Excellent customer service! Has an issue with the delivery - not the British Wine Cellars fault but they dealt with it and resolved the issue for me within an hour of emailing them. Would definitely r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A great find. I'm a big fan of English wine and when I lived in Hampshire, I used to visit vineyards in Kent and Sussex. Sadly many have now gone. Now that I'm retired and living in Scotland,... Toon meer
I was struggling to find vegan British wines at a supermarket so I found this company online. My first delivery of half a dozen bottles certainly hasn’t disappointed me. A mix of red, white, sparkling... Toon meer
Bedrijf heeft geantwoord
I firstly want to give an excellent review on the packaging for the bottle of wine that was delivered to me , I loved the plastic air bag to protect during transit and the strong quality box , very pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
SG5 4GJ, Verenigd Koninkrijk
- Hello@thebritishwinecellar.co.uk
- thebritishwinecellar.co.uk
4,9
Uitstekend
231 reviews
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Purchased as a gift
Purchased as a gift. Arrived quickly and well packaged. Will buy from them again.
12 december 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
First class service
First class service
first time I have dealt with the company. very impressed. good prices, great service, speedy delivery and excellent packaging. there was a issue not of their making with a damaged bottle. they immediately credited my account and did not charge shipping even though value fell below free shipping threshold. excellent service
8 december 2021
Antwoord van FreddyVegas
Thank you for a great review! Apologies about the damaged bottle - we do our very best to get wines to you safely but occasionally accidents do happen. We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Thanks for a very fast delivery
Thanks for a very fast delivery. I have been very good and not tasted them yet saving up for christmas. Glad to support british farmers and workers. Bottles look good with good tasting notes on them, very reasonably priced. Thanks Jonn
7 december 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
The delivery was very efficient
The delivery was very efficient, but as I haven’t tried them yet, I can’t rate the wines !
6 december 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Quick Delivery
Quick Delivery. I bought the wine as gifts so have no idea about the taste but was very impressed with the delivery and packaging
6 december 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Excellent speedy delivery,packaged…
Excellent speedy delivery,packaged really securely and a great price. Top quality wine,j sparkling rose from Wales just what I I ordered. Thank you.
30 november 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
All wine drunk so far very good
All wine drunk so far very good. Very prompt delivery thank you. I know it's tricky but if packing could be a bit more environmentally friendly it would be even better.
15 november 2021
Antwoord van FreddyVegas
Thank you for a great review. We understand our packaging needs to be more environmentally friendly - we are always looking for more sustainable options. Unfortunately the environmental impact of our current packaging is lower than sending wines out multiple times due to breakages which is why we use the air sacks. However, we do have an alternative that we're transit trialling and we hope to roll this out soon. Thanks so much for your feedback, we hope you enjoyed your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Absolutely fantastic wines and prompt…
Absolutely fantastic wines and prompt delivery
14 november 2021
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Antwoord van FreddyVegas
Thank you for a great review! We hope you enjoy your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Great wine from this country.
I have bought these items as a Christmas present so can’t review the actual wine. But the transaction was quick and easy dispatched quickly and very well packaged. Just a small thing and I know a lot of companies are changing the way they package but there was a lot of plastic to protect the bottles. I understand that the product arriving unbroken is a must and I have bought from this company to support our own produce market. Just a a little comment but I know the wine will be very well received .
28 oktober 2021
Antwoord van FreddyVegas
Thank you for a great review. We understand our packaging needs to be more environmentally friendly - we are always looking for more sustainable options. Unfortunately the environmental impact of our current packaging is lower than sending wines out multiple times due to breakages which is why we use the air sacks. However, we do have an alternative that we're transit trialling and we hope to roll this out soon. Thanks so much for your feedback, we hope you enjoyed your wines and we look forward to welcoming you back to The British Wine Cellar again soon!
Can only comment on delivery which was…
Can only comment on delivery which was speedy. This was bought for a present so no idea how they taste but like the idea of supporting anything made in the uk.
28 oktober 2021
Antwoord van FreddyVegas
Thank you for your order, for a great review, and for supporting UK wines! We look forward to welcoming you back to The British Wine Cellar again soon!
Xmas Gifting
Have had some British wines which have been lovely, now purchased 3 bottles as a present for someone else to try. Delivery excellent, well packaged. Have to wait and see what recipient thinks of my choice.
21 oktober 2021
Antwoord van FreddyVegas
Thank you for such a lovely review! We're so pleased you're happy and thank you for spreading the word by gifting the gift of English & Welsh wines! We look forward to welcoming you back to The British Wine Cellar again soon!
So simple to shop for some class wine’s…
So simple to shop for some class wine’s with a top service and free delivery. I loved the tasting notes inside the box, what a beautiful touch 👍🏼
3 oktober 2021
Antwoord van FreddyVegas
Thank you for such a lovely review. We're so pleased you're enjoying your wines and you liked the tasting notes we included. We look forward to welcoming you back to The British Wine Cellar again soon!
Save you money and energy and don’t buy from Wine cellar
I ordered three bottles of wine and none of them got delivered. I cancelled an appointment the day it was supposed to be delivered in order to make sure I was at home. I was told by a wine cellar representative that the bottles of wine are on the road and due to be delivered to me that day. I was then told at around 6 pm that the bottles will not be delivered to me and I stayed in my house the whole time for no reason. I will never buy from here again as I did not receive my items and was a waste of my time and money. I would highly recommend sourcing from other wine sellers
27 september 2021
Antwoord van FreddyVegas
We are sorry that you don't feel your experience was a positive one with us. We dispatched your order the same day you placed it and put it on a next day service to try and get it to you as quickly as possible. Unfortunately there is a nationwide driver shortage that is affecting all aspects of supply chain - the driver did attempt delivery several times but on the day you specifically wanted it, it wasn't possible to get a driver to you. We called the courier so many times that day trying to make sure your order got delivered. It wasn't a representative you spoke to, it was the owner of the business who was trying his absolute hardest (on his birthday) to get the courier to send a driver, but the courier unfortunately couldn't do this due to the shortage.
Your wines would have been delivered the next morning, but you requested a refund instead, which we immediately issued. We're disappointed that you've left a negative review, and we were disappointed with the email threats you sent us - we really did our absolute best, and we sent a refund as soon as you asked for it. We would love you to shop with us again at some point so we can give you a more positive experience, and wish you all the best.
Great selection and very prompt delivery
27 september 2021
Antwoord van FreddyVegas
Thank you for your order and for a lovely review! We're so pleased you're happy and we look forward to welcoming you back to The British Wine Cellar again soon.
Antwoord van FreddyVegas
Thank you for your order and for a great review. We're so pleased you're happy and we look forward to welcoming you back to The British Wine Cellar again soon!
Excellent service as always.
15 september 2021
Antwoord van FreddyVegas
Thank you for your order, a great review and your ongoing support - we are so grateful. We look forward to welcoming you back to The British Wine Cellar again soon!
Love the wine so far and will…
Love the wine so far and will definitely be ordering again!
19 augustus 2021
Antwoord van FreddyVegas
Thank you so much for a great review! We're so pleased you're happy and we look forward to welcoming you to The British Wine Cellar again soon!
Delivery speeedy and acceptable…
Delivery speeedy and acceptable substitute for one wine - have yet to drink them!
16 augustus 2021
Antwoord van FreddyVegas
Thank you so much for a great review! We're so pleased you're happy, we hope you enjoy all your wines, and we look forward to welcoming you to The British Wine Cellar again soon!
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