The member of staff who dealt with my enquiry, Holly, replied immediately with helpful advice. Also, answering my following questions. She was very positive & kind.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great design. I love how the glass top reflects light around the room. The open minimal design is perfect in my small flat. Very impressed with the delivery service.
Bedrijf heeft geantwoord
I contacted the Conran Shop today because I'd stupidly lost a charger for an item bought a few years ago. Completely my fault but Holly couldn't have been more helpful. She responded very quickly and... Toon meer
Bedrijf heeft geantwoord
Lovely items for sale but read the small print before you buy- if you change your mind, you have to pay the shop back for the original cost of shipping as well as the cost of the return (which you hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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Antwoord van The Conran Shop
Thankyou for the 5 star feedback Yana - we're always happy to help our lovely customers! See you again soon we hope! Best wishes, The Conran Shop Team
A delivery issue was resolved promptly…
A delivery issue was resolved promptly and satisfactorily by the excellent customer service team.
13 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Elizabeth, thanks for leasving the kind feedback, we're pleased that we were able to help you quickly and efficiently to get your order to you. Thanks for shopping with us and we look forward to serving you again soon. Best wishes, the Conran Shop Team
Fantastic colour
Lovely quality linen and a fantastic vibrant colour. Received quickly from Conran Shop.
17 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Sarah for leaving us such nice feedback, we're glad to hear you like your new bed linen. We look forward to serving you again soon, best wishes, The Conran Shop Team
Everything was perfect
Everything was perfect. Easy to place the order and the delivery was really fast. Everything was very well wrapped. Thank you!!
12 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks Juana for letting us know everything was perfect with your experience with us and your items arrived safely. We hope you enjoy your order and look forward to seeing you again soon. Best wishes, The Conran Shop Team
Antwoord van The Conran Shop
Thankyou Franci for letting us know that your experience with us was first class. We hope to see you again soon, Best wishes, The Conran Shop Team
The customer service team were very…
The customer service team were very very helpful.
9 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Charlotte, thankyou very much for leaving us a 5 star review, we're really pleased to hear your praise for our wonderful customer service team! We hope to be able to serve you again soon. Best wishes, The Conran Shop Team
Super Responsive and Efficient Customer Service
I spotted a beautiful vase at the Conrad Shop in Paris and it was out of stock some days after so I emailed the support team. They were incredibly responding and helpful, kuddos to Megan in particular who was patient, caring, efficient and wonderful at her job!
9 oktober 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Camila, thankyou for the lovely feedback for Megan - we'll be sure to pass it on, you'll make her day! Best wishes, and look forward to serving you again soon, The Conran Shop Team
Very happy with my shopping experience…
Very happy with my shopping experience with The Conran Shop , the platter I bought for a gift was beautiful, my order was dispatched and arrived within a couple of days !
25 september 2023
Antwoord van The Conran Shop
Hi Christine, thanks for taking the time to leave us a review, we're so pleased to hear you were delighted with your purchase and it arrived safely and quickly. We look forward to seeing you again soon - best wishes, The Conran Shop Team
Anna Pisoni
30 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Saskia for the 5 star feedback for our fabulous Anna, we will make sure to pass this on. Best wishes, The Conran Shop team.
A great service
A great service , my purchase came very quickly and very well wrapped, well informed about time of delivery, no complaints at all !!
26 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks for letting us know Chris! We're deslighted to hear that everything with your order was perfect - we aim to please! Look forward to serving you again soon! Best wishes, The Conran Shop Team
Wonderful Service. The Conran Shop.
Communication from The Conran Shop about my order was excellent. My order arrived within days and was well packaged. I am very happy with the service and adore my lamp. THANK YOU.
27 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Kizzy for a great review. We hope you enjoy your new lamp and it fits nicely into your home. We look forward to seeing you soon, The Conran Shop Team
Exporting to EU from Brexit Britain can be tricky...
