Great prices and the equipment is delivered really quickly. I've ordered a full Dahua CCTV system in the past which was really good, so when I moved house I went straight back to CCTV Store to order a... Toon meer
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Lees wat reviewers zeggen
Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... Toon meer
Extremely helpfull and knowledgeable. Was looking into setting up a cctv system so I thought I would give them a call to discuss. My call was answered quickly by a friendly, very helpfull and professi... Toon meer
Friendly, great advice, helped me understand what new DVR I would need as my old one had been discontinued. Equipment arrived within 24 hrs and when I had questions for software install team quickly r... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!
Contactgegevens
Verenigd Koninkrijk
- 0333 3399 549
- hello@thecctvstore.co.uk
- thecctvstore.co.uk
4,6
Uitstekend
244 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered what i ordered quickly.
4 april 2024
Antwoord van The CCTV Store
Hi PD,
Thanks for sharing your experience with us. Glad you liked our service and rated it excellent. Have a great day.
Thanks!
Antwoord van The CCTV Store
Hi Neo,
Thanks for sharing your experience with us. We're thrilled to see you liked our service. Have a great day.
Thanks!
Quick seevice
2 april 2024
Antwoord van The CCTV Store
Hi Russell,
Thanks for sharing your experience with us. Have a great day.
Thanks!
The worst company I have ever had to…
The worst company I have ever had to deal with on the internet. Tell lies and fail to answer any requests made. ONCE they have your order they just ignore you and one star is one to many.
23 maart 2024
Review zonder uitnodiging
Antwoord van The CCTV Store
Hi Ian,
We're sorry to hear you had a bad experience. We can certainly help to make it right for you.
Is it possible, you've mistaken us for another company because we looked and couldn't find any order from you. Could you please give us your order details so we can find it and help resolve the issues you're having.
You can reach us via WhatsApp or call on 0333 3399 549 and via email at info@thecctvstore.co.uk.
Waiting for your response.
Thanks!
It was what I ordered and was delivered…
It was what I ordered and was delivered promptly. Can't complain
25 maart 2024
Antwoord van The CCTV Store
Hi Chris,
Thanks for sharing your experience with us. We're glad our service was as expected. Thanks for leaving us a 5 star review. Have a great day.
Thanks!
Excellent customer service through…
Excellent customer service through WhatsApp during ordering and for re-arranging delivery.
25 maart 2024
Antwoord van The CCTV Store
Hi GN,
Thanks for sharing your experience with us. We're thrilled to see you rate our service excellent. Have a great day.
Thanks!
5⭐️’s from me.
Huzi helped me make my purchase of a whole CCTV home system with some great advice via an email exchange. I paid a fair price by bank transfer, and the goods arrived on the second working day via courier.
The kit is sealed, brand new, boxed as expected, and the order is complete.
I was even sent some items that I haven’t yet paid for, but can return if not needed.
As a first time customer I can say my experience was excellent.
I don’t often leave reviews this good. But credit where it’s due.
Thanks CCTV Store.
27 maart 2024
Review zonder uitnodiging
Antwoord van The CCTV Store
Hi Jonathan,
Thanks for sharing your experience with us. Glad we could help and hope you have a smooth install. Have a great day.
Thanks!
Antwoord van The CCTV Store
Hi Peter,,
Thanks for leaving us a great review. Glad you liked our service. Have a good day..
Thanks!
Antwoord van The CCTV Store
Hi Ray,
Thanks for leaving us a great review. Have a good day..
Thanks!
Great pre sales support
Great pre sales support and rapid delivery. Can't fault these guys.
1 maart 2024
Antwoord van The CCTV Store
Hi Philip Williams,
Thanks for leaving us a great review. Have a great weekend.
Thanks!
Antwoord van The CCTV Store
Hi Ioan Hauca,
Thanks for leaving us a great review. Have a great weekend.
Thanks!
Antwoord van The CCTV Store
Hi Geoff,
Thanks for taking the time to leave us a 5-star review.
