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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant craftmanship! My wife loved it! My wife loves Adelitas in general so she really enjoy receiving it as her Valentines gift. The tracking was invaluable. New where the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Felicia is beautiful. Was very worried about her long journey to her new home in michigan but she was packed brilliantly, thoughtfully, and safely. Your customer service was prompt and honest and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely love my Katrina Dulce! She did arrive with one of her thumbs broken despite the incredible packaging job that was done on her. Given how many super delicate parts she has I still find it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love my Catrina! She arrived on-time, and like so many other reviewers have mentioned, packaged beautifully and perfectly. I've never experienced the level of detail with unboxing instructions--ver... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Handwerkkunst
  2. Kunstenaar
  3. Boetiek
  4. Knutselwinkel
  5. Handwerk
  6. Handwerkexporteur

Geschreven door het bedrijf

The Catrina Shop is the top online seller of fine, artistic, clay-ceramic sculpted, handcrafted Catrinas, that are delivered worldwide, bringing a classy touch of Mexican culture to homes and offices.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

144 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 4 van de 5 sterren

Phenomenal artpiece- a bit slow to ship. Worth the wait!

The item , it's quality, value and security with which it was packaged for shipment deserve 5 stars. In the future, however, I will give the Shop a full month to ship because it did take almost 3 weeks to be placed in the mail, plus another in transit from Mexico. In a nutshell I will happily purchase from the Shop in the future!

30 december 2022
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Antwoord van The Catrina Shop

Dear Michele,
Thank you for taking the time to write this review.
We are glad to hear you are happy with your purchase and look forward to serving you again soon.
We reviewed the delivery of your order and we confirmed that we delivered it to ups right on time, two weeks after your order was placed but maybe the confirmation email was a bit delayed, sorry for the confusion.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Beautiful !!

Beautiful !!

These Ceramic/Clay Catrinas are a work of art that express themselves individually. Truly one of a kind. I’m so pleased with the Artist work and creativity that I have started my own collection. Customer service does an Excellent! Job in the packaging along with instructions as to how unpackaged with care.

28 november 2022
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Antwoord van The Catrina Shop

Dear Delia,
Thank you for such a detailed review of our products and services. It makes us really happy to hear you are satisfied with our work. We look forward to serving you again!
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

I ordered a beautiful Catrina in…

I ordered a beautiful Catrina in October 2022. The body was perfect but the head was damaged. I emailed the Catrina Shop and they were very accommodating. My new head arrived today and now she is complete. I couldn't be happier with the excellent service and amazing quality of my new Catrina.

23 november 2022
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Antwoord van The Catrina Shop

Dear Christine,
We are glad to hear you are happy with your purchase and with our service. We look forward to serving you again.
The Catrina Shop team

Beoordeeld met 5 van de 5 sterren

2nd experience

i live near NY, USA.
my friend bought a couple some time back, and i just bought a few different ones, too.
both times shipping took the tine expected and packages arrived well enough.
will definitely continue to expand my small collection!

1 november 2022
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Antwoord van The Catrina Shop

Erik,
Thank you for taking the time to write this review. We are happy to hear you liked our service and look forward to serving you again.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Beautiful workmanship

This is our fourth Catrina we've bought from the Catrina Shop all are lovely. Packaging and instructions for unwrapping are perfect. We will continue to purchase from them.

7 november 2022
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Antwoord van The Catrina Shop

Amy,
Thank you for taking the time to write this review. We are happy to hear you like our products and their packaging too.
We look forward to serving you again.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

I bought 2 ..one was a gift for my…

I bought 2 ..one was a gift for my nephew...he absolutely loves it

1 november 2022
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Antwoord van The Catrina Shop

Dear Mary,
We are glad to hear your nephew is happy with his gift!
We appreciate your business and look forward to serving you again.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Absolutely love my Katrina Dulce

Absolutely love my Katrina Dulce! She did arrive with one of her thumbs broken despite the incredible packaging job that was done on her. Given how many super delicate parts she has I still find it amazing that was the only thing broken. It was easy enough to fix with a dot of super glue and the seam just looks like a skeletal joint.

Am keeping her in my kitchen, though for Halloween eve and Dia de lost Muertos she's the new center piece of our home ofrenda. She really makes it look extra special. Can't recommend this shop enough, the detail on her is magnificent.

17 oktober 2022
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Antwoord van The Catrina Shop

Dear Jennifer,
Thank you so much for taking the time to write this review. We are happy to hear your have Dulce decorating your home and your ofrenda!
We appreciate your business and look forward to serving you again!
The Catrina Sop Team

Beoordeeld met 5 van de 5 sterren

Beautifully detailed Catrina Matilde

Beautifully detailed Catrina Matilde! Delivered as promptly as promised. Packaged extremely well, arriving in perfect condition. We made her an altar for Día de los Muertos, befitting a Queen, and shared it on Facebook to the delight of our restaurant followers. Thank you!

1 oktober 2022
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Antwoord van The Catrina Shop

Dear Elsa,
We are happy to hear you like your Catrina and that everything went well with the delivery.
Thank you for writing this review.
We look forward to serving you again.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Excellent!!

