The Brooklyn Pet Beds Reviews 

2.181
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As soon as I reported a minor quality fault with a seam, Brooklyn volunteered to replace the cover (no quibble, just saying it's on us, we'll replace it) - and despatched the replacement immediately.... Toon meer

Beoordeeld met 4 van de 5 sterren

Postage was quick & Customer service was good. Unfortunately the bed was too small & not suited to the dog i purchased it for. But i was able to package it up & send back with a full refund & the cust... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent product in my experience and the only time I had need of assistance with a product the company and its representatives were really amazing. Very helpful and prompt response . I highly recomm... Toon meer

Beoordeeld met 5 van de 5 sterren

Really prompt delivery, the product puffed up nicely and our old dog absolutely loves it. Snuggles into it until he almost disappears. He had an old Brooklyn bed and this one seems much better with im... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 82% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(2.181)

302 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Return process is crap

Return process is crap. I bought 2 beds, should have returned both as they were too small.. but thought I would be nice and keep one of the small ones and return the unopened one. That cost me $26 in postage + $14 in upgrade. Then the returns only process once a month.. so 2 months after I ordered and $240 later I have one bed which my dog was too big for from day 1 (used it once when he was wet and cold) and another he still hasn’t used..

1 april 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Nathan,

Thanks for your feedback, and I’m sorry this has felt frustrating.

I've personally taken a look into your exchange, as I wanted to find out what happened.

From what I can see, your return was processed quickly.

The delay in shipping your exchange was due to the size upgrade payment (the difference between your original size, and the requested size) was not paid for approx 1-month. I can see that as soon as payment was made, the exchange was shipped within 24 hours, and delivered 3-days later.

That said, this is a helpful learning for us. We’ll look into adding payment reminder emails for unpaid upgrade fees, which would make it clearer when an exchange is on hold.

Regarding return costs, you’re right that we don’t cover shipping for change of mind returns. We do cover the initial delivery to you, while change of mind returns are handled by the customer, which is standard for hygiene-related products like pet bedding.

I understand it’s frustrating when the size ordered isn’t quite right. If you ever need help with sizing, we’re always happy to recommend based on breed and weight to help avoid this.

Appreciate you taking the time to share your experience.

– The Brooklyn Team

Beoordeeld met 5 van de 5 sterren

Our 11 week old Golden Retriever…

Our 11 week old Golden Retriever absolutely loves his bed. Sometimes, when he gets the zoomies he thinks its a toy. Great experience so far. Good quality and I like thatbits a Canadian Brand.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My Great Dane loves it

My Great Dane loves it. Yesterday, my Pomeranian female is jealous. She came in from outside and went directly onto Echo's bed and peed on it. I was so angry. I took the top fuzzy part off the bed and stuck it into the washer. Took some cleaner, sprayed onto the bed and just wiped it off. Nothing seeped into the mattress. I was so happy, but Echo was concerned about what I was doing to her bed. She was very happy when I put the fuzzy part back on smelling clean and fresh. She has tried to rip the bed apart like she made a hole in the middle of my king-sized bed, but all her scratching is doing nothing. Spent a little more than I wanted to, but very happy that I did get Echo a new bed from Brooklyn pet beds. Thank you

22 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Brooklyn Nest Product lives up to…

The Brooklyn Nest Product lives up to its description. My Portuguese Water Dog loves it! Speedy Delivery Service and packaged securely. Ordered March 11 and received it in 2 days! Easy to clean and padded like no other dog bed.

11 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought two beds as noted in comments

Both orders were delivered promptly. However am disappointed that l size was not available. The XL one is great and she spends a lot of time there. THEN
bought small as a compromise (for Large) to fit in a smaller space but it is a little small for our dog so Medium would have been perfect.
Great product overall - just frustrated not to be able to buy the Large size. Cheers, Di

20 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best bed EVER

I have bought many beds for my girl but the Brooklyn bed is by far the best one we have purchased. My girl loves it, the quality is great, perfect sizing, and it arrived in good time. The instructions of how to get the best results were very helpful. All in all we love it, thank you

10 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Brooklyn® Nest Dog Bed (Jumbo)

REPLY: As stated multiple times in the process (I tried to resolv the issue with Brooklyn directly first, after all), I care for ONE dog, ONE day per week in my private home to provide daycare with ONE overnight stay. The $300 Brooklyn® Nest Dog Bed was purchased for that specific reason. Covers were removed for washing, but ODOURS had transferred into the memory non-washable, non-dry-cleanable foam core. Support was what felt as deliberately unsupportive and my enquiries seemed to have been willfully misinterpreted.

