The Brooklyn Pet Beds Reviews 

2.181
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As soon as I reported a minor quality fault with a seam, Brooklyn volunteered to replace the cover (no quibble, just saying it's on us, we'll replace it) - and despatched the replacement immediately.... Toon meer

Beoordeeld met 4 van de 5 sterren

Postage was quick & Customer service was good. Unfortunately the bed was too small & not suited to the dog i purchased it for. But i was able to package it up & send back with a full refund & the cust... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent product in my experience and the only time I had need of assistance with a product the company and its representatives were really amazing. Very helpful and prompt response . I highly recomm... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(2.181)

302 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Daisy loves her Daisy Bed

Daisy loves her Daisy Bed. She has pushed the wadding around so it looks like a nest. i've shaken it out only to find her doing it again. It her bed, her big and comfy nest and who am I to argue.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very unhappy

Very unhappy, bought as meant to be chew resistant. My dog is not an extreme chewer but she is a puppy so does have a nibble on her blankets and beds sometimes when anxious. Didn’t even last 30 mins with her and doubt she was even chewing hard. I expected some damage if she chews but not for her to be able to create a hole without even trying. Have had normal dog beds last longer than this. Very disappointed, wasn’t waterproof either.

13 april 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi there,

We’re so sorry to hear this, that’s definitely not the experience we want for any customer.

We’ve reached out to you directly to take a closer look and see how we can help.

Warm regards,
The Brooklyn

Beoordeeld met 2 van de 5 sterren

Brooklyn memory foam dog beds are CRAP!

Brooklyn memory foam dog beds - I would NEVER buy this product from this company, nor any other product from them again!
The quality is beyond rubbish overall!
The beds "sweat" like crazy on my wooden floors and the dogs certainly haven't taken to them like other beds I've purchased elsewhere in past (even cheapy ones). Really disappointed in the quality overall. Only selling point is they shipped quickly and have swanky marketing, but seriously DON'T fall for it.
I have a Collie and a Terrier, so two different size beds, they are different coat types, weights etc but both beds are not fit for purpose.
Buyer beware!!!

12 april 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi there,

We’re really sorry to hear this, especially as this isn’t something we hear from customers using our memory foam beds.

What you’ve described with the “sweating” can occasionally happen on wooden floors, as cooler air from beneath the floor meets the warmth generated by your dog. It’s not specific to our beds, and can happen with many types of pet bedding in those conditions.

A simple fix to this is placing an insulating layer underneath, such as a blanket or mat, which helps prevent that temperature difference.

We hope this helps resolve the issue for you.

Warm regards,
The Brooklyn

Beoordeeld met 4 van de 5 sterren

Good quality and quick delivery

Easy to use site and quick delivery. The bed fluffed up nicely but I wish there was a more solid foam at the base to help with our dog's sore hips, as after a while she does sink through the stuffing/the stuffing is uneven in places. This is fixable by re-fluffing the bed, but a more supportive base would make this the ideal bed

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well supported bed!!

Easy online ordering. Bed was delivered in a timely fashion. Found the perfect bed for our Weimaraner to curl up and get comfortable on. Been through a few beds over the years and this one is supportive and constructed well for her needs. She was starting to groan when getting up from soft/flat beds, this bed is firmer and higher, she loves it! Just need to lay her blankies over the top as the material is like a fine mesh, so her nails scrape when she moves - but I prefer to protect the bed by doing this anyway.

27 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love

Love, Love, Love these beds! And so does my dog! I have bought 3 beds plus 3 extra covers. I have washed the original covers and put the replacement covers on. Super easy to do. Who ever designed these beds/covers is a genius!

28 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Be aware of this company

Be aware of this company. Not an Australian company. Unclear where it is based: China? The bed, Deep Sleep dog beds not fit for purpose. The cushion does not have sufficient filling to support my dog (7.5kg) See conversation with Dylan, "owner" on my review on Product Review where he explains that "nose to toe" orthopaedic support is only for large dogs. The website no longer says this, only "up to" 2x support of other beds (which could be 1 gm more, but which beds?) Warranty only applies to ring of bed. Cushion is not replaceable, so when that goes, or is only half full, as in my case, bed is no longer usable. The cushion of my Aldi bed has more support than the Brooklyn cushion. The CertiPur certification (if it is not a scam) is for foam only, so the cushion is still made of nasties. Labelled polyester, but Dylan says it is cotton, which needs to be "fluffed up".
Don't be fooled by all the +ve reviews and stick to Australian made or reputable companies.

In reply to Brooklyn’s reply. As usual they deny all responsibility. Regardless of the type of bed, it is not fit for purpose. The flimsy cushion provides no support whatsoever which means my dog sleeps on the floor.
If you are a NZ company, please supply your NZ business number.

15 oktober 2025
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Louise,

Thanks for sharing your feedback.

We’re sorry to hear the bed hasn’t been the right fit for your dog.

As discussed with you previously over email and on your earlier review, the bed was reviewed and confirmed to be functioning as designed. We also offered both a discounted upgrade and a goodwill partial refund to help resolve things.

For clarity, we are a New Zealand-owned business, and all Australian orders ship locally from our Melbourne-based warehouse.

In terms of the product itself, this style of bed is designed as a soft, calming bed with a flexible centre that naturally moves and compresses with use, which can feel quite different to firmer, mattress-style beds. We offer both options to suit different dogs and preferences.

We understand this style hasn’t met your expectations, we’re always here to help guide you toward the most suitable option for your pet.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

Good quality beds

The bed is very good quality and my dog loves it. The company was very good to deal with. When the bed arrived the cover had a defect. When I emailed the company about it they immediately sent a replacement cover.
I will definitely be buying all my dog beds from Brooklyn beds

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My dogs hated it!

I have 2 dogs, and both hated Brooklyn bed. Completely useless

24 maart 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hello Chin,

We're so sorry to hear that your dogs haven't taken to our beds.

I see you've had them for about 5 days so far. Sometimes it can just take a bit of time for pets to get used to new beds, especially if they've been used to a different style for some time.

We'd also recommend giving the cover a wash, to help the bed smell like the rest of your home. This can work wonders for more apprehensive dogs.

We hope this helps.

Warm regards,
The Brooklyn

Beoordeeld met 5 van de 5 sterren

Had to buy 2!!

One of my dogs loved it so much that she hogs it, so I ordered a second one for my other dog!! Amazing beds!

3 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super Fast delivery

Super Fast delivery, product is excellent quality, my dog loves his bed and no longer wants to sleep in our bed. Highly recommend 👌

14 maart 2026
Review zonder uitnodiging

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