Theboss.us Reviews 186

Super slow at redeems still waiting for my redeem to be approved contact customer service they give you generic response like they're copy and pasting from a screen I would like to get my redeem instead of a generic response from customer service there's other casinos out there that are way more busier and still get the redeems done you got to go through hoops to get verified you got to take a screenshot with your ID in front of you has to be perfect you have to have a bill and PDF form they want you to do all this stuff to get verified but don't want to give you your redeem on time still waiting on my redeem by the way

This casino got all my Identity documents I won $350 my account has been pending for about week and now these days people want to close my account cause they don't want give my. Dont play this are spend any money with these people they fraud and they scam artists. DON'T PLAY BOSS Casino they will pay you your money if you win

I am sharing my experience with boss.casino to warn others before depositing money on this platform.I deposited $40 and followed all verification instructions exactly as provided. Despite completing every required step correctly, my account was never successfully verified. As a result, I was unable to redeem or withdraw my funds.I was then informed that the verification process could take 3–8 weeks, which effectively locks user funds for an extended period of time. Being unable to access deposited money after full compliance—especially for a small amount—raises serious concerns about the fairness and transparency of this operation.Based on my experience and reports from others with similar issues, this does not appear to be an isolated incident. Long verification delays combined with withheld withdrawals under the explanation of “company policy” create a troubling pattern that potential users should be aware of. I strongly recommend exercising caution before using this platform and thoroughly researching their withdrawal and verification practices beforehand.

I signed up for the Boss casino and started playing 4 days ago I got my redeemable balance up to $200 and I tried to make a redemption I was told I had to pass verification by customer service which I did multiple times every day now for four days I passed verification and it still says my account is under progress the site is user friendly and very easy to use with good games but when it comes to redemptions they're not very good if my account gets verified and I'm able to redeem I will update my experience until then they're only getting one star.

Im going to give them 2 stars. I requested a $500 redemption 3 days ago and it still says that it is pending. I have attempted to message them on the website and ask them how much longer it is going to take and they have not responded. But every time I messaged them before about something else, they responded quickly and were very helpful. I don't understand why they aren't responding to my 5 plus messages asking about my redemption time frame. I hope my issue is resolved and that I receive my winnings without incident, if I do then I will change my rating.

Update
Got my redemption finally but they only gave me $250 since it was won from promo coins. But I cant complain.

😄 ahh I love TrustPilot....

First things first! NEVER play where a casino will instant debit you. Then take any thing more than 2-3 days businees or not. What, casino employees work bankers hours? Lmao.... That, is a foolish mistake of your own.

Dont take my words for petty judgement or misunderstanding. Ive done this for far too long lol... anyway Im joining the crowd because (mind you, I only purchased the literal smallest welcome pack lol i dont buy anything off Facebook ads guys lol). But believe me when I say, if most other players and reviewers say ANY casino looks like a duck 🤷‍♂️.... do you catch me? Hear me out. ANY casino offering something like 10 sc for $2 or 30sc for 9.99, is a scam. It's a bait method. and I say this because you will never end up higher than your starting point. I've been there before as im sure you all have. I have played literally every where any spin freak can possibly think of. And I can smell a fish left out over night. This one smells like Tilapia (ya know, the bio-engineered fake boys).. And im glad I only gave em $2 😄 I came here just now before depositing and playing for real. I can always rely on my fellow spinners. I've closed/disabled 4 additional sweeps just today in fact.
Crown for the W no ifs or buts and for the person who is going to reply from the company social team please, I beg you bite your tongue. Or, just kick rocks in no socks. Respectfully. I won't be editing.

The Boss casino is a rip off! I used my PayPal card to purchase, then I tried to redeem $100. I sent pictures of my card as requested, uploaded the PayPal account statement for the card as requested, they said they needed the account and routing numbers for the account,(which for security purposes PayPal statements doesn't include the account and routing numbers) I uploaded a screenshot of the numbers where PayPal was clearly visible, but they won't pay me, put the money back in my account for me to play and probably lose. I'll never be able to redeem because I can't choose to use whatever card I want, who are they to decide which of my cards I can or can't redeem to. They are a JOKE!

Great rewards, huge dailies and weekly promos.

I love this place and will continue to play here. Good selection of games.

I love theboss casino because they are trust worthy and have great deals on packages I love this casino

As others have said... I'm trying to redeem my winnings and every time they ask for more info. Now they're claiming that the card I sent them a picture of, doesn't match the one I used to buy SC, when it's the ONLY card I use for online sweepstakes! I even sent them a statement (for THAT card), and now they're pretending that they can't see the transaction with them, that's plain as day on it!

I'll update my review if they ever actually pay.... But based on my experience up to this point, there are better sites that don't have any issues like this when redeeming.

They started off this year as a promising social casino and devolved into one of the social casinos that use back handed tactics to keep your money. They’ve now lessened their bonus packs even further to where you’re receiving 5% extra, and have INCREASED their rollover to 5x. In other words, for receiving a measly $5 for your $45 deposited, you will have to play $250 worth out of $50 to be eligible to redeem, on top of get your balance above $100. Some of these social casinos are going to run their own businesses into the ground tripping over dollars to pick up cents. What they don’t realize is if you give me 15%-33% on my deposit without an absurd rollover requirement, I’m going to deposit $200-$500+ to your website EVERY single day whether I win or lose. Now I’ll never deposit to TheBoss Casino again as it is. I used to deposit multiple times per week. Then I went down to once a week when they changed their terms, of which we received negative value on the single bonus per week due to the 4x rollover, to now likely not depositing again unless they change their terms back.

Moral of the story is beware of what you are buying here and inquire about bonus terms before you get scammed into predatory rollovers.

All of that being said, I HAVE ALWAYS been paid by TheBoss Casino which is why I still give them 3 stars. If they don’t add these rollovers to regular packs then in that category they are fine. But they should be putting CLEAR terms of what you’re purchasing and I refuse to give 5 stars to any social casino using predatory or backhanded tactics to swindle people out of money which is exactly what an unannounced 5x rollover is on a bonus pack.

The games are lacking and my redeemable balance never updated the entire time I was playing. I won't be playing here at all in the future. They don't even have playson, they just have the betsoft copy-cat games.

The boss is one of the best platforms and takes care of anything you need in a timely manner

The boss casino is my friend. They always let me leave with more money than I went with. Most of my favorite games I found at the boss casino. 10 out of 3 stars !! I love the boss casino!

Easy to navigate great games to play and awesome customer service lay out of casino is classy and nice.

The prompt customer service, great game diversity, and fast redemptions easily make this one of my favorite places to come and spin! Also the unique coin bundles offer a unique price point that other places don’t have.

Doesn’t even tell you how long you have to play your bonus and believe me it’s more than once

What a wonderful and honest platform. Redemption was pretty fast as well. Plenty of ways and opportunities to earn free sc and free spins. Thanks boss.

Good experience, fun games

Pretty Good Casino to play at other than the playthrough. Machine plays fair and winning is fair.