I bought a rug online for £840 to be delivered to Ireland. There was a bit of confusion about shipping costs and the like but the Conran team worked through the issues and delivered, not only the rug, but exceptional customer service. Many thanks to all concerned.
21 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Dear Peter,
I hope this message finds you well. I am writing to address the recent inconvenience you experienced with your rug order for overseas delivery.
First and foremost, I want to extend our sincerest apologies for any frustration or inconvenience this situation may have caused you. It was certainly not our intention for this to happen, and we deeply regret any inconvenience you've had to endure.
To make things right, we would like to offer you a Gift card for £150.00 as a gesture of goodwill.
Once again, we apologise for any inconvenience this has caused you. Your feedback is invaluable, and we are taking steps to ensure that such oversights do not occur in the future.
Thank you for your understanding and patience. We look forward to making this right for you.
Warm regards,
Nicola
Antwoord van The Conran Shop
Thanks Natali for taking the time to leave us a glowing review. We're very grateful, it means a lot to us to get nice feedback. Best wishes and we hope to see you again soon, The Conran Shop Team
Anna was super helpful and willing…
Anna was s uper helpful and willing to assist and did so effectively. thank you
14 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for your praise for Anna - we'll be sure to pass on your kind words and I'm sure she will be delighted. Best wishes, The Conran Shop Team
I required spare parts for chairs…
I required spare parts for chairs purchased over 20 years ago from the Conran shop. Whilst customer services were unable to source these on my behalf Victoria sent a link to a site where I could purchase myself which I have just done. Very helpful, thank you!
15 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to thank us via the review, that is very kind of you. We're glad we were able to help you. Its great to hear your Conran Shop chairs are still in use after twenty years - I'm sure you'll now see another twenty from them! Best wishes, The Conran Shop Team
Flawless buying experience
Flawless buying experience. Item was exactly as described.
Delivered in perfect condition, perfectly packed.
12 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for a wonderful review, we're thrilled that you gave us such great feedback and everything was perfect! We look forward to doing it all again soon! Best wishes, The Conran Shop Team
Replacement light sent
Needed to contact customer service regarding a light that wasn't working. Responses from Sarah were quick and helpful and a replacement was sent out in a couple of days.
8 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Andrew for leaving your kind feedback for Sarah and we're pleased to hear we were able to quickly solve your query. Best wishes, The Conran Shop Team
Great service all round!
I ordered a dining room chair which was promptly delivered (two days after order placed), and had the best /most secure packaging I have experienced from any retailer. More often than not items arrive in defective packaging with the uncertainty (until opened) of whether the item inside has also been damaged. But not in this case as the item had been expertly packaged to carefully protect it within the large box (therefore avoiding unnecessary time and stress in contacting the retailer). What is more, all the packaging is recyclable I purchased the item from the Conran Shop due to their competitive pricing and been a know and trusted retailer.
13 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for your f abious review, we're delighted to hear that the packaging was first class and your chair arrived in perfect condition. We have worked tirelessly to improve our packaging whilst ensure we are sustainable as well. We hope your furiniture brings you many years of enjpyment. Best wishes, The Conran Shop Team
Perfect customer service!
Bought chairs from The Conran Shop in Marylebone and there was a problem with the order which sometimes happens. The shop worked incredibly hard to sort the issue and Megan in customer service followed up at every point to ensure that the chairs were reordered and arrived safely. Thank you so much to the team and to Megan as well. An amazing service1
11 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Helen, we're sorry that there was a hiccup with your order but pleased to hear you were happy with how we quickly resolved it to your satisfaction. Thanks for your understanding and patience. We'll make sure to share you r review with Megan - it will make her day! Thanks again and we hope to be able to serve you again soon, Best Wishes The Conran Shop Team
Fast and well informed service
Fast and well informed service, great product too. Very happy.
7 september 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Anna for taking the time to leave us a great review, we're so pleased that we've made you happy and you love our products. See you soon! Best wishes, The Conran Shop Team
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