I purchased the Brooklyn® Nest Dog Bed (Jumbo) in November 2025, expecting a premium product that would last. Unfortunately, it has been a massive letdown.

The Issues:

1- Durability vs. Usage: I care for one dog who only uses this bed one night per week. Despite this extremely light use, the quality has already failed.

2- The Smell: I recently removed the covers for a routine wash only to find that the internal foam filling has developed a significant, unpleasant odor. For a bed that is marketed as high-quality, the foam should not be trapping smells or degrading this quickly—especially with such minimal use. Not even to mention the severe discolouration of the internal foam.

3- Customer Support: When I reached out to their team to resolve the issue, they were entirely unhelpful. There was no attempt to stand behind their product or offer a reasonable solution.

Final Verdict: Don't let the branding fool you. Between the poor material integrity and the lack of support, this bed is not worth the investment. I expected a lot more for a "Jumbo" tier product. Save your money and look elsewhere.

18 maart 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Maja,

Thanks so much for taking the time to share your experience, and we’re really sorry to hear this hasn’t met your expectations.

From our earlier conversations, we understood the bed was being used in a daycare environment. Even with less frequent use, those settings can expose products to a wider range of dogs, moisture, and odours compared to a typical home environment, which can impact freshness over time.

That said, the covers are fully removable and machine washable, and the inner filling can be aired out to help restore freshness. Our team also shared a few tips to help get it back into great condition.

We don’t often receive feedback like this on the Nest Bed, so we do appreciate you sharing how it’s been used in a different setting as it helps us continue improving.

Warm regards,
The Brooklyn

Beoordeeld met 1 van de 5 sterren

Really disappointed

Really disappointed, and feel stupid as we ended up purchasing two beds from this company. Their return policies are misleading - you have to pay shipping back so this idea of try it out doesn't really work! The first bed was defective - hardly any fill, and it just sits on our floor flatly. However we assumed that's what it was meant to do, and to be fair this company is about the only one who can make dog beds that aren't just grey or beige, so we bought another one. This one was tons fluffier, and the dogs are so much cosier in it. BUT when I pointed out how flat the first one was, although I hadn't realized that until we had had the new one for a few months to give it a chance to settle and check it wasn't just an age thing, I was told I was outside the 30 day return. As I write this it does sound petty (despite the very obvious bad quality of the first bed - it even weighs 50% less despite being the same size), but, really, compared to other Canadian companies I have dealt with who have just owned their quality control errors and TRUSTED their clients, Brooklyn is nowhere near the same standard. I would not make the mistake of buying from them again, and our replacement for the flat bed in a fun colour will be a beige (yawn) bed that actually supports our dogs. I love supporting Canadian businesses, but they need to show some support back to their clients.

2 april 2026
Review zonder uitnodiging
Logo The Brooklyn Pet Beds

Antwoord van The Brooklyn Pet Beds

Hi Mary,

Thanks for your feedback. I am glad to hear you love the new 2026 version, we upgraded this bed at the end of last year with more filling and removable covers.

The bed you purchased back in August was the older version, as the 2026 model was not yet released. This was not defective or faulty, just an older model which is why there was a difference between the two.

Going forward, all beds have transitioned to our 2026 model, which has more filling.

I'm sorry that we don't offer free returns. We do offer free shipping and cover all the costs to send an item to you, so do ask that you cover return shipping for change of mind returns.

Thanks for sharing your feedback though, it's always helpful.

Warm regards,
The Brooklyn

Beoordeeld met 4 van de 5 sterren

I have purchased three beds from Brooklyn - two were great one was so-so.

I have purchased three beds from Brooklyn. The first was the original round calming bed. It has not stood up to use very well. It was the old model - it did not have a removable cover, so when I washed the bed and it came out lumpy and has never returned to form. My dogs won't use this bed anymore. The second and third beds are the cooling nest bed with memory foam. The larger one is just big enough for my Great Dane to curl up in. It's a favourite with all of my dogs. I do wish you could buy a replacement cover for just the interior cushion in Canada (you can elsewhere) and that you made it available in colours other than grey in my market.

14 april 2026
Review zonder uitnodiging

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