The member of staff who dealt with my enquiry, Holly, replied immediately with helpful advice. Also, answering my following questions. She was very positive & kind.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great design. I love how the glass top reflects light around the room. The open minimal design is perfect in my small flat. Very impressed with the delivery service.
Bedrijf heeft geantwoord
I contacted the Conran Shop today because I'd stupidly lost a charger for an item bought a few years ago. Completely my fault but Holly couldn't have been more helpful. She responded very quickly and... Toon meer
Bedrijf heeft geantwoord
Lovely items for sale but read the small print before you buy- if you change your mind, you have to pay the shop back for the original cost of shipping as well as the cost of the return (which you hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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Antwoord van The Conran Shop
Thankyou Mary for taking time to write us a five star review - we really appreciate the feedback and are pleased to know everything was perfect. We hope to see you again soon, Best wishes, The Conran Shop Team
Extraordinarily good service
Extraordinarily good service - parcel arrived something was broken and another box hadn’t arrived - I didn’t have to wait for them to contact the courier to locate the box or return the broken item - replacements weee sent out immediately. The service was polite, pro-active and practical- I was genuinely bowled over - couldn’t rate it more highly - the person who dealt with the matter was called Megan Wallis
30 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Arabella - what a lovely review, we're thrilled to hear we were first class in our service. I'll be sure to pass on your kind words to Megan - you will make her day! Best wishes, and we look forward to seeing you again soon, The Conran Shop Team
Great Product but overpriced delivery
The chair I ordered was exactly as described - a superb piece of furniture. However, the Conran Shop’s delivery charges are basically a scam. You pay £35 per item and the delivery charges increase exponentially from there. Quite often a 30 per cent discount is not that at all as half or more of the discount is recouped through delivery charges. Finally, for £35, the delivery guy did not deliver to the door as advertised but called me down to the lobby to haul it up myself. Poor delivery service you’re held hostage to at exorbitant prices.
24 augustus 2023
Antwoord van The Conran Shop
Dear Ali, thankyou for sharing your review, we're pleased to hear that you like the chair you ordered. Im sorry that you feel the delivery cost was high, however, due to the nature of our products we work only with selected delivery partners who we can trust to ensure your goods arrive in perfect order. Despite what you may think, we do actually subsidise the cost of the delivery to try to keep the costs down for our customers, however, increased transportation costs are unfortunately as sign of the times. I do apologise that in your instance the delivery of your chair was only to your lobby and not to your room; our White-Glove 2-man delivery service to the room of choice comes at a premium and therefore to keep delivery charges low for our customers we utilise this only for larger items of furniture. I do hope you enjoy your chair and we hope you'll give us the chance to serve you again. Best regards, The Conran Shop Team.
Easy and fast
3 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Peter for leaving us a 5 star review, we're delighted to know everything was great with your experience with us and we look forward to being able to serve you again soon. Best wishes, The Conran Shop Team
Good service
Easy to purchase online. Effective communication and acknowledgement of order. Fast delivery. Good experience, thank you.
27 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Miss Chan for taking time to leave us a positive review - we are delighted to hear that everything went well and we hope to be able to serve you again soon. Best wishes, The Conran Shop Team
Aside from obviously having great…
Aside from obviously having great product and taste, the staff are what make all the difference... communicative, knowledgeable, helpful above and beyond (particularly Anna in the online shop who's simply wonderful) and accommodating.
1 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Jonathan thankyou for you lovely feedback, I'll be sure to pass on your kind words to Anna - we appreciate you taking the time to acknowledge her great performance. Best wishes and we hope to see you again soon, The Conran Shop Team
no 1 to go to first
Super stock both in quality and breadth of choice withe new and unique offerings. often surprised and challenged. unrivalled customer care. brillant outlet
28 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Barbara for such a fabulous review, how lovely! We can't wait to see you again soon! Best wishes, your friends at The Conran Shop.
excellent and fast response
excellent and fast response - highly recommended
25 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for sharing your experience - we're delighted that everything was excellent and timely for you. We aim to please! Hope to see you again soon, The Conran Shop Team
Anna was great
Anna was great - super helpful and went out of her way to resolve my query. Five star customer service
24 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Rose, thankyou so much for leaving a great review for our Anna - we'll be sure to pass it on, she will be so pleased to hear. Best wishes, The Conran Shop Team
Quick and efficient service
Anna was quick to respond and very efficient in making sure my order information was sorted and could get to me on time.
24 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Celia for leaving a nice review for our very own superstar, Anna! We'll pass on your kind words. See you again soon, The Conran Shop Team.
Beautiful product packaged carefully…
Beautiful product packaged carefully and arrived on time
16 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to share your experience, we're delighted to hear that your precious item arrived quickly and safely - we take extra effort to wrap our parcels with special care! We look forward to seeing you again soon! Best wishes, The Conran Shop Team
Excellent products and service
23 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Howard for a lovely Five Star review, we're pleased that we were able to delight you! Enjoy your items, and we hope to see you again soon. Best wishes, The Conran Shop Team
Super fast delivery and a competitive…
Super fast delivery and a competitive price too. Happy to shop online again.
22 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Larissa, thanks for sharing that your order arrived so fast and we're glad to hear that we were competitive on price. We very much look forward to taking your next order to delight you again! Best wishes, your friends at The Conran Shop
Prompt and efficient reply
Prompt and efficient reply, highly appreciated !
21 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Claire - thankyou very much for your great feedback - we're pleased we were able to help you out swiftly and your experience was positive. Thankyou for shopping with us and we hope to see you again soon. Best wishes, The Conran Shop team
My grandson’s favorite sofa, our Conran sectional.
My grandson has been growing up with this beautiful and durable Conran sectional sofa for most of his 7 yrs. He has run on it, jumped on it, buried toys, and himself, in it; built a multitude of structures and camps with the cushions, and it has endured, beautifully! We are lucky to have it in our home and our lives.
20 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Jan for your wonderful review, we're thrilled to hear that the sofa has become a part of your family life; our quality furniture is designed to last a lifetime and for generations to come - true sustainability! May your grandson continue to enjoy it for many years yet. Kindest regards, The Conran Shop Team
Order dispatched quickly
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly for leaving a 5 star review, we're pleased to hear your order arrived promptly and hope you enjoy it. We hope to serve you again soon, best wishes, The Conran Shop Team
The best homewares store in the world
The best homewares store in the world, let alone just in London. Best product range, speedy delivery, great in store experience (a bit like a Disneyland for designer homewares lovers) and I always find the best of the best options for exactly what I need.
3 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Jacqueline, thankyou for taking the time to share your fabulous review - we're absolutely delighted that you think of us as number 1! We hope to see you again soon - do come and visit us in our new Sloane Square store when we open the doors in September! Best wishes, your friends at The Conran Shop
Quality of product along with…
Quality of product along with exceptional and speedy customer service
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Suzie, we're so pleased to hear that your order arrived so promptly and we were able to assist quickly too! Thanks for leaving a review, we much appreciate it! Hope to see you again soon, best wishes, The Conran Shop Team
Customer Services
I had a very specific request and the customer service team was exceptionally responsive, offering a practical solution to answer my question. Simply great service.
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly for your review - we're delighted to hear that our wonderful customer service team were able to help you, and we hope to see you again soon. Best wishes, The Conran Shop Team
Excellent
Excellent, items well packed, arrived on time. I will buy again.
12 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to review us and sharing your experience. We have been working hard to ensure its first rate as our lovely customers would expect. We hope to serve you again soon. Best wishes, The Conran Shop Team
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