a charging problem after being in use for over a year. I would highly recommend the 3Doodler!
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Patrick,
Thank you for your Five-Star-Rating and your appreciation.
We are happy to hear that your daughter loves the 3Doodler, We do encourage our 3Doodler community to share their beautiful doodles with us and we would love to see your daughter’s creative doodle soon.
Have a wonderful day!
Best regards,
The 3Doodler Team
Really great tool for kids
Really great tool for kids. It doesn’t get hot to the touch. My kids love creating new things with it. Books are a great starting point to learn how to make basic things.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Mendy,
Thank you for your Five-Star-Rating and appreciation!
We have some new additions to the 3Doodler Start collection, visit our 3Doodler official website http://the3doodler.com/shop/# to check out our new Start activity. We are sure you and your kids will enjoy it.
Thank you.
Best regards,
The 3Doodler Team
High hopes, terrible let down
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The quality of this product was very poor and not exceptionally user friendly, considering I had to stop every few minutes to unclog or refill the pen with filament. I really wanted to love this pen, but in the end it was a huge let down.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear M. Dekay,
Thank you for taking the time to write about your experience with our product. We welcome all feedback as hearing from our customers is the best way we can to learn more about products and the overall experience of our customers.
Firstly, we are extremely sorry to hear that you have had this issue, one of our company's aim is to provide high-standard quality products and we continue to find ways to improve every day.
Besides the informative instructions we have online, we also have a dedicated 24-Hour Customer Service Team willing to give you a live step-by-step tutorial and troubleshooting session at your earliest convenience.
We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Please allow us to turn your experience into a more pleasant and fun one!
Thank you.
Best regards,
The 3Doodler Team
This was a total waste of money
This was a total waste of money. It immediately got plugged up and never worked again. Tech support was useless.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Yetta,
Your feedback is important to us and we appreciate that you have taken the time to describe your experience.
One of our company's aim is to provide high-standard quality products and we continue to find ways to improve every day.
We’d like to learn more about your specific experience and we hope you will give us the opportunity to discuss this further with you. We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you.
Please allow us to turn your experience into a more pleasant one. We will make sure your 3Doodler product will not be put to waste.
Thank you.
Best regards,
The 3Doodler Team
I use the Starter Pen.
I use the Starter Pen.
The only complaint I have is when the rods get too short to remove from the pen and you want to change colors: you have to waste what is left in the pen. I try to have multiple projects going so I can use the bit remaining somehow without wasting it.
Otherwise it is an awesome product and I've created a lot of both artistic and useful items.
I love the wide variety of colors and the glow-in-the-dark sticks.
It would be great to have some sort of mold to make perfect spheres and ovals. I use these as bearings for kinetic pieces.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Hello there!
Thank you for taking the time to leave a review, our customer’s feedback is very important to us, as hearing from our customers is the best way we can to learn more about products and the overall experience of the 3Doodler Community.
We are so happy to know that you have utilized the functions of 3Doodler Start. Feel free to share your artworks with us too! As you know we have our growing 3Doodler Community that shares their doodles as well.
We would like to mention that you do have an option to “reverse” the plastic filament. Have you tried that before? If you haven’t, our 3Doodler Support Team will be more than happy to show you how it works via Video Call at your earliest convenience. If you don’t have the time, step-by-step instructions are available on our website too.
Good thing that you have mentioned that you are on the lookout for some mold, as we have the perfect 3Doodler Start Basic DoodleMold available now! You can create perfect shapes for different kinds of projects. For your reference, you can find the set here: http://the3doodler.com/products/3doodler-start-doodlemold-basic-set/
Thank you and have a wonderful day.
Best regards,
The 3Doodler Team
I really like the company-they provide…
I really like the company-they provide tons of support and get back to me quickly with any questions I have. I use the 3DStarter and my students love them. They are very easy to use and I'd recommend this product to anyone.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Amy,
Thank you for your Five-Star-Rating!
Our company's goals are to provide a high-standard quality product & exceptional after-sales service and we continue to find ways to improve every day.
We sincerely appreciate your wonderful feedback and your recommendation.
If in the future, you need assistance or if you want to book a Live Video Call with our Support Team, please don't hesitate to contact us. We would love to teach you and your students some tips and tricks!
Thank you and have a wonderful day.
Best Regards,
The 3Doodler Team
I bought the 3Doodler Create Doodle…
I bought the 3Doodler Create Doodle Pad. It doesn't melt and it's very good for stencil drawings.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Sheila,
Thank you for appreciating our product.
Also, if you need additional stencils, we just recently added some new ones and is available for download on our website.
Thank you!
Best regards,
The 3Doodler Team
All the family
My wife she is an artist and she is using the device for job.
Me and my daughters we are using our own since is really funny and constructive.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Tomasini Luigi,
We are so happy to know that your wife is using our 3Doodler product, and even more happy that both you, your wife and your daughters are having fun with your the 3Doodler pens.
We also want to share that we do have some new blog tutorials for new 3Doodler creations that you and your whole family will certainly enjoy making.
Please visit http://upwards.the3doodler.com/ for ideas.
Thank you again for your appreciation!
Best regards,
The 3Doodler Team
Help
For some reason my 3doodler pen stopped working and I found it very difficult to get useful help. Abigail was great and helped me via email. But after she left I was informed that I must talk to a technician. I live in eastern Australia so finding a suitable time was impossible and I don't use Skype, only telephone. In the end I gave up and rarely use the #doodler pen.
21 mei 2018
Review zonder uitnodiging
Antwoord van 3Doodler
Dear Jane,
Thank you for taking your time to write us a feedback. We take our customer's comments and suggestions to heart.
Firstly, we’re saddened to hear that you had difficulties with our product.
Whilst most pen issues are instantly solved with the help of our step-by-step troubleshooting video guides, our live video tutorial session is best, this is because our support technicians can show you how to best handle and work with your pen. They can offer you some tips and tricks as well.
Please allow us to turn your experience into a more pleasant one. We will make sure that your 3Doodler product will not be a waste any longer!
Our 3Doodler Team will be waiting for you.
Thank you.
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