This is our second oversized Catrina from the Catrina shop. Shipping is fast, well packed and the catrinas are beautiful and unique. Highly recommend if you’re looking for something special. Products do have a strong smell from whatever is used to finish them. The scent gradually fades and is gone after about a week or so. Well worth it though. 10 out of 10!!

28 augustus 2022
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Antwoord van The Catrina Shop

Dear Natalie,
Thank you for taking the time to write this great review. We are very happy to hear you like our products and our service.
We appreciate your business and look forward to serving you again.
The Catrina Shop Team

Beoordeeld met 1 van de 5 sterren

I was very disappointed with the quality and workmanship

I was very disappointed with the quality of my Catrina. I absolutely love Catrinas and have a large collection, several pieces are from this shop, however as a valentines gift from my husband he ordered me a very tall Catrina and although she is beautiful the quality and workmanship is quiet disappointing. Her body is all crooked as if she was laid on her side during drying time or baking. She is completely flat on one side and is very lopsided. This is the 2nd piece I received with poor workmanship, the first was replaced. This particular one is a gift and so I’m not sure how to have it replaced or refunded. The pictures portrayed are of special care and detail certainly not what I’ve received.

14 augustus 2022
Review zonder uitnodiging
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Antwoord van The Catrina Shop

Dear Lydia,
We are very sorry to hear you had a bad experience with your Catrina. We do take full responsibility for any defects and offer a replacement of any piece or a refund if that is your preference. Someone form our team will reach out as soon as possible to assist you on solving this issue.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Gorgeous

Highly recommended gorgeous

13 augustus 2022
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Antwoord van The Catrina Shop

Dear Susan. Thanks for your kind words and for taking the time to write a review.
We appreciate your business and look forward to serve you again.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Just got her & love her already!

I knew when I first looked on this website, which Catrina called to me so I just had to get her. She was on sale, meticulously crafted & well packaged. I got lucky and can't wait to buy another one but in black. Super high-quality and unbeatable artisanship, thank you so much!

28 juli 2022
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Antwoord van The Catrina Shop

Dear Cassidy. Thank you for your kind words. We appreciate your business and look forward to serving you again . The catrina Shop Team

Beoordeeld met 1 van de 5 sterren

I ordered a Katrina for my wife for our…

I ordered a Katrina for my wife for our 10 year anniversary when I received it I was very disappointed it looked like it was done in a rush it was just very bad I was surprised I ordered them from her before and was always satisfied to be honest it was so bad that I took it to a tattoo artist who also paints to have it repainted

9 juli 2022
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Antwoord van The Catrina Shop

Dear Gregory,
We are very sorry to hear you had a bad experience with your Catrina Amanda. We do take full responsibility for any defects and offer a replacement of any piece or a refund if that is your preference. Someone form our team will reach out as soon as possible to assist you on solving this issue.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Truly art at it's finest.

The quality is exceptional and the price very reasonable for the size and beauty of the piece. My Catrina order shipped quickly and arrived safe and sound. I look forward to using The Catrina Shop to add to my collection.

30 juni 2022
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Antwoord van The Catrina Shop

Dear Sherry,
We are glad you like your Catrina and our service . Thank you for taking the time to write this review. Our clients satisfaction is our main goal!
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

Beautiful artwork.

25 juni 2022
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Antwoord van The Catrina Shop

Dear Kelli,
Thank you for your kind words. We appreciate your business and look forward to serving you again . The catrina Shop Team

Beoordeeld met 5 van de 5 sterren

My first time ordering a Catrina…

My first time ordering a Catrina online, she arrived right on time, but unfortunately broken. I emailed and got a response within hours, they sent a new one and she arrived perfect and in the time they said. I’m so happy. She’s beautiful, and perfect.

22 juni 2022
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Antwoord van The Catrina Shop

Dear Marissa,
We are very sorry to hear you had a bad experience with shipping. We do take full responsibility for any damages and offer a replacement of any broken piece or a refund if that is your preference. We are glad to hear the problem was solved and we appreciate the opportunity you gave us to do so.
The Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

My Catrina Francis is exquisite!

My Catrina Francis is exquisite! This is my fifth purchase from The Catrina Shop and have loved everything I’ve received.

18 mei 2022
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Antwoord van The Catrina Shop

Dear Shannon,
Thanks for your kind words and for taking the time to write a review.
We appreciate your business and look forward to serve you again :)
The Catrina Shop Team

Beoordeeld met 3 van de 5 sterren

The doll was recieved with a broken…

The doll was recieved with a broken arm. There is no way to contact them to fix it.

15 mei 2022
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Antwoord van The Catrina Shop

Dear George,
We are very sorry to hear you had a bad experience with shipping. We do take full responsibility for any damages and offer a replacement of any broken piece or a refund if that is your preference. Someone form our team will reach out as soon as possible to assist you on solving this issue.
Th Catrina Shop Team

Beoordeeld met 5 van de 5 sterren

I love all of my Catarina dames

I love all of my Catarina dames. I have 3 of them so far! I had an issue with pricing on one. I reached out and it was immediately fixed. I can’t get enough of these lovely ladies.

30 april 2022
Logo The Catrina Shop

Antwoord van The Catrina Shop

Dear Grace,
We are glad to hear you are happy with our products!
Thank you for taking the time to write this review.
The Catrina Shop Team

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