The Bridge | Watch Straps Reviews 

Item was too big. Returns are paid by the customer which is international. It doesn’t make financial sense to return. Shame on them!

When I expressed my concerns on Trustpilot, the founder reached out to me to handle my concerns directly. That is exceptional service. Thank you Oliver.

Problem with pin on watch strap. Replacement strap forwarded, excellent service. Highly recommend Bridge Watch Straps

Super band, super company. Had an issue that they satisfied quickly. Would most definitely recommend the company and their products.

One of the parts on my strap had broke so I emailed the company and they responded immediately. After sending photos of the broken piece they sent me a replacement right away.

After ordering the wrong strap the correct one was soon sent out and dealt with perfectly

I bought a strap and it fell apart within weeks. They replaced immediately with the upgraded version and I am very happy.

My issue was handled perfectly. Your team did ask for a complete explanation and a photo, but upon receipt I was immediately offered a replacement. Very satisfied, thanks.

Excellent customer service. Had a fitting issue with the first strap but Sarah responsed straight away to my email and they sent a replacement of my choosing straight away, no questions asked. New strap is great, highly recommend the Vienna Sport.

My Henley watchband recently broke from the buckle after having it for 8 months. I reached out to their customer service department to see if they might be able to send me a replacement. They reached out immediately to get information to send out a replacement band. Sarah was so understanding and helpful. I love their bands and get compliments all the time. Mike

Horrific customer service. SHOP ELSEWERE FOR A WATCH STRAP. After two failed deliveries, notwithstanding I received no notifications of the delivery or any attempt to make the delivery, I have requested a refund and have had no luck receiving a refund for 7 months now.

Couldn’t ask for a better experience dealing with a broken piece on a strap. Response time was excellent and the issue was resolved in a couple of days. Replacement is on its way.
Quality and concern for clients is unmatched.

Customer service was great. I purchased a band and had a slight issue and within one day, I was contacted by customer service and a replacement was sent. Will definitely purchase again in the future.

I would have rated this a 3 star had it not of been for the great customer experience which gave the product a second chance. The first strap I received broke within hours of me putting it on my wrist. However following my complaint, the team at The Bridge did not raise any questions and simply replaced the band with a brand new one. I went for the Aurelius Green again and all has been good since. I absolutely love my strap and have already had 3 compliments on it and it’s only been 1 day. Thank you team for a truly great customer experience.

Don’t use the sailing watch straps for Sailing or any sport! I had an Apple Ultra with the bridge Sailing watch strap. I saw my watch go overboard with the strap connected to one end of the watch. The spring connectors they use to attach the strap to the sliding Apple Watch connector are very flimsy, and very thin. about needle's width, its the weakest point.

The definitely will be the last strap you buy as you see your watch fall off your wrist into the water or snow!

Great customer service, fixed a minor problem with the strap straight away in a friendly and helpful way.
The straps are great look stylish and are very comfortable.
So easy to do business with!
Thanks

Absolutely love my navy Sailing Strap. Ordered a few more colors! Great customer service, too. Had a question about shipping and they were quick to respond and provide updated info.

My shipment arrived as an empty box with the clasps clipped and strap gone, clearly a quick thief during shipping.

I sent an email to the address in the shipping order confirmation email and within 12 hours Sarah from the support team responded.

Sarah let me know a new strap was already requested and prepared to ship. One week later it arrived. Hands down a five star experience resolving my issue and the strap is just as great in real life as it looks in the photos.

What a beautiful band. I fell like I have a new watch. I went from not loving my Apple Watch to falling in love all over again. Great product.

I had an issue with an order and they addressed it very quickly and to my satisfaction. Plus, their products are fantastic!!