Absolutely brilliant craftmanship! My wife loved it! My wife loves Adelitas in general so she really enjoy receiving it as her Valentines gift. The tracking was invaluable. New where the... Toon meer
Bedrijf heeft geantwoord
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Felicia is beautiful. Was very worried about her long journey to her new home in michigan but she was packed brilliantly, thoughtfully, and safely. Your customer service was prompt and honest and... Toon meer
Bedrijf heeft geantwoord
Absolutely love my Katrina Dulce! She did arrive with one of her thumbs broken despite the incredible packaging job that was done on her. Given how many super delicate parts she has I still find it... Toon meer
Bedrijf heeft geantwoord
I love my Catrina! She arrived on-time, and like so many other reviewers have mentioned, packaged beautifully and perfectly. I've never experienced the level of detail with unboxing instructions--ver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Catrina Shop is the top online seller of fine, artistic, clay-ceramic sculpted, handcrafted Catrinas, that are delivered worldwide, bringing a classy touch of Mexican culture to homes and offices.
Contactgegevens
1517 Pech Rd., 77055, Houston, Verenigde Staten
- +1 (281) 785-4015
- info@thecatrinashop.com
- thecatrinashop.com
4,3
Uitstekend
144 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The item ordered was broken
The item ordered was broken. I contacted customer service & they remedied the problem. Very happy with there there response. Also, high marks for Miryam Rojano for her professionalism & for being so courteous! Thank you
10 oktober 2023
Antwoord van The Catrina Shop
Dear Gloria
Glad we were able to resolve the issue!
Happy to hear your words.
We appreciate it!
The Catrina Shop Team
Beautiful craftsmanship and thoughtful…
Beautiful craftsmanship and thoughtful education. Sincere thanks!
11 augustus 2023
Antwoord van The Catrina Shop
Dear Mindy...thanks for your feedback and kind words!
Sincerely
The Catrina Shop Team
It looks just like it did on website
It looks just like it did on website. My mom was so happy it made her birthday.
11 augustus 2023
My beautiful Catrina
Hi, I’ve been admiring the shop for a long time, finally took the plunge and bought a catrina
when I received it, it was even more beautiful and better than the picture! It arrive perfectly because I know they’re very delicate. The packing was excellent.🥰
25 augustus 2023
Review zonder uitnodiging
Antwoord van The Catrina Shop
Dear Lisa,
Thanks for your kind words and feedback.
We really appreciate it and look forward to serve you again in the future.
The Catrina Shop Team
I really am grateful for resending a…
I really am grateful for resending a replacement of the romana art work. The customer service is excellent. Responses have been in prior matter. I recommend ordering these wonderful pieces. Thank you so much for your prompt assistance and for the wonderful surprise in my replacement
11 mei 2023
Antwoord van The Catrina Shop
Thank you Eliseo!!!!!
Antwoord van The Catrina Shop
Thank you Celine!!!!!
Myriam’s attention to detail and…
Myriam’s attention to detail and customer service are simply fantastic! I’m so happy she took care of all my catrinas needs.
Margarita Hernandez
5 april 2023
Antwoord van The Catrina Shop
Margarita, thanks for your kind words. Happy to hear Myriam took good care of you!
Never received package
Never received package
I had a po box on my shipping address and got an email from customer service that they can't deliver to Po box, I corrected the address to my home. That was 2 weeks ago, still no package. I emailed and called customer service to get an update on where this is. I have not gotten any reply.
Update, received package and couldn't be more happy with the statue.
13 april 2023
Antwoord van The Catrina Shop
Andrew, we are sorry for the inconvenience. We take full responsibility over any issues related to the delivery off our products. According to our records your catrina was delivered once we had an address different than the PO Box. We appreciate your support and feedback.
Antwoord van The Catrina Shop
Susan, Thanks for your kind words!!!!
Antwoord van The Catrina Shop
Thank you Vickie!!! Glad to hear you liked our product!!!
omg amazing gift shop
omg amazing gift shop, just bought some dolls for my friends and ill give it them in weekend, just love your prices
20 maart 2023
Review zonder uitnodiging
Antwoord van The Catrina Shop
Thank you Kristi! We appreciate your support!
My Catrina is beautiful!
My Catrina is beautiful!
It was so well packaged. It even had instructions on how to unpack it. I filled 5 grocery bags with peanuts and there was lots of bubble wrap.
The shipping was quicker than expected and I highly recommend them.
My only criticism was that when I was searching for more information, it appears that they have a shop at the address shown online. Their website shows it as a physical location. I tried calling and got no answer, so my husband and I went there. Only to find it’s a Realtors office. I was very disappointed but I ordered online. Someone needs to delete that information.
7 maart 2023
Antwoord van The Catrina Shop
Dear Paula
Thank you for taking the time to write this great review. We appreciate your feedback and have taken action with a note above our address.
The Catrina Shop Team
Absolutely love this shop!
Absolutely love this shop! These are the most beautiful Catrine’s and Catrina’s I’ve seen. I have purchased 6 times already. Beautiful collections! I’m hoping they add a new variety of collector skulls as well to their collection soon!
11 maart 2023
Review zonder uitnodiging
Antwoord van The Catrina Shop
Ana Thank you for your continuous support!!! We love to hear from you !
My 2nd time buying with the artist…
My 2nd time buying with the artist David Cortes. Bought one on sale with my discount and can’t tell which I like the best. He truly is talented
19 februari 2023
Review zonder uitnodiging
Antwoord van The Catrina Shop
Thank you Steffeney!!! Very happy to hear your comment and grateful for your support!!
I have purchased 5 Catrinas from this…
I have purchased 5 Catrinas from this Amazing shop! The design, craftsmanship and service is hands down the best I have ever received. Wonderful people and wonderful artisans!
9 januari 2023
Antwoord van The Catrina Shop
Thank you Amelia! It really makes us happy to hear this! Thanks for your support!!!
BEAUTIFUL piece of art
BEAUTIFUL piece of art! Well worth it. Plus they even gave me the later advertised sale discount! Will definitely make another purchase in the future.
17 december 2022
Antwoord van The Catrina Shop
Dear Mia,
Thank you for the kind words and for taking the time to write this review. We are happy to hear you like our products and our service and we look forward to serve you in the future.
The Catrina Shop Team
Antwoord van The Catrina Shop
Dear Steven,
We appreciate you taking the time for a review.
Also, very happy to read your comment.
The Catrina Shop Team
My Catrina is absolutely beautiful
My Catrina is absolutely beautiful! The quality is outstanding! The packaging perfect. There is only one place to purchase a Catrina, and that's The Catrina Shop!
4 januari 2023
Antwoord van The Catrina Shop
Dear Marsha,
Thank you for the kind words!
It's great to hear you are happy with your Catrina.
The Catrina Shop Team
Mi Catrina Ramona es mas grande de lo…
Mi Catrina Ramona es mas grande de lo que pense, todos los detalles estan muy bien hechos, es un trabajo hermoso, felicidades a la artista
1 januari 2023
Antwoord van The Catrina Shop
Miriam,
Gracias por tu review!! Nos da mucho gusto saber que estas contenta con tu Catrina.
The Catrina Shop Team
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