The Conran Shop Reviews 

Very wel packaged! 📦
My mugs where shipped with good protection.

I bought a gift for my cousin while she was in the shop with me. The person who assisted me was excellent at keeping the transaction discrete so that it would just be between her and myself. She had the foresight to come over to my cousin and I to ask if she could assist us after I had completed the transaction. Which I thought was a brilliant idea because it threw my cousin off any chance of suspicion. The gentleman who delivered the gift was so helpful and very polite. I would highly recommend Conran to anyone who is looking to buy a unique piece of furniture or knickknack. Their selection is outstanding. I wish we had Conran in Canada. 🇨🇦

Sue from TCS has been extremely helpful, she has delivered an exemplary example of great customer service. Thank you so much Sue xx

Sue was Kind, comprehensive, with amazing reactivity. Even team backing Sue was amazing.
Thanks a lot

Just love The Conran shop and the customer service is impeccable! Prompt helpful and kind.

Way beyond expectation and offered help with great humour and efficiency. I had made an error previously with an order - the stupidity was all mine. Ethan rescued me from threatening penury had the order gone through (nothing like a little exaggeration). More soberly, this was exceptional service.

We had a great experience. Ettel was extremely knowledgeable and helpful. We went in to buy a sofa that I have wanted for a long time. Ettel answered all of my questions with charm and a smile. She sent all of the information that she promised and I have finally bought the sofa of my dreams! Thank you Ettel and the a Conran Shop.

Ethan was incredibly helpful when our moving company lost the legs to a sofa we had purchased years earlier from The Conran Shop. Even though they no longer stocked the sofa, he was kind enough to track down the original supplier and find the parts for us. Amazing customer service.

The Conran Shop helped me get a replacement for a damaged armchair, which was of high sentimental value to me, on top of being an iconic and costly piece of furniture. I cannot thank Sue enough for her persistence and incredible customer service over the months to arrive to this outcome. Thank you!

Conran is determined to remain one of the premier design stores. Although much has changed since the store was sold and the concept dramatically adjusted, the service, atmosphere and much of product range remain good/interesting.

Bought Pelham Footstool ex-display at reduced price. Delivery by Wincanton was very good but the fabric was damaged because the upholstered top had been flipped over to pack it against the velcro bands on the base. Silly error by whoever put it in the box. Hence only 4 stars. Sorted quickly and professionally by Ethan in Customer Services. A technician came to us and made it look (almost) perfect. Finding how to get help on the website was a bit clunky - and a bit confusing to deal with IT Help when it was a customer service issue.

I have never worked with anyone more efficient and kind over email than with Ethan; what an asset he is to the Conran shop, thank you once again!

We bought a sofa from the London showroom 5 years ago. Within 6 months of purchase we found the legs were bending - they tried sending us a couple of new legs but this is a design fault with the way the legs screw into the sofa. We initially did not have a good response from customer service, and were resting the sofa on a log. But after posting on Trustpilot we then were connected with the wonderful Ethan from Conran who arranged for a different type of leg to be fitted which has overcome the fault. We are now very happy with the sofa. Thanks for restoring our faith in Conran and giving us a sofa which will now last for years!

Having spent many thousands on a table the one delivered had water damage.

When we reported it we were told that we must have caused the damage. They sent someone to repair it who agreed it was prior water damage and that a complete fix was impossible.

The Conran store later refused to accept it was delivered damaged.

We love the article and it was delivered promptly. Frequent updates were sent.

Alpaca throw is beautifully soft. Very quick delivery, thank you.

I deeply regret purchasing the 'Cross Leg Lounge Chair' from The Conran Shop. Despite its premium price, the poorly designed legs began scratching my floors within two years—a clear design flaw. When I contacted customer service, I was met with unhelpful emails, and their only solution was to recommend felt pads. This suggestion is not only impractical given the chair's leg design but also completely absurd.

The product quality and lack of genuine support from The Conran Shop have left me extremely disappointed. I expected much better for the price and reputation of this store. I will not be a customer here anymore.

So good to have more of your lovely red stripy tumblers.