Have a great day!
Antwoord van The CCTV Store
Hi Mindaugas Klimas,
Thanks for taking the time to leave us a 5-star review.
Have a great day!
1st class service.
Extremely pleasant staff. Helpful & knowledgeable. 1st class service & rapid delivery of well packaged items. More than happy to recommend.
16 februari 2024
Antwoord van The CCTV Store
Hi Patricia,
Thanks for leaving us a 5 star review. Glad you liked our service and thanks for recommending us.
Have a great day.
Thanks!
Very good service and helpful too.
Very helpful answering my many questions via whatsapp. Then made sure I got delivery the next morning following a late afternoon order.
5 februari 2024
Antwoord van The CCTV Store
Hi Chris,
Thanks for leaving us a great review. Glad we could help and that you liked our service. Have a great day.
Thanks!
Website easy to source product
Website easy to source product, pricing was competitive and speed of delivery was great!
29 januari 2024
Antwoord van The CCTV Store
Hi Anthony,
Thanks for leaving us a great review. We're glad you liked our service. Have a great day.
Thanks!
Good price and easy to deal with
Good price and easy to deal with. Prompt delivery of items and all working as expected.
23 januari 2024
Antwoord van The CCTV Store
Hi Martin,
Thanks for taking time to leave us a review. Glad to see you liked our service.
Have a great day!
Great service and good product.
23 januari 2024
Antwoord van The CCTV Store
Hi Mr Tulino,
Thanks for taking the time to leave us a great review.
Have a good day!
Very knowledgeable staff and competitive prices
We have had a few terrible experiences in the past with CCTV providers and installers.
Found these guys on Google, gave them a call and they promptly came to our premises to run a few checks to see what the problem was.
Ray gave us great advice and within 2 days our CCTV DVR was replaced, and all the cameras are back up online.
22 januari 2024
Antwoord van The CCTV Store
Hi Pedro,
Thanks for taking the time to leave us a great review.
Have a good day!
Probably the worst online shopping experience ever
Probably the worst online shopping experience I've ever had. I complained that I'd received a pre-installed camera (i.e. a second hand one) and got an email back that was over 500 words and asked 12 questions all designed to waste my time and prevent me from getting any help and service. Watch out for the 25% 'restocking fee' if you make the same mistake I did by ordering from these guys and then try and return something.
My recommendation is don't use this business. There are plenty other online retailers of CCTV equipment out there that must be better. I found out only too late that they have less than 30 Trustpilot reviews whereas a direct competitor has over 1,200. Thirty reviews just isn't enough to go on.
29 december 2023
Antwoord van The CCTV Store
Hi Kevin,
We're disappointed to learn that you're not happy with the service you received.
The highest rated aspect of our service is our after sale support and excellent customer service. As evident from our reviews, our customers rate our service excellent.
From the order details and your email, it's our understanding that you believe one of the cameras had password on it, which made you think it's used / pre-activated. You then mentioned that installers charged you extra for installation because of this. For the same reason, you, then wanted to return the whole order. It's not clear what the installers installed and charged you extra for if you had everything packed to send back weeks after? It takes 5 seconds press and hold to reset the camera.
More importantly, We don't sell graded items. We only sell brand new and sealed items and that's why it's equally surprising for us too that one of the cameras had password on it. We asked the questions so we can investigate the issue and do our best to resolve it. However, you chose not to respond to our contact and instead left us this negative review.
It's disappointing to see that you used re-stocking fees in a misleading way and wrote a whole paragraph telling others to go somewhere else.
We accept returns and have a published returns policy on our website. We have a robust returns process and any faulty goods are replaced / repaired with least down time. We provide prepaid returns labels or arrange prepaid collection of the faulty items and also cover the delivery cost for replacement items - No restocking fee applies.
Nevertheless, we understand you have every right to share your experience, but it's unfair to accuse someone of offering a bad service when you refused to provide required information for the issue to be investigated and resolved.
Thanks!
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